f all the quality control methodologies that seem to Glossary come and go like “flavors of the month,” one practice O that has endured is statistical process control. Its ANOVA—analysis of variance. A statistical method to test differ- staying power during organizations’ management changes, new ences between the means of two or more groups quality initiatives and economic fluctuations probably has much Capability analysis—studies the ability of a process to meet estab- to do with the fact that SPC is based on the permanence of math- lished requirements. Cp relates the spread of the process to the ematics. SPC is one of the most logical and practical ways to mon- specification width without regard to the process center. Cpk takes itor, control and improve your processes. Another advantage to into account the location of the process average. Cpk can be used using SPC is that it’s a fundamental element of Six Sigma, to estimate the expected percent of defective material in a statis- which has also proven its staying power over recent years. tically in-control process. Throughout the following pages, you’ll find a list of compa- Cause-and-effect diagram—also known as a fishbone diagram. Used nies that provide SPC software to assist companies in data- to explore the possible root causes of a problem gathering, statistical analysis, problem solving, gage R&R, DOE—design of experiments. A methodology for designing exper- design of experiments, real-time charting, root cause analysis, iments to test the effect of multiple process parameters on a given Pareto charts, hypothesis testing and more. Each company’s process’s outcome. The methodology allows for multiple factors offerings differ in functions, ease-of-use, format and add-on appli- to be tested during one experimental run. There are several tech- cations, so it’s best to contact them directly for more information niques, including Taguchi methods, fractional factorial and and demonstrations. Plackett-Burman. This directory is not meant to endorse or exclude a particular Non-normal distributions—the capability of a software to handle organization. Rather, it should be used as the starting point in the non-normal distributions in order to calculate such measures as Cpk data-gathering process. Readers are encouraged to contact the Operational characteristics (OC) curve—for a given sampling plan, companies directly for more information and to ask for—and a graph that displays the probability of accepting the lot as a func- check—references. tion of the quality of the lot or process Pareto chart—a combination histogram/cumulative line chart SPC Software Guide that helps identify causes that have the greatest effect on a SPC Software Directory ................................................page 122 problem This directory of SPC software providers includes the company Regression analysis—models the relationship between one or name, address, phone and fax numbers and Web address. Brief more independent variables and a dependent variable company descriptions, if provided, can be found on our Web site Scatter diagram—an X-Y chart that measures the relationship at www.qualitydigest.com/directories. between two sets of variables. If there is correlation between the variables, the points will be grouped around a line; otherwise, the points will be randomly distributed. Quality Digest/January 2005 121 4TQ GOAL/QPC 19964 Winter Lane 12-B Manor Parkway Saratoga, CA 95070 Salem, NH 03079 Ph. 888-867-1828 Fax 408-867-8665 Ph. 800-643-4316 Fax 603-870-9122 www.newlearningsystems.com American Quality Systems Inc. DataNet Quality Systems www.goalqpc.com 204 N. Main St. 24567 Northwestern Highway A.G. Davis/AA Gage Monticello, IN 47960 Southfield, MI 48075 Graytech Systems Inc. 6533 Sims Drive Ph. 800-776-3090 Fax 800-776-3096 Ph. 248-357-2200 Fax 248-357-4933 2713 Marietta Highway, Ste. 222 Sterling Heights, MI 48313 www.aqsinc.com www.winspc.com Dallas, GA 30157 Ph. 586-977-9000 Fax 586-977-9190 Ph. 770-499-1510 Fax 770-422-8546 www.agdavis.com Applied Automation Technologies Datasweep Inc. www.graytechsystems.com 1407-A Allen Drive 55 Almaden Blvd., Sixth Floor Absolute Clarity & Calibration LLC Troy, MI 48083 San Jose, CA 95113 H & H Servicco Corp. 109 Main St. Ph. 248-588-4000 Fax 248-558-4323 Ph. 888-306-4389 Fax 408-275-0225 P.O. Box 9340 Terryville, CT 06786 www.capps-edges.com www.datasweep.com North St. Paul, MN 55109 Ph. 860-583-0502 Fax 860-314-1851 Ph. 651-777-0152 Fax 651-777-0152 www.absoluteclarity.com Applied Technology