2018/19 Cornwall Care Services Directory > Home support > Specialist care > Care homes > Useful contacts The independent guide to choosing and paying for care www.carechoices.co.uk Home Care Service for people who wish to stay living independently in their own homes At Cornwall Care we recognise the importance of individual living; we understand that having the opportunity to live independently in your own home can have an enormous impact on your confi dence and wellbeing. We have over 200 dedicated staff members delivering care across Cornwall from an hour a week to 24 hours a day. We support people with a variety of conditions, including but not limited to: - Physical disabilities - Learning disabilities - Children and families with disabilities* - Age related illnesses and palliative care - Dementia and mental health conditions * This covers disabled children over the age of 18 and parents with disabilities themselves 2 08455For assistance 191192 with finding care and support, call Care Choices on 0800 389 2077 XXX - Home Care Poster--A4.indd 2 08/02/2018 10:57 Contents Introduction 4 How to use this Directory A message from Cornwall Council 5 Helping you to stay independent 5 Local services, equipment and solutions Support from the council 16 First steps and assessment Services for carers 20 Assessment, benefits and guidance Care in your own home 22 How it can help Living with dementia at home 23 Family support, respite and services Paying for care in your home 30 Residential care in Cornwall 56 Understanding your options Comprehensive listings by region Home care providers 31 Useful local contacts 71 A comprehensive list of local agencies Useful national contacts 73 Housing with care 38 Index 75 The different models available Specialist services 39 Essential checklists Disability care, end of life care and advocacy Assistive technology 17 Home care agency 29 Care homes 44 Care homes 45 Types of homes and activities explained Residential dementia care 47 Paying for care 48 All the listings in this publication of care homes, Understanding the system care homes with nursing and home care providers are supplied by the Care Quality Commission Important information 51 (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. Further help and information To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770. Alternative This Directory is available electronically at www.carechoices.co.uk where there formats is a Browsealoud option for those requiring the information in spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the independent may want to consider a housing with care Cornwall Care Services Directory, which scheme (see page 38) or residential care. contains information for adults looking for Comprehensive lists of care homes and care care or support within the county, whether homes with nursing in Cornwall start on page they are paying for it themselves or receiving 56. support from the council. There’s also important information about Staying as independent as possible is care decisions, including finding care in important to everybody. This Directory another county, making a comment or contains information about the care and complaint about a service and how solicitors support services available to enable you to can help you. do this when remaining at home, moving into a housing with care scheme, or within a Finding care options in your care home or care home with nursing. area If you feel you need support to remain independent, first look to your community. This Directory offers a telephone and There’s a host of organisations and website service allowing you to search voluntary services that could help you. by postcode or region for care homes, care homes with nursing and home care If you think you need more formal care and providers that meet your requirements support, arrange an assessment with your across the country. Your search can be local Adult Social Services department to sent to you by post or email, or discussed establish your specific needs. This is free, with you over the telephone. irrespective of your income and available to all those who appear to need care and If you are searching online, the results support. More details are provided on page can be saved and emailed to others. You 16. The assessment will determine whether can also view an electronic version of this you are eligible for financial support via a Directory on the site and have it read to Personal Budget, which may allow you to buy you by using the ‘Browsealoud’ function. in your own support and take control of your situation. Whatever your care needs, this Directory and the Care Choices telephone and Alternatively, your circumstances may mean website service will be able to point you are classed as a ‘self-funder’, with the you in the best direction, however you means to pay for your care. This is discussed would like care information presented. on page 30 for those paying for care at home Call 0800 389 2077 or visit and 48 for those paying for residential care. www.carechoices.co.uk Support or care to remain living in your own home may be the option that best suits your circumstances. Ideas to make life easier at home start on page 11 and a list of local home care providers begins on page 31. If you are unable to remain at home, you 4 For assistance with finding care and support, call Care Choices on 0800 389 2077 A message from Cornwall Council Cornwall Council’s Adult Social Services • leisure activities; Directorate has responsibility for providing • getting around; social care to adults in Cornwall. We help adults with eligible social care needs to • health and wellbeing; find care and support so they can live • work, learning and volunteering; as independently as possible in their own homes. These may be older people, • advice, information and money matters; people with physical disabilities or learning • staying safe; disabilities and mental health service users. We also provide support for carers who look • caring for someone; and after relatives or friends who can’t manage • housing and care homes. on their own. In many cases, we work with organisations Social care support includes: in the community, or health colleagues, to • making sure you eat well and look after support people to live as independently as yourself; they wish to. • help with day-to-day living; The Care Act will have an impact on the • ensuring your emotional wellbeing and services we provide and the way those mental health are good; and services are delivered and charged for. For more information on the Care Act, go to • supporting your family and friends to care www.cornwall.gov.uk/careact for you. You can also use the online Support in Adult Social Services Cornwall website (www.supportincornwall. Cornwall Council org.uk ) to find help from community and County Hall, Treyew Road, Truro TR1 3AY voluntary groups. The website includes: Tel: 0300 1234 131 Email: [email protected] • support at home; Helping you to stay independent Services developed in partnership Examples include: with the voluntary sector • day services, lunch clubs and social groups; Adult Social Services works with voluntary • befriending, visiting and telephone contact and community organisations to supply services; preventative care services. These are a • support schemes to help people being vital form of support and help to maintain discharged from hospital; independence and social inclusion, and • support for carers; and delay or avoid the need for more statutory interventions. • handyperson schemes. Visit www.carechoices.co.uk for further assistance with your search for care 5 Day care centres Other day centres Carleen Care Centre Many people can feel lonely or isolated Wheal Vor, Carleen Breage, without an opportunity to fill their days with Helston TR13 9NP meaningful activities. Research has shown Tel: 01736 763604 that one way to alleviate loneliness and promote wellbeing and independence is to Chy Koes and Tregarne provide regular social contact and a focus for North Street, St Austell PL25 5QE activities. Tel: 01726 72429 Day care centres give people the chance to Concern Wadebridge change their routine, meet new people, take John Betjeman Centre, Southern Way, up an activity or receive specialist services Wadebridge PL27 7BX such as chiropody or hairdressing. Tel: 01208 812392 There is a wide variety around the county, Hayle Day Care Centre catering for older people, people with mental Commercial Road, Hayle TR27 4DE health conditions, learning disabilities and Tel: 01736 755000 dementia. Pengarth Day Centre Centres can be as important for carers as Morrab Gardens, Penzance TR18 4DA those attending as they allow for a regular Tel: 01736 364307 break from caring. St Mary’s Haven Day Care Centre Age UK day centres St Mary’s Haven House, St Mary’s Street, Penzance TR18 2DH Age UK Cornwall & The Isles of Scilly Tel: 01736 367342 Boscawen House, Chapel Hill, Truro TR1 3BN Westgate Centre Tel: 01872 266 383 28a Westgate Street, Launceston PL15 7AE Falmouth Day Centre Tel: 01566 777344 Killigrew Street, Falmouth TR11 3XP Tel: 01326 316880 Learning disability day centres Newquay Day Centre Blantyre Centre Kimberley Close, Crantock Street, Truro Road, St Austell, Cornwall PL25 5HJ Newquay TR7 1JR Tel: 01726 73357 Tel: 01637 876150 Bishop Rock St Austell Day Centre 61 Green Lane, Redruth, TR15 1LS St John’s Church Hall, Tel: 01209 310618