Delaware River Port Authority/ Port Authority Transit Corporation Title VI Program Submitted to the Federal Transit Administration March 2019 Delaware River Port Authority/Port Authority Transit Corporation TABLE OF CONTENTS INTRODUCTION .................................................................................................................................4 Certifications and Assurances ................................................................................................................... 4 Description of DRPA and the PATCO High Speedline ............................................................................... 4 PATCO Route Map .................................................................................................................................... 5 DRPA Organizational Chart ....................................................................................................................... 8 PATCO Organizational Chart ..................................................................................................................... 9 BOARD APPROVAL DOCUMENTATION .............................................................................................. 10 Delaware River Port Authority Board of Commissioners/Port Authority Transit Directors ................... 11 TITLE VI NOTICE TO THE PUBLIC ........................................................................................................ 15 TITLE VI COMPLAINT PROCEDURES ................................................................................................... 16 Title VI Complaint Form .......................................................................................................................... 17 TRANSIT RELATED TITLE VI INVESTIGATIONS, COMPLAINTS & LAWSUITS ........................................... 19 PUBLIC PARTICIPATION PLAN ........................................................................................................... 20 Goals of the Public Participation Plan ..................................................................................................... 20 Guiding Principles of the Public Participation Process ........................................................................... 21 Public Participation Process .................................................................................................................... 22 DRPA/PATCO Mediums (Bi-Lingual) ........................................................................................................ 24 Public Information Dissemination........................................................................................................... 25 Public Outreach Efforts ........................................................................................................................... 25 Limited English Proficiency Assessment ............................................................................................ 27 Four-Factor Analysis ................................................................................................................................ 28 Language Assistance Plan ....................................................................................................................... 39 NON-ELECTED ADVISORY COUNCIL ................................................................................................... 44 Citizens Advisory Committee (CAC) ........................................................................................................ 44 PROVIDING ASSISTANCE TO SUB-RECIPIENTS .................................................................................... 45 DETERMINE SITE OR LOCATION OF FACILITIES ................................................................................... 45 PATCO SERVICE STANDARDS AND POLICIES ...................................................................................... 46 Background ............................................................................................................................................. 46 Quantitative Standards ........................................................................................................................... 46 Vehicle Load ........................................................................................................................................ 46 _____________________________________________________________________________________ Title VI Program - March 2019 Delaware River Port Authority/Port Authority Transit Corporation Vehicle Headways ............................................................................................................................... 46 On-time Performance ......................................................................................................................... 47 Service Availability .............................................................................................................................. 47 Qualitative Policies .................................................................................................................................. 48 Vehicle Assignment ............................................................................................................................. 48 Transit Amenities ................................................................................................................................ 48 COLLECT & REPORT DEMOGRAPHIC DATA ........................................................................................ 50 Demographic Profile ............................................................................................................................... 50 PATCO Minority Population Distribution Maps: 2017 ACS 5-Year Estimates ......................................... 51 PATCO Hispanic Population Distribution Maps: 2017 ACS 5-Year Estimates ......................................... 52 PATCO Median Household Income Distribution Maps: 2017 ACS 5-Year Estimates .............................. 53 Equity Analysis Map for the Greater Philadelphia Region ...................................................................... 55 2018 PATCO Survey Data Report Summary ............................................................................................ 55 MONITORING TRANSIT SERVICE ....................................................................................................... 57 2016-2018 Monitoring Results ............................................................................................................... 57 EVALUATE FARE AND SERVICE CHANGES .......................................................................................... 58 Disparate Impact and Disproportionate Burden Policy .......................................................................... 58 Fare Increase or Service Reduction/Increase Procedure and Public Comment Policy ........................... 59 APPENDIX A: TITLE VI NOTICE TRANSLATIONS ................................................................................ 62 APPENDIX B: TITLE VI COMPLAINT FORM TRANSLATIONS .............................................................. 68 APPENDIX C: CITIZENS ADVISORY COMMITTEE APPLICATION ......................................................... 79 APPENDIX D: 2018 PATCO SURVEY DATA REPORT .......................................................................... 81 _____________________________________________________________________________________ Title VI Program - March 2019 Delaware River Port Authority/Port Authority Transit Corporation INTRODUCTION It is the policy of the Delaware River Port Authority (DRPA) and the Port Authority Transit Corporation (PATCO) to comply with the requirements of Title VI of the Civil Rights Act of 1964 and all related nondiscrimination statutes, regulations, and laws (49 CFR part 21). All recipients of federal funds must ensure that they are in full compliance with Title VI and all related regulations and directives in all programs and activities. To that end, no person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any of DRPA or PATCO’s programs, policies or activities. CERTIFICATIONS AND ASSURANCES The DRPA and PATCO’s Certifications and Assurances are executed annually in FTA’s Transit Award Management System (TrAMS) by the DRPA Chief Executive Officer and the DRPA General Counsel. The Certifications and Assurances for 2019 are not yet available for execution in TrAMS. The 2018 Certifications and Assurances were executed on March 5, 2018. DESCRIPTION OF DRPA AND THE PATCO HIGH SPEEDLINE The Delaware Port Authority (DRPA) is a public corporate instrumentality of the Commonwealth of Pennsylvania and the State of New Jersey. DRPA has no stockholders or equity holders and, among other powers, is vested with the control, operation and collection of tolls and revenues of certain bridges spanning the Delaware River. These bridges are the Benjamin Franklin, Walt Whitman, Commodore Barry and Betsy Ross. DRPA has also constructed and operates a high- speed transit facility known as the Port Authority Transit Corporation (PATCO), a wholly owned subsidiary operating between Lindenwold, New Jersey and Philadelphia, Pennsylvania. The PATCO Line, a 14.2-mile high-speed single line, double track, rail transit system, began operations in February 1969. At that time, the system utilized modernized