Annual Report 2018 Meals on Wheels (SA) Incorporated ANNUAL REPORT 2017 MEALS ON WHEELS SA ANNUAL REPORT 2018 Patron Leadership Group His Excellency the Honourable Hieu Van Le Chief Executive Officer AC, Governor of South Australia Mrs S Broer Board Members General Manager Service Operations Mrs J Bonnici President Executive Manager Infrastructure Mr W Coomans & Cook Chill Production Vice Presidents Mr E Coronica Mrs H Richardson Executive Manager Corporate Services Mrs S Mudge Mr D Smith Assoc. Prof. R Penhall Honorary Treasurer Professional Services Mr K Reid Auditors Elected, Delegate and Co-opted HLB Mann Judd Members who served on the Board 169 Fullarton Rd, Dulwich of the Association in 2017-18 Lawyers Ms P Gale Lynch Meyer Ms E Hamilton 190 Flinders St, Adelaide Mr D Henderson Mr A Lipschinski Bankers Mrs A Perrott National Australia Bank Mr G Colquhoun 48 Greenhill Rd, Wayville Mr G McLaughlin Mrs S MacDonald Mr R Wray Mr M Kearns Mr D Memen Mrs C Monck Mrs K Dansie Mrs J Low Mr P Siebels Member of Australia 2 Our 50 millionth meal delivery reinforced the vital role played by Meals on Wheels SA. 3 MEALS ON WHEELS SA ANNUAL REPORT 2018 Report from the President This has been a memorable and historic SA and highlighted the strong community year for our Association. We celebrated support for our organisation. Unfortunately, the delivery of our 50 millionth meal to the this level of support has not been evident South Australian community, 50 years after in agreements with the Commonwealth the passing of our founder, Doris Taylor. Government, with the level of subsidy We successfully fought for an increase in per meal to South Australian customers Commonwealth Government funding to considerably lagging that of other states. In bring the minimum level of financial support 2016-17, Meals on Wheels SA provided 10% offered to South Australian consumers in line of the national number of meals delivered with their interstate counterparts. And we through the Commonwealth Home Support made a major investment in our future meal Programme (CHSP), but received only 3.5% production capability by securing a suitable of the Commonwealth funding outlaid for property for redevelopment as a co-located this service. production kitchen and corporate offices. As I reported last year, Meals on Wheels SA On Wednesday, 30 May 2018, our Patron, Chief Executive Officer, Sharyn Broer, led His Excellency the Honourable Hieu Van Le an Australian Meals on Wheels Association AC, Governor of South Australia and (AMOWA) lobbying campaign throughout Mrs Lan Le, made the 50 millionth meal 2017, aimed at increasing CHSP funding delivery to former Port Adelaide Branch to Meals on Wheels service providers. volunteer and now customer, Mrs Betty An increase of $5 million, representing an Gottsch. His Excellency and Mrs Le average increase of 50 cents per meal, performed their delivery volunteer duties would help forestall continued upward admirably and once again impressed upon pressure on customer meal prices and ensure Bill Coomans, JP volunteers and the community their high eligible older Australians could afford this President regard for our organisation. essential service. Meals on Wheels (SA) Inc. His Excellency and I paid tribute to the The campaign was extremely successful. In generations of volunteers who contributed to September 2017, the Minister for Aged Care this inspiring achievement. From our humble announced an $8 million increase in funding origins, serving eight meals from a Nissen for CHSP meal service providers, to a total of hut in Port Adelaide on 9 August 1954, we $77.5 million annually, effective from 1 July have grown to a state-wide endeavour where 2017. A threshold price of $4.70 government our volunteers regularly deliver around one funding per meal was established. million meals every year. Meals on Wheels SA expected to receive Meals on Wheels SA enjoyed fabulous at least $1.1 million of the announced publicity and positive public sentiment in the funding, based on our 2016-17 activity lead up to and after the 50 millionth meal levels. Regrettably, we received no additional delivery. To mark the occasion, special lids funding in 2017-18. The Department of were printed for our main course containers, Health and Minister for Ageing deemed a memento key ring was presented to Meals on Wheels SA ineligible for the customers, volunteers and staff, and additional funding, based on the structure branches arranged local celebrations with a of the existing CHSP Grant Agreement. The meal for volunteers being the central theme. Board and management vehemently disputed The celebrations will continue throughout this determination, which entrenched and 2018, with a Reception in honour of exacerbated the disadvantage experienced by volunteers to be hosted at Government MoWSA customers who pay more than three House on our 64th birthday in August and a times the government’s