WHITE PAPER Intel® and Amdocs Solutions for Telecommunications Providers Amdocs and Intel Deliver Mission-Critical Solutions for Telecom Industry Amdocs on Intel® Xeon® processor-based platforms offers leading edge performance and capability New Technologies Needed to Respond to Increasing Demands Today’s service providers are caught between two competing forces. On the one hand, demands on computing resources are soaring; on the other, the pressure to reduce capital and operating expenditures continues unabated. In response, service providers are looking for new ways to approach a familiar problem: the need to do more for less. “With Intel Xeon processor E7 and Specifically, service providers need higher-performing, more efficient front-end and back-end solutions that can combine to address growing demands, while also reducing E5 family-based servers running total cost of ownership. Red Hat Enterprise Linux, we’re able The Amdocs CES 9 suite provides the innovations service providers desire. It is the only to provide exceptional computing integrated suite that enables service providers to rapidly launch and monetize innova- tive offers, personalize every interaction with real-time insight, and empower customers performance and density, to take control of their experiences across any channel, network, service or device. And with the goal of enabling our because Amdocs CES 9 features back-end support from Linux* and Intel® Xeon® proces- sors, service providers can ensure exceptional computing performance and density to customers to lower their power meet new and emerging customer demands while also reducing hardware costs. consumption and cost.” Nir Levy, Vice President, Technology Research Intel® Xeon® Processor Overview Amdocs The latest Intel® Xeon® processors usher in a new era of intelligent performance that takes compute density to new heights, while delivering best-in-class support for virtualization, consolidation, and cloud computing. Servers based on these processors can help service providers create a standardized, reliable IT infrastruc- ture that helps drive down data center space, power, cooling, and management costs, while providing exceptional performance and reliability, even for the most data-demanding applications. Service Provider Challenges: Rein in Costs While Scaling to Meet the Needs of an Always-On Society We need only look around—at coffee shops or business meetings, for instance—to see that we are in the midst of a communications revolution, in which connectivity has become a fundamental part of customers’ everyday lives. The rise of mobile data over voice is just one of many market dynamics that is changing the way service providers operate. Amdocs and Intel Deliver Mission-Critical Solutions for Telecom Industry Today’s customers expect connectivity Amdocs CES 9 delivers real-time FOUR KEY BUSINESS on multiple devices to be exceptionally integration across network control, IMPERATIVES fast and available everywhere—and still business support systems (BSS), and To succeed in the midst of the affordable. Customers are highly informed operational support systems (OSS) to communications revolution, service and assume service providers should treat give consumers a new level of control providers must find ways to: them as individuals, with personalized over their experiences. By delivering offers and greater empowerment, in real real-time integration from the device • Simplify experience: Empower time, to improve their user experience. to the network, Amdocs CES 9 breaks customers with seamless Customers use social media to publicly down traditional barriers to service and multichannel experiences, and express dissatisfaction with service system convergence, which enables richer provide proactive care. providers that deliver inconsistent customer experiences. • Harness data: Enable real-time experiences across channels, fail to Product Highlights experiences and rapidly launch provide proactive or individualized care, or and dynamically monetize next- offer poor self-service tools. Amdocs CES 9 features a host of new features and capabilities, including: generation networks (LTE, small To succeed in this rapidly changing and cells, and Wi-Fi). increasingly demanding marketplace, • Amdocs Multichannel Self Service is • Stay ahead: Accelerate service providers cannot rest. Even as an intuitive, cross-channel, self-service innovation, and go to market they maintain their focus on delivering solution for any device or operating system. faster. exceptional customer experiences, they The solution delivers a consistent must also enable the rapid introduction experience from the service provider • Be efficient: Adopt and upgrade of new products and services, and unlock across all assisted and unassisted touch to technologies that provide new revenue streams—all while keeping points, online and mobile channels, and greater cost-efficiency, as well costs under control. multiple devices. as better performance and • Amdocs Proactive Care provides scalability. Amdocs CES 9: Redefining the proactive, real-time notifications and Customer Experience – Embrace big data: Derive value recommendations including issue from big data to better serve Amdocs has a long history of driving resolution, discounts, new features customers and provide new innovation in the development, availability and billing notices. Using big value-added services. implementation, and management of data analytics, the solution can help customer experience systems. The – Enable a cloud strategy: reduce calls to the contact center. company’s February 2013 release of Maximize the potential of the Amdocs CES 9 furthers the company’s cloud via agile rollout of new established market leadership. revenue-generating services and better management of resources. – Lower costs: Adopt technologies Amdocs CES Portfolio such as virtualization that can significantly increase efficiency Simplify Customer Digital Revenue Operations Network and reduce costs. Experience Management Services Management Support Control Systems Harness Multi-Channel Digital Charging Network 3G/LTE Data Care Commerce & Billing Planning Control Plane Multi-Channel Connected Service Multi-Access Mediation Selling Devices Fulfillment Control Plane Stay Partner OSS Personalization Ahead Management Consolidation Be Efficient Unified Foundation Platform Hardware: Intel Xeon E5 for application layer Middleware: IBM Websphere Intel Xeon E7 for data layer Data Management: Oracle database Hypervisor: VMware 5.1 Operating System: Red Hat Enterprise Linux 2 Amdocs and Intel Deliver Mission-Critical Solutions for Telecom Industry Amdocs and Intel Deliver Mission-Critical Solutions for Telecom Industry • Amdocs Omni Convergent Charging Intel Xeon processors, service providers integrates Amdocs’ real-time charging, can support surging needs resulting from, OPEN STANDARDS policy control, enterprise product for instance, prepaid subscriber bases Another key advantage of catalog, and service platform to enable and data services proliferation. And they Amdocs’ x86 support is the service providers to define, deliver, and can do so with low-cost servers that help ability to innovate around open, dynamically monetize any convergent maintain efficient operations. interoperable building blocks that service. Customers can choose any The continued improvements in standard offer better price and performance package at any time and pay for it a la Intel® Xeon® processors can achieve price/ than traditional, proprietary RISC- carte. performance savings as compared to based offerings. More flexible and • Amdocs Business Building Blocks similarly configured IBM Power* and Oracle scalable infrastructures enable (BBBs) is pre-integrated and pre-tested SPARC* systems.+,1 In fact, a four socket service providers to innovate software functionality designed to Intel® Xeon® E7-4800-based system offers faster, dedicate mission-critical support specific business needs that can up to 56% price/performance savings1 vs. computing more easily, and simplify be deployed rapidly and simply to reduce a four socket SPARC T5-4* system and up cloud migration. 2 time to market for new offerings and to an 80% price/performance savings vs. With Intel Xeon processors as innovations. a four socket IBM Power 750 system. the architectural foundation, • Amdocs Network Navigator simplifies By using Intel® Xeon® processor E7 and service providers can tap into the way network planners interact E5 family-based servers in its customer significant hardware innovation, with and navigate through complex deployments, Amdocs has been able including enhanced virtualization, network hierarchies and relationships. to reduce costs and significantly boost accelerated encryption, and the The solution reduces the time required performance. advanced RAS features of the Intel to complete planning, fulfillment, and Xeon processor E7 family. Intel Xeon processor E7 family based assurance processes for new services solutions can support the large dataset Migrating to open standards- and next-generation networks. processing required for back-end based building blocks also makes • Amdocs OTT (Over-the-Top) databases. The servers can support up it possible to take advantage Monetization enriches partner price to 16 DIMMs per socket (up to 2TB of of software innovations from a plans with quality-of-service capabilities memory in a four-socket configuration), broad ecosystem of providers at and predictive analytics for business and they include processor-based the hypervisor,