RDG TIS Accreditation Guide Document Ref: RSPA2000 Version: 02-02 Rail Settlement Plan Limited Registered Office, 2nd Floor, 200 Aldersgate Street, London EC1A 4HD www.raildeliverygroup.com 020 7841 8000 Registered in England and Wales No. 03069042 Ref: RSPA2000 02-02 TIS Accreditation Guide Page: 2 of 53 Date: 29-Sep-2016 Version History Version Date Author Comments 01-00 12-Sep-2008 C Dixon Issued after noting by RSSG on 11th September 2008 01-00-A/C 30-Dec-2008 Chris Querée Updated mainly to clarify Product Record and transition testing, plus earlier minor typos, layout, etc. Issued version proposed to be v01-01. Updated following first external review. 01-00-D 10-Feb-2009 J Law Document reformatted for RSSG consideration. There were no material changes following the final external review. 01-01 19-Feb-2009 J Law Issued version following approval by RSSG 19/02/2009 02-00 04-Nov-2011 S Standley JIRA issues addressed. Updated following internal audit review. General cosmetic changes for clarification (STD-128). Section 4.2 updated to expand on TISA analyst checks (STD-317). TISA team rework. Paragraph 4.8.5 clarified timeframes for accreditation (STD-63). Update to section 1.6 to include ref to ‘compliance standards’. New section 4.14 on ‘Post Accreditation Review’ which replaces previous version 01-01 section 4.11. External review comments addressed. Issued version following RSF approval. 02-00-A 21-Jan-2013 E Kelly Updated to reflect changes as per JIRA Issues STD-351 and STD-492; Update to process diagrams and minor cosmetic changes. 02-00-B 20-Feb-2013 E Kelly Updated following internal review, addressing comments. 02-00-C 05-Jun-2013 N Barkham Updated to include changes to ASSIST. Pilot details now entered via ASSIST rather than RSPS9001. Pilot authorisation requests now sent via ASSIST. Rollout plan no longer required by RDG. 02-00-D 06-Aug-2013 E Kelly Updated in line with new corporate look and to address final outstanding comment on Compliance Review. 02-00-E 27-Aug-2013 E Kelly Updated following First External Review. 02-00-F 11-Sep-2013 E Kelly Updated following Final External Review. Sent to RSF for approval. 02-01 26-Sep-2013 E Kelly Issued version following approval by RSF. 02-01-A 12-Apr-2016 N Barkham New version created for Next Review Date. 02-01-B 27-Jun-2016 T Dagley Updated following internal review. 02-01-C 25-Aug-2016 N Barkham Updated following external review. 02-01-D 14-Sep-2016 T Dagley Updated following final external review; Sent to RSF for approval to issue. 02-02 29-Sep-2016 T Dagley Issued version following approval by RSF. © Rail Settlement Plan 2018 Commercial in Confidence Ref: RSPA2000 02-02 TIS Accreditation Guide Page: 3 of 53 Date: 29-Sep-2016 Release Control The following personnel must formally approve the document prior to assigning a non-draft version number. Organisation Role Name RSF Approval of Standards Retail Systems Forum RDG Document Owner RDG Accreditation Business Manager, [email protected] Distribution Organisation Role Name RDG TIS Accreditation N/A N/A TOCs N/A N/A TIS Suppliers N/A N/A Copyright The copyright in this work is vested in RSP Ltd and the information contained herein is confidential. This work (either in whole or in part) must not be modified, reproduced, disclosed or disseminated to others or used for purposes other than that for which it is supplied, without the prior written permission of RSP Ltd. If this work or any part hereof is furnished to a third party by virtue of a contract with that party, use of this work by such party shall be governed by the express contractual terms between RSP Limited which is a party to that contract and the said party. © 2018 © Rail Settlement Plan 2018 Commercial in Confidence Ref: RSPA2000 02-02 TIS Accreditation Guide Page: 4 of 53 Date: 29-Sep-2016 Contents 1. Introduction ........................................................................................................................ 9 1.1 Purpose of this guide ........................................................................................................... 9 1.2 Intended audience ............................................................................................................... 9 1.3 Need for accreditation ......................................................................................................... 9 1.4 Context with RDG Commercial retail documentation ........................................................ 10 1.5 Definition of a TIS .............................................................................................................. 10 1.6 What is accreditation? ....................................................................................................... 10 1.7 Accreditation Documents .................................................................................................. 13 Figure 1 - Accreditation Documentation ................................................................................................. 13 2. Objectives of TIS Accreditation ..................................................................................... 14 2.1 Ticketing Issuing Systems (TIS) Approval Objectives....................................................... 14 2.2 Fulfilment Process Approval Objectives ............................................................................ 14 3. Scope of TIS Accreditation ............................................................................................. 15 3.1 What is subject to accreditation?....................................................................................... 15 3.2 Ticket Issuing Business Process ....................................................................................... 15 Figure 2 - Ticket Issuing Process ............................................................................................................ 15 3.3 Accreditation Requirements .............................................................................................. 16 3.4 Assessment and Testing ................................................................................................... 17 3.5 Operational Context .......................................................................................................... 18 3.6 Who can seek accreditation? ............................................................................................ 18 3.7 Accreditation dependencies .............................................................................................. 18 3.8 Accreditation Timescales .................................................................................................. 19 3.9 How are applications assessed? ....................................................................................... 19 3.10 The TIS accreditation process ........................................................................................... 19 Figure 3 - Accreditation Process ............................................................................................................. 19 3.11 Dependencies in the accreditation process ...................................................................... 20 4. The TIS Accreditation Process ...................................................................................... 21 4.1 Overview ............................................................................................................................ 21 Figure 4 - Seven Stage Process .............................................................................................................. 21 4.2 Stage 1 – Application ........................................................................................................ 22 Figure 5 - Accreditation Application ....................................................................................................... 22 4.3 Supplier Documentation .................................................................................................... 24 4.4 Stage 2 - Pre-Accreditation Support ................................................................................. 25 Figure 6 - Pre-Accreditation Support ...................................................................................................... 25 4.5 Stage 3 - Compliance Review ........................................................................................... 27 4.6 Stage 4 - Accreditation Review of TIS Supplier Testing ................................................... 29 Figure 8 - Review of Testing .................................................................................................................... 29 4.7 Stage 5 – Pilot ................................................................................................................... 31 Figure 9 - Pilot 31 4.8 Stage 6 - Certification ........................................................................................................ 34 Figure 10- Certification ............................................................................................................................. 34 4.9 Stage 7 - Full Roll-out ........................................................................................................ 36 4.10 Issue Management ............................................................................................................ 36 4.11 Withdrawal of Accreditation ............................................................................................... 38 © Rail Settlement Plan 2018