Musk of Toronto • Regi urham • 2007Regional Performa ce Benchmarking Municipality Report TABLE OF CONTENTS tawa • Regional Municipality of Peel • City of Windsor • RegionalLETTER FROM THE Municipality CHIEF ADMINISTRATIVE OFFICERS of York AND CITY • MANAGERS County .. .......... of Brant 1 INTRODUCTION .. ............................................................. 3 City of London •THE District OMBI BENCHMARKING of Muskoka PROCESS............................................. • Regional Municipal 5 • City of Thunder2007 COMPARATIVE Bay RESULTS • City of Toronto • Regional Munici • Regional Municipality WHO DOES of WHAT?............................................. Durham • Regional Municipalit. 10 HOW TO READ THE GRAPHS .. ................................... 11 ality of Niagara • City1 Building of ServicesOttawa .. ............................................. • Regional Municipality. 12 o ality of Waterloo • 2City By-law ofEnforcement Windsor Services . .• . .Regional . .Municipality . 15 3 Child Care Services. 18 f Halton • City of Hamilton • City of London • District of M 4 Culture Services .. .............................................. 21 of Peel • City5 ofEmergency Greater Medical Services Sudbury . .• . .City . .of . .Thunder . 24 Bay • C 6 Fire Services .. ................................................. 28 cipality of York 7• CountyHostel Services .................................................of Brant • Regional Municipality. 32 8 Library Services .. .............................................. 35 t of Muskoka • Regional9 Long-Term CareMunicipality Services . .of . .Niagara . .• . .City . 39 of 10 Parking Services ................................................ 43 City of Toronto 11 •Parks Regional Services .................................................. Municipality of Waterloo. 46• City of Durham 12 • PlanningRegional Services ............................................... Municipality of Halton • City. 49 of Ham 13 Police Services .. ............................................... 52 of Ottawa • Regional14 Roads Services Municipality .. ............................................... of Peel • City of Greater. 55 y of Windsor • 15Regional Social Assistance Municipality Services .. ...................................... of York • County. 58 of B 16 Social Housing Services . 62 17 Solid Waste Management Services. 65 on • City of London 18 • SportsDistrict and Recreation of ServicesMuskoka . .• . .Regional . .Muni . 70 bury • City of Thunder19 Taxation Services Bay .. ............................................. • City of Toronto • Regional. 73 M 20 Transit Services. 76 rant • Regional 21 MunicipalityWastewater Services .. .......................................... of Durham • Regional .Munici 80 nicipality of Niagara22 Water Services • City .. ............................................... of Ottawa • Regional Municipal. 84 nicipalityAPPENDICES of Waterloo • City of Windsor • Regional Municip ity of HaltonAPPENDIX A •EVOLUTION City ofOF OMBI Hamilton .. ......................................... • City of London . •89 District APPENDIX B HOW DO WE DO IT? SOME KEY TOOLS, PRACTICES AND PROCESSES .. .. 90 ality of APPENDIX Peel C• OMBICity PARTNER of GreaterSTATISTICS . .Sudbury . .• . .City . .of . .Thunder . 91 Ba APPENDIX D PARTNER WEB SITES .. .......................................... 92 Municipality APPENDIX E ofSUCCESS York STORIES • ...............................................County of Brant • Regional. 93 Municip APPENDIX F ADDITIONAL CONTACT INFORMATION .. ........................... 94 istrict of Muskoka • Regional Municipality of Niagara • Ci Bay • City of Toronto • Regional Municipality of Waterloo pality of Durham • Regional Municipality of Halton • City o City of Ottawa • Regional Municipality of Peel • City of Gr • City of Windsor • Regional Municipality of York • County am ton • City of London • District of MuskokaOMB – Pa tnering for •Service Regional Excellence r Sudbury • City of Thunder Bay • City of Toronto • Region f Brant • Regional Niagara Municipality • City of Ottawaof Durham • Regional • Regional Muni M it of Windsor • Regional M f London • Dis d t lity of Niagara t ipality of Waterloo • City of Wlity of Niagara ty of Halton • City of Hamilton • City of Lon ty of Halton • City of Hamilton • City of Lon of Peel • Cityof Peel of Greater L•etter City from of Sudbury the Greater Chief • SudburyCity of Thunder • City of Bay Thunder Bay 2007 Performance Benchmarking Report y of York • County of Brant • RegionalA Municipality of Dur y of York • County of Brantdministrative • Regional Municipality of Dur O December 2008 fficers and City Managers ipality Muskokaof Waterloo • Regional • City of MunicipalityW of Niagara • City of Ottaw City of Toronto • Regional Municipality