ANNUAL REPORT 2011–12 LETTER TO THE MINISTERS The Hon. Duncan Gay The Hon. Gladys Berejiklian Minister for Roads and Ports Minister for Transport Governor Macquarie Tower 1 Farrer Place Sydney NSW 2000 Dear Ministers I am pleased to submit the Annual Report and Financial Statements of Roads and Maritime Services for presentation to the Parliament of New South Wales for the financial year ended 30 June 2012. It has been prepared in accordance with the Annual Reports (Statutory Bodies) Act 1984 and the Public Finance and Audit Act 1983. Yours sincerely Peter Duncan | Chief Executive Contents Overview 2 Safety 36 Chief Executive’s overview 2 RMS result: The safety and security of Overview About this report 3 the transport system is maximised RMS at a glance 3 Incidents and fatalities 37 Financial overview 5 Delivering safer roads 39 Corporate framework 6 Improving road user safety 40 Organisational chart 6 Maximising boating safety 42 Performance overview 7 Challenges for the future 43 Environment 44 Operational performance 9 RMS result: The impact of transport on the environment is minimised Customer 9 Infrastructure 45 RMS result: The customer is at the centre Organisational 51 performance Operational of everything we do Challenges for the future 53 Keeping customers informed 10 Delivering our services 12 Business results 54 Challenges for the future 13 Engagement 55 Community, partners and stakeholders Travel 14 are consulted and informed about RMS result: The door-to-door movement transport issues of people and goods is efficient and reliable Improving infrastructure 15 Governance 57 Supporting public transport 21 Effective governance is in place to Challenges for the future 22 deliver our results and services Financial statements Financial Asset 23 Value 61 RMS result: Transport infrastructure Value for money is delivered within the meets acceptable standards integrated budget Maintaining road assets 24 Maritime assets 29 Safety (Work Health and Safety) 62 Challenges for the future 30 Work Health and Safety is strengthened Access 31 Our people 64 RMS result: The accessibility of transport Workforce commitment and capability options is aligned to the needs of the is supported and developed community and economy Public transport 32 Appendices Road transport 32 Financial statements 65 Maritime infrastructure 34 Challenges for the future 35 Appendices 157 Index 207 Including compliance index Contact details 212 Index Chief Executive’s overview Other services that were developed and improved this year include: • Enhanced real time travel information for customers on the M4 and M7 motorways. • The establishment of a 50 per cent discount on driver licence fees for people with a five year blemish-free driving record. Safety for our customers and staff remains a priority. In calendar year 2011 the NSW road fatalities figure was 5.1 per 100,000 population. This is less than the overall Australian Roads and Maritime Services As part of the transport cluster figure of 5.7 and we’re working with (RMS) was formed on 1 November of NSW Government, RMS has our partners to meet the NSW 2021 2011. Since then we’ve worked responsibility for a number of goal to reduce this figure to 4.3 by hard to develop and implement deliverables including supporting 2016. A range of programs are in strategies to meet the priorities set public transport services, reducing place to achieve this such as the by government. road congestion, improving school zone flashing lights program. freight movement and building Working closely with Transport for infrastructure. We have a number of An ongoing commitment NSW we’ve achieved a number of initiatives in place to achieve these to minimise impact on the successful outcomes in our task tasks. Last year: environment, includes: to provide integrated, transport solutions for roads and waterways. • More than $1 billion went to major • Initiatives to save energy, Our vision is to be the leader in the upgrades on highways such as conserve Australian heritage, management and delivery of safe, the Pacific and Princes, and other improve land and marine efficient, high quality services and work was carried out on road pollution, and reduce waste. infrastructure to the community infrastructure, such as Camden and businesses of NSW. All areas Valley Way and Richmond • Exceeding our sustainability of the organisation are focused on Road, to support housing and targets for recycling or reuse increasing efficiency through more employment in Western Sydney. of road work materials – 91 effective work practices. per cent of all materials used • As part of the Pinch Point A key element of our vision is to were recycled. Program, we completed a five- put the customer at the centre of year, $100 million program to I would