Hampshire Constabulary Police Headquarters West Hill Romsey Road Chief Constable Alex Marshall QPM Winchester Hampshire SO22 5DB Ms Felicity Houston request-122301- [email protected] Telephone: 101 Direct dial: 01962 871541 Fax No: 0845 300 3214 Fax No (if outside UK): ++44 207 190 2626 Minicom: 01962 875000 Email: [email protected] Our ref: HC/001460/12 Your ref: 9th August 2012 Dear Ms Houston FREEDOM OF INFORMATION REQUEST Emergency telephone operators: 1a. Is there an aptitude test that applicants Yes must take before being deemed suitable for the job? 1b. How many applicants have failed this 135 test in the last 3 years? 1c. What does the aptitude test involve? Induction Training Could you kindly send me any related Psychometric Tests documents to this i.e. a multiple choice or Typing Test written test, assessment criteria? Telephone Call Exercise Interview 2. What kind of training do operators RMS Training receive? Radio Base Training Tutor Unit Development Course Volume Crime skills 3. What does Hampshire Police identify as Any proven breach of the standards of 'misconduct' on the job? professional behaviour. 4. How many operators have been fired or Hampshire Constabulary does not hold received disciplinary action due to this information because the answer is misconduct in the last five years? Could zero. you split this information up by year? www.hampshire.police.uk Hampshire Constabulary Chief Constable Alex Marshall QPM COMPLAINT RIGHTS If you are dissatisfied with the handling procedures or the decision made by Hampshire Constabulary, you can lodge a complaint with the force to have the decision reviewed within 2 months of the date of this response. Complaints should be made in writing to the FOI Section at the address at the top of this letter. If, after lodging a complaint with Hampshire Constabulary, you are still unhappy with the outcome, you may make application to the Information Commissioner at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Yours sincerely Andrew Stevenson Public Access Joint Information Management Unit .