North Yorkshire Care and Support Services Directory 2017/18 Whitby Fountains Abbey The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with THE MANOR HOUSE KNARESBOROUGH The Manor House Knaresborough is a luxury care home offering a ‘five star’ lifestyle choice to discerning elderly clients The Manor House Knaresborough provides individualised personal care within a luxurious and homely setting - whether that is residential care, specialist dementia care or just a period of respite care for those people who need a little extra help for a while. From our spacious suites and exceptional cuisine to our private landscaped gardens, wellness suite, hair and beauty salon, shop, library area and fully stocked bar – you’ll find all you need to continue a comfortable lifestyle with the added assurance of the best possible care. So, if you need extra care for yourself or a loved one you’ll find moving to the Manor House Knaresborough is “the start of something good”. THE MANOR HOUSE KNARESBOROUGH The Manor House, 1 Hambleton Grove, Knaresborough, HG5 0DB T: 01423 797 555 F: 01423 797 888 E: [email protected] www.hadrianhealthcare.co.uk Contents Welcome from North Yorkshire County Council 4 Specialist care 43 The Independent Care Group Learning disability 43 (York and North Yorkshire) 5 Physical disability 44 Regions covered by this Directory 6 Sensory services 44 Introduction 6 Mental health 45 Finding care options in your area 7 Dementia 45 Keeping you independent 7 Care homes 47 Living Well in North Yorkshire 7 Types of care home 47 Health and wellbeing 8 Out of county care 48 Making life easier at home 10 Care homes checklist 49 Getting out and about 15 Residential dementia care checklist 50 Accessing care and support 16 Paying for care 51 Assessment 16 Paying for non-residential care and support 52 Eligibility 17 Paying for residential care and support 54 You’re in charge 18 Self-funding advice 55 Personal Budgets 18 Third party payments 56 Direct Payments 18 Essential information 57 What care is available? 19 Disclosure and Barring Service 57 Leaving hospital 19 Safeguarding adults with care and support needs 57 Independence and Reablement Team 20 Advocacy 59 Making a comment, compliment or complaint Staying at home 21 about care services 59 Telecare 21 How solicitors can help 60 Other equipment available 22 Inspecting and regulating care services 60 Adapting your home 23 Palliative and end of life care 61 Occupational therapy 23 Access to food and drink services 23 Useful contacts 61 Handyperson service 24 Local useful contacts 61 Getting help in your home 25 National useful contacts 64 Home care agency checklist 27 Day care centres 65 Home care provider listings 29 Libraries 67 Support for carers 38 Index 87 Respite care and short breaks for carers 39 Housing with care 40 All the listings in this publication of care homes, care homes with nursing and Extra care housing 40 home care providers are supplied by Sheltered housing 41 the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors Close care housing 42 or omissions. The inclusion of advertisements for homes and Housing options for younger adults with agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council. additional needs 42 To obtain extra copies of this Directory, free of charge, call the Customer Service Centre on: 01609 780780. This Directory is available electronically at www.carechoices.co.uk. There is also Alternative formats a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from North Yorkshire County Council Welcome to the sixth edition of North Yorkshire’s We know that making decisions about social care Care Services Directory. This 2017/18 edition will can be daunting, particularly if you have had no provide you with information on health and social involvement with social care before. This Directory care across the County. provides clear, easy to understand guidance so that you can be condent you are making the right North Yorkshire County Council is pleased to be decisions. working with the Independent Care Group on this Care Services Directory. County Councillor Clare Wood, Executive Portfolio Holder, Adult Social Care and Health We want people in North Yorkshire to maintain their Integration independence for as long as possible and enjoy the best possible quality of life. Fundamental to enabling County Councillor David Chance, Executive you to make the right decisions about care and Member for Public Health and Prevention support is high quality information and advice. This Directory is one way of providing information, but we Richard Webb, Corporate Director, Health and will continue to work with our partners to improve Adult Services the range of information available. We are working closely with our health colleagues to join up health and social care services to give the best