Verifone Finland Oy Vantaankoskentie 14 01670 Vantaa www.www.verifoneverifoneverifone.fi.fi.fi.fi [email protected] Switch: 09 477 433 0 Fax: 09 436 24 90 Our opening hours on weekdays are 88----16161616 Sales: Accessories: 090909 477 433 40 090909 477 433 44 [email protected] [email protected] Order processing: Maintenance: 090909 477 433 43 090909 477 433 70 [email protected]@point.fi [email protected] Customer service: Invoicing / Lindorff: 0600 01 000202 03 (1,31 € / min ) 02 2700 390 weekdays: 8 ––– 212121 weekdays: 8 ––– 202020 Saturdays: 9 ––– 18 SaturdaySaturdays:s: 10 ––– 15 Sundays: 12 ––– 18 [email protected] [email protected] Verifone Finland Oy Vantaankoskentie 14 FI-01670 VANTAA | tel: +358 (0)9 477 4330 | fax: +358 (0)9 436 2490 www.verifone.fi 2 INDEX: 1. BEFORE USE ............................................................................................................... 5 1.1 Important .............................................................................................................................. 5 1.2 PA-DSS –Standard ........................................................................................................... 5 1.3 Terminal structure ............................................................................................................. 6 1.4 Technical data .................................................................................................................... 7 1.5 Connecting the cables ..................................................................................................... 8 1.6 Battery ................................................................................................................................... 9 1.7 SIM-card ..............................................................................................................................10 1.8 Touchscreen .....................................................................................................................10 1.9 Stylus ...................................................................................................................................10 1.10 Using the menus ..........................................................................................................11 1.11 Letters and special characters .................................................................................11 1.12 Terminal start-up and shutdown ..............................................................................11 1.13 Switching the paper......................................................................................................12 1.14 Testing the connection ...............................................................................................12 2. SETTINGS ................................................................................................................... 13 2.1 Terminal settings ..............................................................................................................13 2.2 Parameter printing ..........................................................................................................13 2.3 Batch time .........................................................................................................................13 2.4 Cashier number ...............................................................................................................13 2.5 Time and date settings ..................................................................................................13 2.6 Fixed IP-address ..............................................................................................................14 2.7 Power options ...................................................................................................................14 2.8 Contrast ..............................................................................................................................14 2.9 Sounds ...............................................................................................................................14 2.10 GPRS APN ......................................................................................................................15 2.11 WIFI settings ....................................................................................................................15 2.12 Audit log IP ......................................................................................................................15 3. DOWNLOADS ............................................................................................................ 16 3.1 Downloading applications .............................................................................................16 3.2 Parameter downloading ................................................................................................16 4. DAILY USE .................................................................................................................. 17 4.1 Transactions ......................................................................................................................17 4.1.1 Chip card transactions ...............................................................................................17 4.1.2 Swipe card transactions ............................................................................................17 Verifone Finland Oy Vantaankoskentie 14 FI-01670 VANTAA | tel: +358 (0)9 477 4330 | fax: +358 (0)9 436 2490 www.verifone.fi 3 4.1.3 Contactless card transactions .................................................................................18 4.1.4 Reversal ..........................................................................................................................18 4.1.5 External reversal ...........................................................................................................18 4.1.6 Manual entry ..................................................................................................................19 4.1.7 Receipt copy ..................................................................................................................19 4.1.8 Refund .............................................................................................................................19 4.1.9 Cash back ......................................................................................................................20 4.2 Online transactions .........................................................................................................20 4.2.1 General information on online transactions ........................................................20 4.2.2 Online batch ...................................................................................................................20 4.2.3 Verifone reporting .........................................................................................................21 4.3 Reports and bank connection ....................................................................................21 4.3.1 Print batch ......................................................................................................................21 4.3.2 Monthly report ...............................................................................................................21 4.3.3 Send Batch ....................................................................................................................22 4.3.4 Blacklist ...........................................................................................................................22 4.3.5 Issue report ....................................................................................................................22 4.3.6 Issue acknowledgment .............................................................................................24 4.3.7 Report explanations ....................................................................................................24 5. SPECIAL FUNCTIONS ............................................................................................ 26 5.1 Cash receipt ......................................................................................................................26 5.2 Extra amount ....................................................................................................................27 5.3 VAT .......................................................................................................................................27 5.4 Mandatory authorization ................................................................................................27 5.5 Invoice .................................................................................................................................27 5.6 Preauthorization ...............................................................................................................28 5.7 Multicashier version .........................................................................................................30 6. EXTRA VERSIONS ................................................................................................... 31 6.1 Multiuser version ..............................................................................................................31 6.2 Taxi version ........................................................................................................................31 6.3 Product version