CHAPTER – 2 (Manual – 1) Particulars of Organizations, Functions and Duties 2.1 Objective: Public Works Department, the premier technical organization in the Union Territory of Pondicherry, is in-charge of Planning, Designing, Construction and Maintenance of Buildings, Roads, Bridges, National Highways, Irrigation, Flood Control, Water Supply and Public Health Engineering in all the four regions namely, Pondicherry, Karaikal, Mahe and Yanam. The Department is also responsible for maintaining essential services like Water Supply, Sewerage, Management of Water Resources etc. 2.2 Mission / Vision: (i) To provide buildings for all the Government Offices, School, Colleges, Educational Institutions, Hospitals, Sports and Recreation centers, non- residential buildings and residential quarters. (ii) To construct roads and bridges to meet the needs of ever growing traffic in urban and rural areas. (iii) To improve the riding quality and standards of the roads in urban and rural areas in the Union Territory of Pondicherry. (iv) To supply safe and clean water in adequate quantity to each and every household in the entire Union Territory of Pondicherry. (v) To provide sewerage facilities for sanitation to improve the personal hygienic and living conditions of the general public in the Union Territory of Pondicherry. (vi) To provide surface drainage and flood control facilities. (vii) To develop and protect the coast and to prevent the coastal erosion by providing coastal protection wall. (viii) To maintain the infrastructure of the French City in harmony with French Architecture with special emphasis to attract tourists. (ix) To maintain and improve all the irrigation tanks and canals for accelerating the ground water recharging to sustain ground water potential. 2.3 Brief History: The department was known as “ Service Des Travaux Publics” during the French Regime with the headquarters at Pondicherry. It was well-organized cadre and the French Engineers were renowned for the bridges, roads and irrigation works, which are still in use today. After merger the Public Works Department was established in 1954 for providing the basic infrastructure facilities to the public. Ever since the French left the soil, the Public Works Department has been playing an important role in the creation and maintenance of 3 social infrastructure to generate economic growth and to improve the quality of life in the Union Territory of Pondicherry comprising of four regions of Pondicherry, Karaikal, Mahe and Yanam. The Public Works Department with its subtle technical skills and professional expertise has built a number of buildings with aesthetics, elegance, optimum functional utilization which are to be the indelible landmarks in Pondicherry for years to come. Not remaining complacent with constructing new buildings, the Public Works Department takes pride in maintenance even two centuries old buildings like Raj Nivas, Assembly Complex, Travaux Public Buildings, Court and Police quadrangle and Regional Executive Officers’ buildings in outlying regions in good state thus preserving the architectural and French heritage. The Pondicherry town was having protected water supply even during French Regime. The well renowned Muthirapalayam water supply system created during 1902 is well maintained by the Public Works Department. 2.4 Duties: To plan and forecast the future needs in building the infrastructure facilities such as buildings, roads, bridges, irrigation, flood control, water supply and drainage facilities for the entire Union Territory of Pondicherry. To provide basic infrastructure required for the public of Union Territory of Pondicherry in various sectors such as buildings, roads, water supply, sewerage, irrigation and flood control. To create assets for the public of Union Territory of Pondicherry and to maintain and upkeep the assets created. 2.5 Main activities/Functions: Planning, Designing, Construction and Maintenance of Buildings, Roads, Bridges, National Highways, Irrigation, Flood Control, Water Supply and Public Health Engineering in all the four regions namely, Pondicherry, Karaikal, Mahe and Yanam. It is also maintaining essential services like Water Supply, Sewerage, and Management of Water Resources etc. Also implements Centrally Sponsored Scheme like Tank Rehabilitation Project, Pondicherry. The Department has technical control over other Agencies/Local bodies, which are committed to the Community Development Programmes and other infrastructure programmes. 