1 Report of Cyfrowy Polsat Group on non-financial information for 2019 #DigitalResponsibility • How we understand our corporate social responsibility mission • What technological opportunities we offer • How we care for safety and security, our customers and the environment • What thrills we offer to our customers • How long the employees stay with us and what is distinctive about our organization • How we help others We have the pleasure of presenting to you the Report of Cyfrowy Polsat S.A. Capital Group and Cyfrowy Polsat S.A. on non- financial information which describes our activities in 2019. This publication has been developed in compliance with the Global Reporting Initiative Standard (the Core option) as well as in line with the amended Polish Accounting Act. Our report covers the information on Cyfrowy Polsat Capital Group, and in particular the data related to the following companies: • Cyfrowy Polsat S.A. • Polkomtel Sp. z o.o. • Telewizja Polsat Sp. z o.o. This report does not include non-financial information for Netia S.A. which, in spite of having been part of Cyfrowy Polsat Capital Group since May 22, 2018, as a listed company has published a separate Report of Netia S.A. and Netia S.A. Capital Group on non-financial information for 2019. Place and date of publication: Warsaw, 12 March 2020 Place and date of approval: Warsaw, 11 March 2020 2 Report of Cyfrowy Polsat Group on non-financial information for 2019 TABLE OF CONTENTS 1. DIGITAL RESPONSIBILITY ............................................................................................................................................... 7 1.1. Our attitude and philosophy #CyfrowaOdpowiedzialnosc ...................................................................... 7 1.2. Technological opportunity ...................................................................................................................... 16 1.3. Concern for safety .................................................................................................................................. 17 1.4. Care for children’s health ....................................................................................................................... 20 1.5. Health and sports thrills ......................................................................................................................... 25 1.6. Aid measured by smiles .......................................................................................................................... 29 2. OUR BUSINESS ............................................................................................................................................................... 33 2.1. Key figures .............................................................................................................................................. 33 2.2. Sector context and business model of the CP Capital Group | Television, telephony, Internet. For everyone. Everywhere. .......................................................................................................................... 34 2.3. What we offer to our customers? .......................................................................................................... 37 2.4. We operate strategically ........................................................................................................................ 41 2.5. Opportunities and risks .......................................................................................................................... 43 3. CARE FOR THE NEEDS OF OUR CUSTOMERS AND VIEWERS ................................................................................ 51 3.1. Exceptional customers ............................................................................................................................ 51 3.2. Key figures .............................................................................................................................................. 53 3.3. Availability– television and Internet for everyone, everywhere ............................................................ 54 3.4. Safety – DNA of our operations .............................................................................................................. 56 3.5. High quality service................................................................................................................................. 59 3.6. We set standards .................................................................................................................................... 61 4. SUCESS THANKS TO THE PEOPLE .............................................................................................................................. 68 4.1. Key facts and figures ............................................................................................................................... 68 4.2. Our culture of work ................................................................................................................................ 70 4.3. Motivation and development of employees .......................................................................................... 73 4.4. We constantly improve occupational health and safety ........................................................................ 79 5. ENVIRONMENT-FRIENDLY GROUP .............................................................................................................................. 84 5.1. Key figures .............................................................................................................................................. 84 5.2. We control our influence on natural environment ................................................................................ 84 5.3. Waste and recycling................................................................................................................................ 88 5.4. Power consumption................................................................................................................................ 91 5.5. Consumption of raw materials ............................................................................................................... 95 5.6. Environmental impact of base transceiver stations ............................................................................... 97 6. OUR CORPORATE SOCIAL RESPONSIBILITY AND COMMUNICATION MANAGEMENT APPROARCH DISCLOSURES ................................................................................................................................................................. 99 6.1. Key regulations ....................................................................................................................................... 99 6.2. Transparent communications ................................................................................................................. 99 6.3. Compliance with regulatory requirements .......................................................................................... 101 GRI INDEX ............................................................................................................................................................................... 110 3 Report of Cyfrowy Polsat Group on non-financial information for 2019 Letter of the President of the Management Board [GRI 102-14, GRI 102-15] Dear Sirs, We present the third “Report of Cyfrowy Polsat Capital Group on non-financial information,” which not only fulfills the obligations of a relevant directive, but – most of all – summarizes the sustainable approach to managing our companies on a daily basis. As we feel responsible for our impact on the immediate environment, we would like to develop not only high quality products and services, but also an exceptional value for the society. This is why we consistently pursue our social mission in the area of safety, aid for children and sports promotion. At the same time we strive to make sure that our activities are performed in response to the selected Sustainable Development Goals defined by the UN. Given the role of business in the accomplishment of the goals set out in Agenda 2030, in this year’s edition of this report we decided to present our good practices through selected goals – so as to enable their analysis also in this context. In the following study, we present 25 good practices in total, 19 of which are continued practices and 6 are completely new projects. While taking into account the needs of our stakeholders and promoting goods practices, most important information and financial indicators, related to our business activities, are presented with the use of international guidelines of Global Reporting Initiative (GRI). When thinking about the year 2019, our key achievements look as follows: • 2 million members of our smartDOM program which enables customers to create service bundles, • expansion by Cyfrowy Polsat of its offer of TV services by adding: o IPTV cable TV which enables the reception of TV programs via a broadband Internet connection (offered among others by Plus and Netia) o OTT web TV with a set-top box, enabling customers to enjoy their favorite channels over an Internet connection from any provider, without long-term commitments, • most important successes of Plus: o being the leader in mobile number porting, o and the telecommunication network which has been most frequently chosen by customers, • effective development of the premium