Pond,Pond, RobinsonRobinson && Associates,Associates, LPLP StatementStatement ofof QualificationsQualifications Texas | Illinois | Georgia | Florida | California | New York Table of Contents I. Introduction .....................................1 II. Commitment to Client ......................2 III. Our Vision ........................................3 IV. Quality Assurance Program ............4 V. Sample Scopes of Services ...............5 Property Condition Assessment Pre-Development Feasibility Review, Design Review & Construction Monitoring Sustainability, Energy & Indoor Air Quality Consulting VI. Other Business Services.................29 Building Repair & Restoration Design Preventive Maintenance Programs Operation & Maintenance Programs Dispute Resolution/Arbitration Fire/Weather Damage Response Regulatory Negotiations Coordination of Specialty Consultants VII. Staff Resumes ................................32 VIII. Representative Clients ...................44 IX. Insurance Coverage .......................45 X. Sample Insurance Certificate .......46 I. Introduction Pond, Robinson & Associates, LP was formed in 1998 to provide quality, independent, engineering consulting, with an emphasis on client service, to national real estate professionals, building owners, real estate advisors and managers and lenders. Over the past 17 years, our staff has had the opportunity to work with many real estate entities in the evaluation of existing properties as well as in the planning, design and implementation of repairs, upgrades or retrofits to existing facilities. We also have represented owners during the planning, design and construction of new facilities. Our team of professionals has a national reputation for conducting evaluations aimed at identifying potential problems with building systems and equipment. Our team has a diversified background in engineering and architectural design and construction management which results in a comprehensive evaluation that can be key to resolving problems or potential problems with real estate. Our staff has the ability to provide an overview of an existing facility or an in-depth study of plans and specifications for new construction. Whatever your needs, our services can be tailored to effectively satisfy your objectives. Our office headquarters are centrally located in Dallas, Texas with branch offices in Houston, Texas; Tampa, Florida; Chicago, Illinois; Atlanta, Georgia; Irvine, California; and New York City. We are also aligned with other professional service firms nationally to provide local expertise in all areas of the country. 1 II. Commitment to Client Our Clients represent our company’s greatest asset. We seek to establish a long term partnership with our clients. We recognize that our role is to provide you with the proper services you need in a timely manner, while adding value to your organization. We are confident in our ability to listen and provide a professional solution to your real estate problems. We will work with you to develop a scope of service to meet the needs of each project. We know that to be selected as your consultant we must be capable of providing reasonable, cost effective solutions. Our commitment is to help our clients prosper in today’s challenging real estate marketplace. 2 III. Our Vision Our vision is to be a leading consulting firm serving the real estate investment industry. We will accomplish this goal by providing technically sound consulting within a framework that emphasizes client service and satisfaction. Our staff has a proven track record of such service with many national entities. The value of a consultant firm is often judged solely on the cost of the services provided. It has been our experience that the value of the service rendered is actually defined by the savings realized through efficient time and resource usage and by providing cost effective solutions to problems. We are able to provide you with experienced professionals who are committed to providing you a quality service that reduces your long term liability. Staffing is determined based on the ability to provide the services specifically required by each project requirement. Our depth of technical skill and expertise allows us to respond to your needs. At PR&A we are: focused on providing you with the service you need; committed to delivering the quality you expect; dedicated to determining the required technical approach; and driven to provide you with reasonable answers. Our foundation is based on our relationships. We have built these relationships on our word and our commitment. 3 IV. Quality Assurance Program We strive to be the consultant of choice. We recognize that to do so requires an unequaled effort on our part to provide the quality of service necessary to stay ahead of our competitors in an evolving environment. We are committed to providing the level of service demanded by your trust. The projects we undertake will be completed in a timely manner. Our work product and the depth of our review will be monitored by one of our senior staff members. Our quality assurance review will ensure that the agreed upon scope of service is performed, the information presented is accurate and the conclusions and recommendations presented are sound. Attention to detail is evidenced in our work product. In order to achieve our goal of providing unequaled service we have developed a unique program of providing each client with an internal representative. Each client representative is responsible for determining the appropriate level of staff involvement for each project. The process starts with a review of the request for proposal to determine an appropriate scope of work to meet client defined needs and requirements. Once the proposal is accepted, our quality assurance program continues with the assignment of staff for each project. Once the field work is completed, data is reduced and reviewed to ensure the appropriate focus is being given to each issue identified. Our dedication to providing reliable opinions and our commitment to competent consultation are founded on our beliefs that we have been selected based on trust. We believe our process is unique and demonstrates that our firm, and our commitment to client satisfaction, is unequaled in our industry. 4 V. Sample Scopes of Service Property Condition Assessments Pre-Development Feasibility Review, Design Review & Construction Monitoring Sustainability, Energy & Indoor Air Quality Consulting 5 Property Condition Assessment Scope 1.0 General Information The Property Condition Assessment is designed to determine the present physical condition of the subject improvements and to provide a professional opinion regarding future anticipated issues, which may result in a financial risk or liability to the Client. The Property Condition Assessment report will include information gathered from our site observations, our review of supplied documents, interviews of persons familiar with the history and current condition of the property and interviews with appropriate building and fire department officials. We will summarize our observations, findings, conclusions and recommendations in a written report. Verbal reports will be conveyed to you as appropriate during the course of the work. The report will include color photograph reproductions of typical and problem conditions observed. The site observations and interviews will typically be performed by a registered architect or civil/structural engineer, who possesses a broad range of experience in the design, construction and assessment of buildings; however, we can compose a team of professionals to meet your specific requirements. Typical staffing for a range of facility types is as follows: Property Type Staffing Multi-family residential properties: One architect or civil/structural engineer. Industrial or Office/Industrial: One architect or civil/structural engineer. Single-story Retail (strip centers): One architect or civil/structural engineer. Single-story Retail (malls): One architect or engineer and one MEP engineer. Office Buildings & Hotels: One architect or engineer and one MEP engineer. The foregoing table will be used for staffing of this project unless otherwise requested. All reports will be reviewed by a member of our senior staff for accuracy, completeness and adherence to the proposed scope prior to issuance. 2.0 Recommendations Generally, recommended actions will be classified as either “current” or “anticipated.” Items that are considered normal maintenance will not be included in our report. Current recommendations will include observed items that are considered a violation of the applicable building or fire codes; items which are judged to be a safety concern; items which will cause rapid deterioration or distress to other building systems if not repaired or replaced; items which have reached the end of their useful economic service life; and items which, in our opinion, should be repaired or replaced to maintain the appearance and integrity of the overall facility. Anticipated recommendations will include items that are customarily repaired or replaced over several years due to economic considerations (e.g., roofs); items that are currently in acceptable condition but, in our opinion, will reach the end of their useful economic service life during the defined analysis period; and items that are periodic in nature but not considered normal maintenance (e.g., painting). We can customize the categorization of recommendations to meet your requirements. We