Delcam International Inc. www.samplingplans.com 1237 Clark Way 3280 Electricity Drive ABYSS Co. San Jose, CA 95125 Windsor, ON N8W 5J1 Canada Harold S. Haller & Co. P.O. Box 618 Ph. 408-266-5174 Fax 408-266-5174 Ph. 800-664-3506 Fax 519-974-8170 5 Ashley Court Howell, MI 48844 www.e-at-usa.com www.delcam.com Cleveland, OH 44116 Ph. 866-782-2977 Fax 866-782-2979 Ph. 440-895-0775 Fax 440-895-0965 www.abysscompany.com ASI DataMyte Dimensional Control Systems Inc. www.haroldhaller.com 222 E. Fourth St. 580 Kirts Blvd., Ste. 309 Acu-Gage Systems Royal Oak, MI 48067 Troy, MI 48084 Harrington Institute Inc. P.O. Box 6178 Ph. 248-543-6040 Fax 248-543-2882 Ph. 248-269-9777 Fax 248-269-9777 16080 Camino Del Cerro, Ste. 100 Manchester, NH 03108 www.asidatamyte.com www.3dcs.com Los Gatos, CA 95032 Ph. 800-422-2283 Fax 603-626-1277 Ph. 408-358-2476 Fax 408-358-5106 www.acu-gage.com ASI DataMyte Inc. Dimensional Data Systems www.harrington-institute.com 2800 Campus Drive, Ste. 60 3387 Woodman Drive Advanced Metrology Solutions Plymouth, MN 55441 Dayton, OH 45429 Hertzler Systems Inc. 712 N. Fairfield Road Ph. 800-455-4359 Fax 763-553-1041 Ph. 937-299-5225 Fax 937-299-0698 2312 Eisenhower Drive N. Dayton, OH 45434 www.asidatamyte.com www.stardds.com Goshen, IN 46526 Ph. 937-320-9500 Fax 937-320-9600 Ph. 574-533-0571 Fax 574-533-3885 www.advancedmetrology.com Breakthrough Management Group (BMG) Factory Systems LLC www.hertzler.com 2101 Ken Pratt Blvd. 400 Northeast Drive, Ste. P Advanced Systems Consultants Longmont, CO 80501 Columbia, SC 29203 High Tech Research Inc. P.O. Box 1176 Ph. 800-467-4462 Fax 303-827-0011 Ph. 800-868-7481 Fax 803-786-2110 1020 Milwaukee Ave. Scottsdale, AZ 85252 www.bmgi.com www.factorysystems.net Deerfield, IL 60015 Ph. 480-423-0081 Fax 480-368-0614 Ph. 847-215-9797 Fax 847-215-9796 www.mpcps.com Brown & Sharpe www.htrmicronite.com 200 Frenchtown Road Advanced Systems & Designs Inc. North Kingstown, RI 02852 HQ4 Extended Enterprise Quality 2142 Pontiac Road, Ste. 202 Ph. 800-766-4673 Fax 401-886-2727 1585 Sacramento Trail Auburn Hills, MI 48326 www.brownandsharpe.com FARO Technologies Inc. Hartland, MI 48353 Ph. 866-772-0012 Fax 248-370-9921 125 Technology Park Ph. 248-790-2250 Fax 810-225-4602 www.spcanywhere.com Camstar Systems Inc. Lake Mary, FL 32746 www.hq4.org 900 E. Hamilton Ave., Ste. 400 Ph. 800-736-0234 Fax 407-333-4181 Campbell, CA 95008 www.faro.com/qd Ph. 800-237-2841 Fax 408-558-9350 www.camstar.com Fred V. Fowler Co. Inc. 66 Rowe St. Cincinnati Precision Instruments Newton, MA 02466 253 Circle Freeway Drive Ph. 800-788-2353 Fax 617-332-4137 Air Academy Associates Cincinnati, OH 45246 www.fvfowler.com 1650 Telstar Drive, Ste. 110 Ph. 800-686-3730 Fax 513-874-2536 IBS Colorado Springs, CO 80920 www.cpi1stop.com GE Fanuc Automation North America Inc. 125 Hartwell Ave. Ph. 800-748-1277 Fax 719-531-0778 2500 Austin Drive Lexington, MA 02421 www.airacad.com The Crosby Co. Charlottesville, VA 22911 Ph. 781-862-9002 Fax 781-862-9003 P.O. Box 188 Ph. 800-433-2682 Fax 434-978-5205 www.ibs-us.com Air Gage Co. Wedron, IL 60557 www.gefanuc.com 12170 Globe Road Ph. 815-431-9159 Fax 815-431-9159 iGrafx Livonia, MI 48150 www.qualitynews.com Geer Mountain Software Corp. 7585 S.W. Mohawk St. Ph. 734-853-9220 Fax 734-853-2435 104 Geer Mountain Road Tualatin, OR 97062 www.airgage.com CyberMetrics Corp. South Kent, CT 06785 Ph. 503-404-6050 Fax 503-691-2451 16100 N. Greenway-Hayden Loop, Ste. 100 Ph. 860-927-4328 Fax 860-927-1614 www.igrafx.com Altegra Scottsdale, AZ 85260 www.geerms.com 5 Great Valley Parkway, Ste. 210 Ph. 800-777-7020 Fax 480-922-7400 Malvern, PA 19355 www.cybermetrics.com Genemetrix Ph. 888-306-8405 Fax 610-539-4225 P.O. Box 184 www.altegra.com D.A. Martin Software Sugar Grove, IL 60554 P.O. Box 52848 Ph. 630-466-0953 Fax 630-466-9558 Knoxville, TN 37950 www.genemetrix.com Ph. 865-603-4882 Fax 865-588-6922 InfinityQS International www.spcorch.com Global Supplier Quality Assurance 7998 Donegan Drive 2210 Midwest Road, Ste. 200 Manassas, VA 20109 Oak Brook, IL 60523 Ph. 800-772-7978 Fax 703-393-2211 Ph. 866-533-4772 Fax 630-572-6357 www.infinityqs.com www.gsqa.com 122 Quality Digest/January 2005 Intelex Technologies Inc. Kurt Manufacturing Co. National Instruments Process Integrity Inc. 145 Front St., Ste. 305 5800 Main St. 11500 N. Mopac Expressway P.O. Box 174229 Toronto, ON M5A 1E3 Canada Fridley, MN 55432 Austin, TX 78759 Arlington, TX 76003 Ph. 416-599-6009 Fax 416-599-6867 Ph. 800-343-9884 Fax 763-574-8368 Ph. 800-433-3488 Fax 512-683-8800 Ph.