like to acknowledge the everything we do. In December last improve peak hour travel times on work of all RMS staff across the year we launched our Customer Sydney’s busiest road corridors. State who continued to deliver Focus Program to make this a these successes during a period of reality. Last year more than 1490 • The Better Boating Program significant change. community meetings, focus groups, continued to provide grants to events, displays, workshops and improve recreational boating briefings for stakeholders were Yours sincerely infrastructure and two major held with feedback from these Sydney harbour commuter activities being fed into our decision wharves were upgraded. making processes. Peter Duncan | Chief Executive 2 Roads and Maritime Services Annual Report 2011–12 About this report This Annual Report records a range the community can track RMS’ management, community of RMS achievements from the performance and see details of consultation programs and other past financial year. Successes are project delivery. matters of public interest. noted along with areas for further attention. Importantly, this is an It also covers the internal management of RMS, with details of accountability tool, through which Overview financial arrangements, workforce RMS at a glance The formation of RMS RMS’ responsibilities Key dimensions RMS is a NSW statutory authority RMS’ primary responsibilities are to: established on 1 November 2011 Assets and funding under the Transport Legislation • Manage the road network and RMS manages a network Amendment Act 2011. It works to travel times. that includes: deliver customer focused services in • Provide capacity and a cost effective manner to achieve maintenance solutions for road • 18,031 km of RMS-managed transport outcomes. and maritime infrastructure. State roads, including 4323 km of national road network, for RMS is a multi-modal transport • Test and licence drivers and which the Australian Government agency within the broader transport vessel operators, and register and provides a funding contribution, cluster that has Transport for NSW inspect vehicles and vessels. and 147 km of privately-funded (TfNSW) at its centre. TfNSW toll roads. has responsibility for transport • Improve road and maritime safety. policy, planning and coordination • 2970 km of regional and local functions, and the oversight roads in the unincorporated area of infrastructure delivery and Values of NSW. asset management. • Customer focus – We place • 5190 bridges and major culverts, In this framework, RMS implements the customer at the centre of and 23 tunnels, 3867 traffic initiatives that improve the everything we do. signals and more than 12,000 movement of people by various other road traffic facilities, transport modes, including public • Collaboration – We value each systems and corridor assets. transport (bus and ferry), cycling other and create better outcomes and walking, as well as motor by working together. • 2137 km of coastline and vehicles. RMS also delivers initiatives 32,424 km2 of navigable to improve the movement of • Solutions – We deliver sustainable waterways comprising, goods through the freight network, and innovative solutions to NSW 5000 km2 enclosed waters, and including the implementation transport needs. 27,691 km 2 of coastal waters to of reliability, productivity and 12 nautical miles. • – We take responsibility safety initiatives. Integrity and communicate openly. • 49 commuter wharves. • Safety – We promise safety for • 3418 aids to navigation, including our people and our customers. 191 courtesy moorings, on NSW waterways. Overview 3 RMS delivers its services through a Licensing and registration Our customers, stakeholders range of facilities: and the community In 2011–12 in NSW, RMS provided: • 126 motor registries, seven RMS values its role in the • Registration and licensing Government Access Centres, community and undertakes services for around 4.98 million 29 maritime service centres, significant community and motor vehicle licence holders 34 agencies (including 29 online stakeholder consultation. Its and 480,000 boat drivers council agencies), and 44 itinerant customers and stakeholders include licence holders. sites which provide face-to-face motorists, boat owners, commuters, customer service across NSW. • Registration for 5.72 million motor pedestrians, private organisations, the construction industry, • Purpose-built facilities vehicles and 230,000 vessels. community groups, road transport including the RMS Crashlab at • Services for hire and drive, groups, business groups, local Huntingwood, the Document aquatic, mooring and commercial councils, and NSW and Australian Management Centre in Auburn boating licences. government agencies. and three contact centres