Compaq Service Reference Guide Compaq Deskpro Personal Computers Compaq Professional Workstations Compaq Service Reference Guide Compaq Deskpro Personal Computers Compaq Professional Workstations Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. 2000 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. COMPAQ, the Compaq logo, and Deskpro Registered in U. S. Patent and Trademark Office. PREMIER•SOUND is a trademark of Compaq Computer Corporation. Microsoft, MS-DOS, Windows, Windows NT, and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Celeron and MMX are trademarks of Intel Corporation. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Compaq Service Reference Guide Compaq Deskpro Personal Computers Compaq Professional Workstations Third Edition (June 2000) Part Number 123385-003 Spare Part Number 152611-001 Compaq Computer Corporation CONTENTS preface About This Guide Symbols and Conventions.........................................................................................................vii Technician Notes .....................................................................................................................viii Additional Documentation.......................................................................................................viii chapter 1 Installing the Operating System 1.1 Microsoft Windows 95 or 98 .............................................................................................1-1 1.1.1 Installing or Upgrading Device Drivers ....................................................................1-1 1.2 Microsoft Windows NT Workstation 4.0 or Windows 2000 Professional ........................1-2 1.2.1 Installing or Upgrading Device Drivers for Windows NT Workstation 4.0 and Windows 2000 Professional ........................................................................................1-2 1.2.3 Creating an Emergency Repair Diskette for Windows NT Workstation 4.0.............1-2 1.2.4 Using the Emergency Repair Diskette with Windows NT Workstation 4.0 .............1-2 1.3 Converting to NTFS...........................................................................................................1-3 1.3.1 Windows NT Workstation 4.0...................................................................................1-3 1.3.2 Windows 2000 Professional......................................................................................1-3 1.4 Registering the Computer ..................................................................................................1-4 1.5 Compaq Software...............................................................................................................1-4 chapter 2 Setup Utilities and Diagnostic Features 2.1 Computer Setup Utilities....................................................................................................2-1 2.1.1 Using Computer Setup Utilities ................................................................................2-2 Power-On Self-Test (POST).........................................................................................2-3 2.1.2 Computer Setup Menu ..............................................................................................2-4 2.2 Computer Diagnostics......................................................................................................2-10 2.2.1 Create a Diagnostics Diskette.................................................................................2-10 DOS-Based.................................................................................................................2-10 Windows-Based..........................................................................................................2-10 2.2.2 Computer Checkup (TEST) ....................................................................................2-10 2.2.3 View System Information (INSPECT)....................................................................2-11 2.2.4 Compaq Diagnostics for Windows..........................................................................2-12 Using Compaq Diagnostics for Windows ..................................................................2-13 Running Diagnostic Tests...........................................................................................2-13 2.3 Protecting Your Software ................................................................................................2-14 2.3.1 Ordering Backup Diskettes .....................................................................................2-14 2.3.2 Compaq Restore CD................................................................................................2-14 2.3.3 Compaq Restore CD for Windows NT ...................................................................2-14 Contents iii chapter 3 Desktop Management 3.1 Initial Configuration and Deployment ...............................................................................3-2 3.1.1 Remote System Installation.......................................................................................3-2 Altiris eXpress ..............................................................................................................3-2 PC Transplant Pro and PC Transplant for Compaq......................................................3-3 3.2 Asset Tracking and Security ..............................................................................................3-3 3.2.1 Password Security .....................................................................................................3-5 Establishing a Setup Password Using Computer Setup................................................3-5 Establishing a Power-On Password Using Computer Setup.........................................3-5 Entering a Power-On Password....................................................................................3-6 Changing a Power-On or Setup Password....................................................................3-6 Deleting a Power-On or Setup Password......................................................................3-6 National Keyboard Delimiter Characters .....................................................................3-7 Clearing Passwords.......................................................................................................3-7 3.2.2 Smart Cover Sensor...................................................................................................3-7 Setting the Smart Cover Sensor Protection Level ........................................................3-7 3.2.3 Smart Cover Lock .....................................................................................................3-8 Locking the Smart Cover Lock ....................................................................................3-8 Unlocking the Smart Cover Lock.................................................................................3-8 Using the Smart Cover FailSafe Key............................................................................3-8 3.2.4 Master Boot Record Security ....................................................................................3-9 Before You Partition or Format the Current Bootable Disk.......................................3-10 3.2.5 The Kensington Cable Lock Provision ...................................................................3-10 3.2.6 Fingerprint Identification Technology ....................................................................3-10 3.3 Fault Notification and Recovery......................................................................................3-11 3.3.1 Processor Fault Prediction and Prefailure Warranty ...............................................3-11 3.3.2 SMART Hard Drive Fault Prediction for IDE Drives.............................................3-11 3.3.3 Drive Protection System for IDE Drives.................................................................3-11 3.3.4 Ultra ATA Integrity Monitoring .............................................................................3-11 3.3.5 ECC Fault Prediction and Prefailure Warranty .......................................................3-12 3.3.6 Surge-Tolerant Power Supply .................................................................................3-12 3.3.7 Thermal Sensor .......................................................................................................3-12 3.4 Software Updating and Management...............................................................................3-12 3.4.1 Local ROM Flash....................................................................................................3-13 3.4.2 Remote ROM Flash.................................................................................................3-13