2.6 List of Services being provided: Through a network of Division, Sub-Division and Section Office, this Department serves the people of Union Territory of Pondicherry. The details of services rendered by various Public Works Department Offices are: 4 2.6.1 WATER SUPPLY AND SEWERAGE SECTOR Request for water supply service connection/sewerage connection can be made by submitting an application form in the Office of the Junior Engineer/Assistant Engineer of respective areas. I. Water Supply / Sewerage Connection: a) Application forms for obtaining the Water Supply / Sewerage Connection will be issued free of cost in the Offices of the Junior Engineers / Assistant Engineers of respective areas on all working days during office hours. b) The filled up application form with all supporting documents shall be submitted in the Office of the respective Assistant Engineer. The party can obtain acknowledgement from the office. c) In case of eligible applications intimation to pay scrutiny charges will be communicated to the applicant within Thirty Days from the date of receipt of application. The rejected application will be returned to the party. d) Work order for the service connection will be issued within Ten days from the date of payment of scrutiny charges / production of permission for road cutting issued by concerned road authorities. II. Complaints on Water Supply Services: a) Complaints on Water Supply Services such as leakages in distribution mains / breakdown of supply / shortage in supply / quality of water will be received at all the pumping stations of the respective area round the clock on all days and also in the Divisional / Sub-Divisional Officers during office hours. b) Remedial Action on the complaints will be taken within Three Days from the date of receipt of complaint / occurrence. c) The public shall contact the following officials in respect of the above for operation and maintenance of water supply systems. Water Supply System of Urban areas in .. Assistant Engineer (Water Works) Pondicherry Region (Pondicherry town, Public Health Division Muthialpet, Saram, Kosapalayam, Public Works Department Nellithope, Orleanpet, Uppalam, Subbiah Salai Mudaliarpet, Thengaithittu, Pondicherry – 605 001 Reddiarpalayam, Boomianpet, Oulgaret, Phone: 2336520 Moolakulam, Mettupalayam, Muthirapalayam, Sokkanathanpet, Shanmugapuram, Thelarspet, Gandhi Nagar, VVP Nagar, Nainar Mandapam, Murungapakkam) 5 Water Supply Systems of peripherals .. Assistant Engineer (Peripheral) Areas of Pondicherry (Lawspet, Lawspet Gorimedu, Thattanchavady, Ananda Overhead Tank Complex Nagar, Dharmapuri, Kurumbapet) and Public Works Department Rural areas of Villianur, Thirubuvanai, Near MNGP Campus Nettapakkam, Maducarai, Lawspet, Pondicherry – 605 008 Ariyankuppam and Bahour in Phone: 2253220 Pondicherry Region Water Supply Systems in Karaikal .. Assistant Engineer Region Water Works Sub-Division Public Works Department Thirunallar Road Karaikal – 609 602 Phone: 222592 Water Supply Systems in Mahe Region .. Assistant Engineer Roads and Water Supply sub Division Mini Civil Station Complex Public Works Department Mahe – 373 310 Phone: 2333200 Water Supply Systems in Yanam .. Assistant Engineer Region Sub-Division-II (Water Supply & Buildings) Public Works Department Pedapudi Street, Yanam – 533 464 Phone: 2321273 III. Complaints on Underground Sewerage Services: (a) Complaints on Underground Sewerage Services such as blockages in sewer lines/over flowing manholes and inspection chambers/missing (or) broken manhole covers, inspection chamber covers etc. shall be given at the Office of the Assistant Engineer, Drainage Sub-Division, Pondicherry on all working days during office hours. (b) Action on the above will be taken within Three Days from the date of receipt of complaints / occurrence. (c) The public shall contact the following officials in respect of operation and maintenance of Underground Sewerage. In-charge of Underground Sewerage within .. Assistant Engineer the Boulevard of Pondicherry town, Drainage I & II Muthialpet and Colas Nagar, Lawspet Public Health Division Farm in Pondicherry Region. PWD, Lal Bahadur Sasthri Street, Pondicherry – 605 001 Phone: 2336076 6 In-charge of Underground Sewerage in .. Assistant Engineer Karaikal Region Irrigation & Public Health Division Public Works Department Karaikal Phone: 222592 In case of any difficulties in getting the grievances redressed, the public shall approach the higher level officers of the Department namely the concerned Executive Engineer, Superintending Engineer and Chief Engineer. 2.6.2 ROADS SECTOR Complaints in respect of roads can be registered with the Offices of the Executive Engineer, Central, North, South and National highways in Pondicherry, Karaikal, Mahe and Yanam on all working days during office hours. The following time schedule is given for general information. a) Pot holes and patches will be rectified within Fifteen Days from the date of receipt of complaint / occurrence. b) Obstruction on Roads such as heaps of dismantled materials,