HOPE SAFETY RECOVERY A PUBLICATION OF MISSISSIPPI STATE HOSPITAL FEBRUARY 2014 VOLUME 1 ISSUE 1 A NEW YEAR AND A NEW VISION BY ADAM MOORE ississippi State Hospital has begun the new year with a new look at the Mway it operates. IN THIS ISSUE The hospital closed out 2013 with a meeting of employees from across the OUTCOME MEASURES hospital, including administration and clinical leadership and others from all PAGE 3 three of the hospital’s service areas. The meeting presented the results of a workshop held in November that revised the hospital’s vision, mission, and KAUFMAN GLOBAL values. PAGE 6 Together, those three things represent Mississippi State Hospital’s hopes for WHAT IS LEAN? the services it delivers and how it is able to impact the individuals served at PAGE 8 the hospital. “Our vision statement is a statement that describes the world we want to live in,” MSH Director James G. Chastain said. “It’s a world that is different from the world we live in now. It’s the ideal state we want to achieve for the good of our stakeholders. It explains why we do what we do every day when we “IT EXPLAINS WHY come to work.” WE DO WHAT WE Mississippi State Hospital’s new vision – the future it is working towards and DO EVERY DAY what employees want to achieve – is mental wellness in every life, in every home, and in every community. WHEN WE COME TO WORK” “The mission statement answers how,” Chastain said. “It answers how we as the staff of Mississippi State Hospital achieve that vision and bring it into real- it y.” The mission offers a clear and compelling purpose that serves to unify an organization. It serves as a focal point for effort, galvanizing people and creat- ing team spirit. As the workshop members continued their discussions, sev- eral common themes emerged – mental wellness, hope, safety, and recovery. Those are the foundations of Mississippi State Hospital’s new mission – to help the individuals we serve achieve mental wellness by encouraging hope, promoting safety, and supporting recovery. “Our values are our shared, guiding principles that we all agree to work by,” A LETTER FROM THE DIRECTOR... HOPE SAFETY RECOVERY Welcome to the first issue of Mississippi State Hospital’s newest publication, As- MISSISSIPPI STATE HOSPITAL pire. If you are an employee or you regu- James G. Chastain, FACHE, larly read our weekly publication, you may Director have noticed some changes already. Our weekly Take Note will still keep you up to Kathy Denton Director, Public Relations Department date with the latest comings and goings at the hospital and make sure you know any PRODUCTION important events that are coming up. Editorial Adam Moore, Editor We wanted to do something more to highlight the many changes that are tak- ing place, and Aspire is one way to do that. We believe the individuals we serve Design aspire for three things – hope, safety, and recovery. I know that all of the em- Ken Patterson, Graphic Artist ployees of Mississippi State Hospital, whether they work in direct patient care, in support services, or as a clinician, aspire to offer hope, safety, and recovery MISSION in the lives of each and every person who is in our care. This newsletter will be To help the individuals we serve achieve men- providing you a glimpse at the ways we are doing that. tal wellness by encouraging hope, ensuring safety, and supporting recovery. As many of you know, we have been working with our partners at Kaufman VISION Global to implement Lean Methodology and instill a culture of excellence here Mental wellness in every life, in every home, at the hospital. You will be reading about initiatives arising from that partner- and in every community. ship in Aspire. In our inaugural issue, we have a good overview of Lean Meth- OUR GOALS odology and the Kaufman Global and Mississippi State Hospital employees 1. Implement person-centered and recovery- who have been leading the changes and excellence here at the hospital. We oriented treatment and care. also have a look at some of the other work that has taken place under this con- 2. Improve safety and quality. tinuous improvement program. I’m proud of what we are accomplishing, and 3. Increase the use of evidence-based or best practices. I’m excited to be able to share it with you. 4. Maximize efficient and effective use of hu- man, fiscal, and material resources. Sincerely, CORE VALUES Respect – Relationships - Accountability - Teamwork - Diversity MEMBER OF James Chastain Mississippi Department of Mental Health American Hospital Association Mississippi Hospital Association Southern States Psychiatric Hospital Association ACCREDITED BY The Joint Commission “All labor that uplifts humanity has diginty and Aspire is published monthly by Mississippi State Hospital, PO Box 157-A, Whitfield, MS importance and should be undertaken with 39193, (601) 351-8000. ©2009. All rights reserved. painstaking excellence.” (601) 