Enterprise Infrastructure Solutions (EIS) Contract Section C Description / Specifications / Statement of Work Issued by: General Services Administration Office of Information Technology Category 1800 F St NW Washington, DC 20405 May 2020 EIS GS00Q17NSD3000 Mod P00118 Enterprise Infrastructure Solutions General Services Administration Network Services 2020 Enterprise Infrastructure Solutions Table of Contents C.1 Background ............................................................... Error! Bookmark not defined. C.1.1 EIS Goals ........................................................... Error! Bookmark not defined. C.1.2 EIS Scope for Mandatory and Optional Services ............Error! Bookmark not defined. C.1.3 Minimum Requirements for Geographic Coverage .........Error! Bookmark not defined. C.1.4 Task Orders ....................................................... Error! Bookmark not defined. C.1.5 Authorized Users ............................................... Error! Bookmark not defined. C.1.6 Upgrades and Enhancements .......................... Error! Bookmark not defined. C.1.7 Organization of this Statement of Work ........... Error! Bookmark not defined. C.1.8 General Requirements ...................................... Error! Bookmark not defined. C.1.8.1 Organization of EIS Services ..................... Error! Bookmark not defined. C.1.8.2 Service Locations........................................ Error! Bookmark not defined. C.1.8.3 Performance................................................ Error! Bookmark not defined. C.1.8.4 Conformity to Standards............................. Error! Bookmark not defined. C.1.8.5 Non-Domestic ............................................. Error! Bookmark not defined. C.1.8.6 Interoperability............................................. Error! Bookmark not defined. C.1.8.7 System Security Requirements.................. Error! Bookmark not defined. C.1.8.8 National Policy Requirements .................... Error! Bookmark not defined. C.1.8.9 Technical Support ....................................... Error! Bookmark not defined. C.2 Technical Requirements .......................................... Error! Bookmark not defined. C.2.1 Data Service ...................................................... Error! Bookmark not defined. C.2.1.1 Virtual Private Network Service ................. Error! Bookmark not defined. C.2.1.2 Ethernet Transport Service ........................ Error! Bookmark not defined. C.2.1.3 Optical Wavelength Service ....................... Error! Bookmark not defined. C.2.1.4 Private Line Service .................................... Error! Bookmark not defined. C.2.1.5 Synchronous Optical Network Service ...... Error! Bookmark not defined. EIS GS00Q17NSD3000 Mod P00118 ii Enterprise Infrastructure Solutions General Services Administration Network Services 2020 Enterprise Infrastructure Solutions C.2.1.6 Dark Fiber Service ...................................... Error! Bookmark not defined. C.2.1.7 Internet Protocol Service ............................ Error! Bookmark not defined. C.2.2 Voice Service ..................................................... Error! Bookmark not defined. C.2.2.1 Internet Protocol Voice Service.................. Error! Bookmark not defined. C.2.2.2 Circuit Switched Voice Service .................. Error! Bookmark not defined. C.2.2.3 Toll Free Service ......................................... Error! Bookmark not defined. C.2.2.4 Circuit Switched Data Service.................... Error! Bookmark not defined. C.2.3 Contact Center Service ..................................... Error! Bookmark not defined. C.2.3.1 Service Description ..................................... Error! Bookmark not defined. C.2.4 Colocated Hosting Service................................ Error! Bookmark not defined. C.2.4.1 Functional Definition ................................... Error! Bookmark not defined. C.2.4.2 Standards .................................................... Error! Bookmark not defined. C.2.4.3 Connectivity................................................. Error! Bookmark not defined. C.2.4.4 Technical Capabilities................................. Error! Bookmark not defined. C.2.4.5 Features ...................................................... Error! Bookmark not defined. C.2.5 Cloud Service..................................................... Error! Bookmark not defined. C.2.5.1 Infrastructure as a Service ......................... Error! Bookmark not defined. C.2.5.2 Platform as a Service ................................. Error! Bookmark not defined. C.2.5.3 Software as a Service................................. Error! Bookmark not defined. C.2.5.4 Content Delivery Network Service ............. Error! Bookmark not defined. C.2.6 Wireless Service ................................................ Error! Bookmark not defined. C.2.6.1 Service Description ..................................... Error! Bookmark not defined. C.2.6.2 Features ...................................................... Error! Bookmark not defined. C.2.6.3 Interfaces..................................................... Error! Bookmark not defined. C.2.6.4 Performance Metrics................................... Error! Bookmark not defined. C.2.7 Commercial Satellite Communications ServiceError! Bookmark not defined. C.2.7.1 Service Description ..................................... Error! Bookmark not defined. C.2.7.2 Features ...................................................... Error! Bookmark not defined. EIS GS00Q17NSD3000 Mod P00118 iii Enterprise Infrastructure Solutions General Services Administration Network Services 2020 Enterprise Infrastructure Solutions C.2.7.3 Performance Metrics................................... Error! Bookmark not defined. C.2.8 Managed Service............................................... Error! Bookmark not defined. C.2.8.1 Managed Network Service ......................... Error! Bookmark not defined. C.2.8.2 Web Conferencing Service......................... Error! Bookmark not defined. C.2.8.3 Unified Communications Service ............... Error! Bookmark not defined. C.2.8.4 Managed Trusted Internet Protocol Service..............Error! Bookmark not defined. C.2.8.5 Managed Security Service ......................... Error! Bookmark not defined. C.2.8.6 Managed Mobility Service .......................... Error! Bookmark not defined. C.2.8.7 Audio Conferencing Service....................... Error! Bookmark not defined. C.2.8.8 Video Teleconferencing Service ................ Error! Bookmark not defined. C.2.8.9 DHS Intrusion Prevention Security Service (DHS Only) .Error! Bookmark not defined. C.2.8.10 Software Defined Wide Area Network Service (SDWANS) [Optional] 231 C.2.9 Access Arrangements ..................................................................................... 242 C.2.9.1 Access Arrangement Description............................................................. 242 C.2.9.2 Access Diversity and Avoidance .............................................................. 248 C.2.9.3 Interfaces................................................................................................... 249 C.2.10 Service Related Equipment ......................................................................... 251 C.2.10.1 Warranty Service ................................................................................... 252 C.2.11 Service Related Labor ................................................................................. 252 C.2.12 Cable and Wiring.......................................................................................... 252 C.3 Transition ................................................................................................................ 254 C.3.1 Transition Roles and Responsibilities ............................................................ 254 C.3.1.1 Government’s Role in Transition.............................................................. 254 C.3.1.2 Contractor’s Role in Transition................................................................. 255 C.3.2 Transition On ................................................................................................... 255 C.3.2.1 Objectives.................................................................................................. 255 EIS GS00Q17NSD3000 Mod P00118 iv Enterprise Infrastructure Solutions General Services Administration Network Services 2020 Enterprise Infrastructure Solutions C.3.2.2 Contract-Wide Planning and Implementation.......................................... 256 C.3.2.3 Agency-Specific Planning and Implementation....................................... 256 C.3.2.4 Inventory.................................................................................................... 256 C.3.3 Transition Off ................................................................................................... 256 C.3.3.1 Objectives.................................................................................................. 256 C.3.3.2 Planning and Implementation................................................................... 256 C.3.3.3 Inventory.................................................................................................... 257 C.3.3.4 Reporting ................................................................................................... 257 C.4 Section 508 Requirements..................................................................................... 258 C.4.1 Background .....................................................................................................