contribution to the Gala Fundraising Dinner for our business and cost of their meal service. community partners in November. In May 2018, Meals on Wheels SA received Our 50 millionth meal delivery reinforced a CHSP Grant Agreement offer for the the vital role played by Meals on Wheels period 1 July 2018 to 30 June 2020, with 4 The commercial I am pleased to say that in late June 2018, the Board’s offer to purchaseshowcases an ideal property the fresh in the inner western suburbs of Adelaide was accepted. Contract negotiationsfood areethos underway of Meals and we expect to make public announcements regarding the location and proposed building Report from the President designs towards the end of 2018. on Wheels and the care of our volunteers. activity levels and funding on exactly the corporate offices. This major investment in This visit was co-hosted by the West Torrens same unacceptable terms as our existing fit-for-purpose, contemporary infrastructure and Glenelg branches. Fortunately, the West agreement. Attempts at negotiation with does not require bank finance. It will be fully Torrens kitchen was large enough to hold the the Department of Health resulted in funded from capital reserves that have been 53 guests in inclement weather. Sir Peter and an impasse that threatened the entire stewarded by Meals on Wheels over the past Lady Cosgrove charmed our volunteers and funding agreement. 25 years for just this purpose. There will be commended their efforts, as representatives sufficient funds from the disposal of the Kent of our much larger volunteer force. We would not sell out thousands of Town and Wayville properties and remaining vulnerable older South Australians by Our CEO, Sharyn Broer, and I have continued capital reserves for the continued investment accepting a Grant Agreement that grossly to represent South Australia on the AMOWA in renovation and updating equipment at understated the level of need and current Board. Sharyn fulfilled the role of Secretary branch kitchens. service activity in this state. Meals on Wheels from August 2010 until March 2018, when SA mobilised Members of Parliament and An exhaustive property search has she was elected President of the national Senators to prevent the perpetuation of this been underway since late 2016, with body. At that time I stood down from my role injustice and ensure a more equitable share of oversight from the Finance, Audit and Risk as national Vice President to ensure that there Government funding. Management Committee. More than 120 was fair representation between the states in properties were considered, four offers were executive positions. Our lobbying yielded rapid and welcome submitted without proceeding, and proposals results. From 1 July 2018, our CHSP Grant Along with several other states, Meals were sought from developers. I am pleased to Agreement for 2018 – 2020 applies the on Wheels SA has contributed additional say that in late June 2018, the Board’s offer $4.70 minimum threshold pricing to 800,000 funds over two years to enable AMOWA to to purchase an ideal property in the inner meals per annum for an annual grant of appoint a part-time paid Executive Director. western suburbs of Adelaide was accepted. $3.76 million. Experienced Adelaide-based non-profit Contract negotiations are underway and director Kate Thiele commenced in the role This increase of $1.075 million per annum will we expect to make public announcements in early June and she and Sharyn are already bring Meals on Wheels SA’s share of CHSP regarding the location and proposed building proving a formidable team on their regular meal service funding up to just 4.9% for the designs towards the end of 2018. The new visits to Canberra. 10% share of services delivered. However, facility is anticipated to be operating from it will enable us to cap CHSP meal prices April 2020. In September 2017, Meals on Wheels SA below $10.00 per meal until 2020-21 for the funded a contingent of twelve Board and The Board has sought to manage the more than 80% of our customers who are Board Committee members, two branch risks entailed in operating the Kent Town eligible for this programme. In addition, we members and six staff to attend the AMOWA production kitchen in the interim. To ensure will break even on delivering services to the National Conference on the Gold Coast. continued compliance with food safety CHSP, improve the ongoing viability of our 80 The CEO and I attended in our capacity obligations, the ceiling in the meal production volunteer-operated branches across the state as AMOWA Board members, and two area was upgraded and flooring repaired. and more effectively align our service delivery volunteers funded their own attendance. A generator has been installed to manage model with the Australian Government’s A broad program of keynote and plenary periods of peak electrical load, and to focus on wellness and reablement.