of Waterloo • CityWe are pleased to present the of Durham • RegionalMunicipal Chief MunicipalityAdministrative Officers (CAOs) of Benchmarking Halton Initiative • City (OMBI) of Ha of Durham • Regional2007 Municipality Performance Benchmarking of Report Halton • City of Ha f Ottawa • Regional MunicipalityThe results presented in of this OMBIPeel document • City reflect theof joint Greater efforts of 15 municipalities representing more than 9 prepared by the Ontario Muskoka • Regional Municipality f Ottawa ofy of Niagara• WindsorRegional • City •Municipality Regional of Ottaw Municipality of Peel.3 million• City ofresidents, ofYork orGreater 73 per • cent County of Ontario’s populationof .B Residents and businesses across Ontario benefit from the broad range of services provided by City of Toronto • Regional Municipality y ofmilton Windsor • City of • WaterlooRegionalof London Municipality• City•their District municipal governments of of Muskoka York • County • Regional of B services delivered by OMBI municipalities r Sudbury • City of Thunder Bay • City of. For Torontothis edition of the report,• Region we have expanded our focus. to 22 milton • City of London • District of Muskoka • Regional Brant • Regional MunicipalityThe results, after of taking Durham into consideration •. theRegional unique characteristics Munic of each municipality, can be used locally to aid in decision making processes in terms of understanding our own municipal r Sudbury • City of Thunder Bay • City of Toronto • Region performance over time and within a broader context by providing comparable information of icipality of Niagara • City of Ottawa • Regional Municipal Brant • Regional Municipalityother memberof Durham municipalities • Regional Munic Municipality of Waterloo • City of icipalityWindsor of • RegionalNiagara • Muni Cityour ofexpert Ottawa panels to collaborate • Regional and share information Municipal assisting us to achieve greater insights, . introduce new ideas, and ultimately This process improve is theknown services as ‘benchmarking’ we provide to our citizens ipality of Halton • City of Hamilton • City of London • Dist For our employees delivering municipal services to citizens, the opportunity. Benchmarking to collaborate, enables lity of Peel • City of Greater Sudbury • City of Thunderlearn and network Ba with peers and exchange information is invaluable ipality of Halton • City of Hamilton • City of London • Dist pality of York • County of Brant • Regional Municipalitypool our knowledge o to make optimal use of valuable and limited resources accountability and improves the level of transparency in the way we provide services .and report Municipality of Muskoka of •Waterloo Regional • MunicipalityCity of Windsor of Niagara• Regional • City Munion our of performance, building further support and trust in municipal government . By working together, we ay • City of Toronto • Regional Municipality of WaterlooThis summary •report is not focused on the results of any one municipality lity of Peel • City of Greater Sudbury • City of Thunder Ba . It strengthens our pality of Durham • Regional Municipality of Haltonquestions about • theCity results ofo a specific municipality, please contact its municipal representative pality of York • County of Brant • Regional Municipalitylisted in Appendix F, page o 94, of this report . ity of Ottawa • Regional Municipality of Peel • City of Gre (please see signatures of City Managers and CAOs on the next page) . Should you have further of Muskoka • Regional Municipality ity • of City Ottawa ofof WindsorNiagara • Regional •• CityRegional Municipality of Municipality of . Peel of • CityYork of • GreCount ay • Citypality of ofToronto Durham • Regional• Regional of • HamiltonCity Municipality Municipality of Windsor • City of of • of Waterloo RegionalLondon Halton • ••Municipality DistrictCity o of Muskoka of York •• Count Regio reater of Hamilton Sudbury • City • City of Londonof Thunder • District Bay • ofCity Muskoka of Toronto • Regio • R reater y of Brant Sudbury • Regional • City of Municipality Thunder Bay of • DurhamCity of Toronto • Regional • R M y of Municipality Brant • Regional of Niagara Municipality • City ofof OttawaDurham •• RegionalRegional MuniM Municipality of Niagara • City of Ottawa • Regional Muni nal Municipality of Waterloo • City of Windsor • Regional Municipality of Halton • City of Hamilton • City of London • icipality of Peel • City of Greater Sudbury • City of Thund unicipality of York Municipality• County of Brantof Halton • Regional • City of Municipa Hamilton • City of London • strictnal Municipality of Muskoka of • RegionalWaterloo Municipality• City of Windsor of Niagara OMBI• Regional – Partnering • for Cit Service Excellence d r Bay • Cityicipality