351-8018, Fax (601) 351-8364 [email protected] - Dr. Martin Luther King, Jr. 2 Chastain said. “They establish the another individual’s point of view. also identified several goals that will cultural climate that has to be in help accomplish the mission and place for us to deliver on the mission Accountability – Doing what we achieve the vision of Mississippi and vision of the hospital. They are, say we will do. Accepting personal State Hospital. in essence, the bottom line of what responsibility for our conduct and we stand for and what we expect of obligations. Those include implementing per- one another.” son-centered and recovery-oriented Teamwork – Exhibiting a spirit of care, improving safety and quality, During the workshop, team mem- membership in a united group with increasing the use of evidence-based bers identified several possible val- a common goal. Collaborating, in- or best practices, and maximizing ues and defined them. The whole tegrating, and partnering with one efficient and effective use of all re- team then discussed and selected another. This is how we get results. sources. the final set of values that should be at the heart of the hospital’s employ- Diversity – Promoting the inclusion Employees from across the hospital ees. The final values selected were: of individuals, ideas, perspectives, – front line staff, support services and culture. Encouraging all to test staff, clinicians, and administration Respect – Being thoughtful of oth- new ideas and think of creative so- – are working to achieve this vision, ers. Treating each other with dignity, lutions. Embracing diversity within and will continue working through consideration, and understanding. our organization. the year and the foreseeable future. Exhibiting personal and profession- al integrity. Working towards this vision, mis- “This vision is not just for this hospi- sion, and values has been ongo- tal, but for our community and our Relationships – Developing mean- ing through the implementation of state,” Chastain said. “We need to ingful partnerships with employ- Lean Methodology, including the look beyond the current reality and ees, patients, community, and other Rapid Improvement Events and the envision the future reality that we stakeholders. By building a connec- MSH employees who have taken on want to exist.” tion and positive dialog we build the role of Lean Leaders to facilitate understanding and knowledge of these changes. Hospital leadership OUTCOME MEASURES PROVIDE A NEW LOOK AT MSH SERVICES BY ADAM MOORE s Mississippi State Hospital provides a look at the array of pro- and within each of our programs, Acontinues its focus on ongoing gramming across services. where we’re looking at that, we’re improvement, a new project is un- discussing it, and it’s leading to ad- der way with the Female Receiving Dr. Griebler is working specifically vances or solutions for how we can Service and the Chemical Depen- on implementing these outcome do our jobs better,” Dr. Griebler said. dency Unit that could be laying the measures on the Chemical Depen- groundwork for significant changes dence Unit, and Dr. Kastner has “I see outcome measurement, being in the way the hospital plans treat- focused on implementing the mea- a data-driven organization, actually ment for the individuals we serve. sures on the Female Receiving Unit. being the thing that leads us towards Two different units with different being an excellent hospital. A lot Dr. Joe Kastner and Dr. Joe Grie- patient populations, but the end of excellent work is being done out bler have both been implement- result will be the same – the ability here. We need to find ways of shin- ing clinical outcome measures that to use objective data points in treat- ing the spotlight on those individu- will be extensively data driven and ment planning and evaluations of als and initiatives and we need to objectively show how patients are the service Mississippi State Hospi- find ways of doing that through the responding to treatment and how tal provides. data we collect.” effective specific interventions are. These tools will be applicable on an “I think we need to get to a place On Building 63, the Female Receiv- individual basis with specific pa- where we are actually relying on ing Unit, building staff will be im- tients, but also on a wider basis that data, both with direct patient care plementing the Clinical Global Im- 3 Treatment Effectiveness Survey • Has your treatment plan been reviewed with you? • Do you understand your treatment plan? • Do you feel your treatment plan is helping you? • How much input did you have in creating your treatment plan? • Do you know what your treatment plan is? • Did you like your groups this week? • Did you participate in group? • Have you spoken with your family this week? • How much progress have you made since last week? pressions Scale, a widely-used tool need of mental health treatment.