Mr. Andrea Milone Via Collina d’oro 56 CH-6926 Montagnola, Switzerland + 41 76 453 62 93 [email protected] www.andreamilone.ch Personal profile Date of birth: 31 March 1976 Nationality: Swiss Marital satus: Single Driving licence Car and motorbike Work experience as Receptionist and Guest Relation Since 2002 I am working as a Receptionist All-rounders and Guest Relation in the Hotel industry and Tourism in seasonal work. I worked with different reservation systems, among wich Fidelio Suite 8, Protel and Hogatex carrying out with the main tasks of the 3- and 4-star Hotel category as follows: Check-in / Check-out, Spa, Restaurant and room reservations Telephone operator, cashier service, invoice and correspondence in German, English, French, Italian Concierge, Guest Relation and claim management Support to the Reception trainees Employers 02.2017 - 06-2017 Hotel Sherlock Holmes, Meiringen, Switzerland, Receptionist 10.2016 - 01-2017 Supertramp Hostel, Peru, Receptionist All rounders 06.2016 - 09-2016 Hotel Cereda, Sementina, Switzerland, Receptionist 03.2016 - 03.2016 Maritim Hotel Kaiserhof, Usedom, Germany, Receptionist 12.2015 - 03.2016 Hotel Metropol, Saas-Fee, Switzerland, Receptionist 11.2014 - 06.2015 Hotel Alexander, Weggis, Switzerland, Receptionist 06.2014 - 09.2014 Südamerika Tours, Bolivia / Peru, Guest Relation 03.2013 - 10.2013 Ramada Hotel Arcadia, Locarno, Switzerland, Receptionist 12.2012 - 02.2013 Hotel Albatros, Zermatt, Switzerland, Receptionist 11.2007 - 02.2008 Hotel Europa, St. Moritz, Switerland, Receptionist 04.2007 - 10.2007 Hotel International au Lac, Lugano, Switzerland, Receptionist 12.2006 - 03.2007 Ecoturismo Pousada Santa Branca, Goiania, Brasil, Trainee in Ecotourism 03.2006 - 12.2006 Hotel de la Paix und Hotel La Peerla, Lugano-Agno (Wonderhotels), Rezeptionist 05.2005 -10.2005 Club Hotel Tirreno, Sardinia, Italy, Receptionist 12.2004 - 03.2005 Hotel Excelsior, Crans-Montana, Switzerland, Receptionist 04.2003 - 10.2004 Bravo Club Hotels, Alpitour, Calabria, Italy and Tunisia, Guest Relation 04.2002 - 10.2002 Lugano Tourism, employee Work experience in the social sector 06.2017 - 08.2017 Volunteer for social tourism and social work, Nuevo Rumbo, Lima, Peru 04.2011 - 10.2011 Trainee for social work, Institute San Nicolao, Roveredo, Switzerland 07.2010 - 03.2011 Trainee for social work Diamante Foundation, Lugano, Switzerland Work experience in the business sector 05.2008 - 06.2010 M.C.S S.A, Savosa-Lugano, Switzerland (Intermediary for food packaging) 09.1997 - 06.1998 Hawe Neos Dental AG, Bioggio, Switzerland, Marketing Assistant (dental sector) Lugano, 3. Oktober 2017 Education 06.2016 - 09.2016 Training in the Hotel Industry, Gastrosos, Bellinzona, Switzerland 05.2016 Continuing education in Sustainable development in Tourism, ISPI, Milan 02.2014 - 04.2014 Training as a Guest Relation, TUI Service AG, Altendorf, Switzerland, Certificate 11.2013 - 01.2014 Continuing education in sustainable development, Coopi Suisse & Fosit 09.2011 - 06.2012 Bachelor course in Social care (SUPSI-DSAS), Lugano, Certificate 10.2008 - 07.2009 Marketing and Sales-Assistent, Swiss Marketing Ticino, Giubiasco, Certificate 09.1999 - 04.2002 Tourism and Hotel Management School (SSAT), Bellinzona, Federal Diploma, 09.1998 - 03.1999 Tourism and Hotel Management School, Lugano, Diploma 09.1994 - 06.1998 Business School, Lugano, Switzerland. Commercial professional maturity Languages Italian Mother tongue Englisch Good, spoken and written, Cambridge First Certificate (B2), 28.05.2003 German Good, spoken and written, Zentrale Mittelstufenprüfung (B2), 28.05.2000 French Good, spoken and written, Certificat de langue française (B2), 15.04.1994 Spanish Basic knowledge spoken and written, 1 month course, Lugano, Switzerland 05.2014 Computer skills Good knowledge in Fidelio Suite 8, Window 7, Office 2010 (Word, Excel, Powerpoint) Basic knowledge in Protel and Hogatex (Hotel Reservation Systems) Personal interests Sport: Jogging, Hiking, Cycling Travel: Foreign peoples and cultures, sports trips / active holidays Culture: Cinema, Theater, music in general Hobbies: Writing, Reading, Research Lugano, 3. Oktober 2017 .