Rocking Your Success with Harmonious Communication! Presented by: Carolyn J. Carver www.carolynjcarver.com I can’t believe I said that! You know what I should’ve said… Determines how you use your smarts. Can change over time. Gets you the promotion! 4 Competencies of Emotional Intelligence Self-Awareness Social Awareness Relationship Self-Management Management 4 Competencies of Emotional Intelligence Self-Awareness The Amygdala is part of the Limbic System. You cannot be emotional and reasonable at the same time. You have the power to choose which one you’d rather be! THOUGHTS EMOTIONS ACTIONS RESULTS! 4 Competencies of Emotional Intelligence Self-Management The goal is not to be successful. The goal is to be valuable. Once you’re valuable, instead of chasing success, it will attract itself to you. Are you really angry? Really? 4 Competencies of Emotional Intelligence Social Awareness Influenced by: • The Great Depression • World War II Traits: • Loyal • Respectful of authority • Stubbornly independent • Excellent work ethic • Advanced communication skills Musical Influences: • Glenn Miller • Billie Holiday • Nat King Cole • Bing Crosby • The Andrew Sisters #1 song from 1950: Mona Lisa Nat King Cole Influenced by: • The Vietnam War • The 60’s • Postwar social change Traits: • Question authority • Excellent teamwork • Well-educated • Thrive on adrenaline-charged assignments. Musical Influences: • The Beatles • The Rolling Stones • Bob Dylan • Elvis Presley • Johnny Cash #1 song of 1970: Let It Be The Beatles . Influenced by: • Experienced more divorce than any other generation • Lack of identity Traits: • Independent • Intolerant of bureaucracy • Critical • Hardworking Musical Influences: • Nirvana • Madonna • Pearl Jam • Elton John • Alice in Chains #1 Song of 1985: Money For Nothing Dire Straits Influenced by: • Technology • Doting parents Traits: • Tech savvy • Acceptant of change • Require work/life balance • Socially responsible • “Everybody wins” Musical Influences: • 3 Doors Down • Matchbox 20 • Whitney Houston • Eminem • Toby Keith #1 Song 2000: Breathe Faith Hill Influenced by: • Media-saturated world • Gen X (their children) Traits: • More like Traditionalists • Like instant gratification • Next, next, next (Twitter, Instagram, etc.) • Lacks a community-oriented nature Musical Influences: • Ed Sheeran • Taylor Swift • The Weekend • Rihanna • Miranda Lambert #1 Song 2015 Uptown Funk Mark Ronson featuring Bruno Mars 2024: How old will they be? 79 years old 60 to 78 years old 28 years old 44 to 59 years old 29 to 43 years old 4 Personality Types Results-Focused People-Focused Harmony/Balance Detail-Focused Focused 4 Personality Types Dominant Influential Results-Focused People-Focused Steady Conscientious Harmony/Balance Detail-Focused Focused 4 Competencies of Emotional Intelligence Relationship Management Blindsided: “I appreciate that you had some time to think about what you wanted to say. I’d like some time to respectfully respond. (Set a time frame)” You know you’ll have to apologize later: “I don’t want to say just anything. I’d like to say the right thing. Can we postpone this conversation until (set a time frame)?” What if it’s a family member of a resident? “I can truly appreciate how frustrating ___________ is for you. I’m going to take some notes while you’re speaking. If I can come up with a solution right away, I’ll share it with you. If not, I hope you’ll give me some time (set a time frame) to come up with the right solution; not just any solution. What do you think?” Thank you so much! Presented by: Carolyn J. Carver www.carolynjcarver.com.