community- based care when it is needed. We also work closely with the Care Quality Commission’s (CQC) inspectors and with care North Yorkshire County Council providers to make sure we maintain high quality Customer Service Centre standards in the care provided to people in North Tel: 01609 780780 Yorkshire. New regulations for registered residential, Web: www.northyorks.gov.uk nursing and domiciliary services focus very much on improving outcomes for adults who need support. These changes will underline the importance of people who use care services having a say, and being able to make decisions about how to keep healthy and get the right care and support. We will also continue to have a strong commitment to safeguarding those adults who may be at risk of experiencing abuse or exploitation. Even though the whole country is having to make some dicult nancial choices, we remain committed to providing good quality help and care. Whatever your circumstances, whether you pay for your own care or not, you can contact North Yorkshire County Council for information, advice and guidance. Where it is appropriate, we will ask our own social care sta to help you or to make contact with other services which may be of assistance. 4 For assistance with finding care and support, call Care Choices on 0800 389 2077 The Independent Care Group (York and North Yorkshire) On behalf of The Independent Care Group (ICG), I am once again delighted to support this new edition of the Care Services Directory and hope that you find the information in it useful. Choosing the right care for yourself or for a loved one can be a daunting experience and it is wonderful to have this comprehensive Directory to guide you towards finding the right care that you need. North Yorkshire has a wide range of care service decade, we have been helping providers to offer top- providers across the county and this Directory sets quality care to older and vulnerable people. out all the different types of care available in this area, as well as how to access that care and how to fund it. Around 80% of social care in this area is provided by the independent sector. That includes residential Like so many things, social care is going through care, care provided to people in their own home, challenging times due to budgetary constraints and, supported living, extra care housing and day care. at the same time, people’s care needs are becoming We work in partnership with North Yorkshire County ever more complex. What never changes is the Council, City of York Council, the local clinical commitment of our local care providers to offer commissioning groups and the CQC, to try to ensure professional, flexible and compassionate care across that the care provided matches the care required. the whole of our region. We’re here to help, so, if you’re a provider, please do Our advice is to take a close look at the different get in touch – visit our website at: providers before drawing up a shortlist of those you www.independentcaregroup.co.uk or call: feel most closely fit your needs. Then always pay a 01423 816582. visit to the providers you have identified, to help you make your mind up based on how you feel We are proud of the care provided by the when you arrive and meet the provider. Don’t forget independent care sector in this area and hope that, you can also find important information about care with the help of this guide, you will find the support providers by looking at their latest inspection report you and your family need. from the regulator, the Care Quality Commission (CQC). Mike Padgham For our part, the ICG is the regional body responsible Chair for representing and supporting local independent Independent Care Group care providers, both private and voluntary. For over a (York and North Yorkshire) SEARCHING FOR CARE OPTIONS IN YOUR AREA? With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests Developed by the publisher of this Directory Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly. Visit www.carechoices.co.uk for further assistance with your search for care 5 Regions covered by this Directory SCARBOROUGH DISTRICT RICHMONDSHIRE DISTRICT HAMBLETON DISTRICT RYEDALE DISTRICT CRAVEN DISTRICT HARROGATE DISTRICT Craven Ryedale Care homes 71 SELBY Care homes 81 Care homes with nursing 73 DISTRICT Care homes with nursing 81 Hambleton Scarborough Care homes 73 Care homes 82 Care homes with nursing 74 Care homes with nursing 84 Harrogate Richmondshire Selby Care homes 75 Care homes 80 Care homes 85 Care homes with nursing 79 Care homes with nursing 80 Care homes with nursing 86 Introduction The information in this Care Services Directory has Council’s Customer Service Centre for advice on: been compiled by the Health and Adult Services 01609 780780 or email: Directorate of North Yorkshire County Council.