WELCOME TO OUR PRACTICE INFORMATION FOR PATIENTS SURGERY HOURS - EAST FINCHLEY HOW TO REGISTER: Monday - Friday 9.00am—1.00pm THE PRACTICE TEAM You will need to attend the surgery to Mon, Tues, Thurs, Fri 4.45-6.00pm complete the relevant forms. DOCTORS CONSULTING HOURS: DOCTORS: You will need to bring; proof of Our practice consists of two male and one address (from the past 2-3months) and your 9.00 - 10.00am and 4.45 - 6.00pm female doctor. NHS number (this can be found on your Dr Isaacson (Whilst you will be registered with a medical card), if you do not have a medical card you can get your NHS number from your Mornings - Monday, Thursday particular partner you may see the doctor previous GP. Evenings - Monday of your choice.) Once you complete the necessary forms you Dr Mulkis will need to book a health check with the Mornings - Wednesday, Friday Dr Robert Isaacson Healthcare Assistant (this is for all patients Evenings - Tuesday (MBBS DRCOG Registered London 1978) aged 16 and over.) Dr Knock Dr Howard Mulkis ATTENDING THE SURGERY: Mornings - Tuesday (MBBS DRCOG Registered London 1982) If you need assistance when entering the Evenings - Friday Dr Victoria Knock surgery please call prior your appointment or This practice does not have an (MBChB MRCGP Registered London 1978) ring the bell, a member of staff will be able to appointment system. help. Please DO NOT blame the receptionist if NURSES: you have a long wait. Our practice nurses Sian Gilbert & Helen SURGERY HOURS - MUSWELL HILL PLEASE BE A PATIENT PATIENT Shuck-Keane is available by appointment only. Monday – Friday 9.00am - 1.00pm THANK YOU Mon, Tues, Thurs, Fri 5.00 - 6.30pm ADMIN & RECEPTION STAFF: HOME VISITS AND EMERGENCIES: Our Practice Manager Mrs Kathleen Barry is DOCTORS CONSULTING HOURS: Should a home visit be necessary please responsible for the smooth running of the By Appointment Only try to telephone the surgery before 10.00am. practice. Dr Isaacson Be ready to give your name, address, tele- She is available to discuss any problems or Mornings - Tuesday, Wednesday, Friday phone number and a brief description of suggestions which might help to improve our Evenings - Tuesday, Friday what is wrong. service to you. Dr Mulkis For an Emergency appointment please Muswell Hill - Practice Staff Mornings - Monday, Tuesday, Thursday call the surgery at 9am (we are not a walk in Abbey Haynes (Assistant Manager) Evenings - Monday, Friday surgery and will not be able to offer you an Lesley Packer (Administrator) Dr Knock emergency appointment if you walk in at Nuala Hearne (Healthcare Assistant) Mornings - Monday, Weds, Thursday, Friday 9am) Una Anderson, Michelle Atkinson and Evenings - Monday, Tuesday For urgent advice and treatment when the Patricia Gibson are here to help you. (Thursday evenings vary.) practice is closed please call BarnDoc on 0300 033 3777. East Finchley - Practice Staff Extended hours appointments are on Finchley Memorial Hospital Walk-In- Maxine Norman (Branch Manager), Margaret Monday evenings from 6.30-7.30pm. Centre is open seven days a week from Morris, Gemma Dawson and Ryan Barry- Telephone consultations are between 8.00am - 10.00pm. Gillon 12:30pm - 1:00pm NHS Direct offer free expert health infor- REPEAT PRESCRIPTIONS: mation and advice 24 hours a day. Patients on long-term treatment will have WELCOME TO Please call 0845 4647 or medication on repeat visit www.nhsdirect.nhs.uk Requests can be made by ticking which For deaf people or those hard of hearing items you require and handing the slip into OUR please call 0845 606 4647. the surgery. Please allow 48 hours (two working days) PRACTICE PATIENT CONFIEDNTIALITY AND DATA for the prescriptions to be processed before PROTECTION: collecting at the surgery or the chemist of your choice. By post (please supply a We respect your right to privacy and keep all stamped, addressed envelope). DR ISAACSON, DR your health information confidential and WE DO NOT TAKE PRESCRIPTION secure in accordance with the REQUESTS OVER THE TELEPHONE. MULKIS & DR Data Protection Act 1998. We recommend that you have a medication It is important that the NHS keeps accurate review at least once a year by the doctor. KNOCK and up-to-date records about your health Please do not ask the doctor for a repeat and treatment so those treating you can give prescription during a consultation. you the best possible care. CHANGING ADDRESS: Please let us know if you move address. 192 Colney Hatch Lane Please note that medical records are subject If you move outside the practice catchment area you will need to register with a new Muswell Hill to inspection by NHS Barnet for the purpose practice. of financial audit, record validation and COMPLAINTS PROCEDURE: London research. The practice operates a complaints Should you wish your records to be excluded N10 1ET procedure as part of the NHS system for from such inspection or use please speak dealing with complaints. with a member of staff. Tel: 020 8883 5555 Our system meets national criteria. You have a right to know what information Our aim is to give you the highest possible Fax: 020 8365 3938 we hold about you. standard of service. Our practice manager If you would like access to your medical will deal swiftly with any problems that may & records please speak to our occur. 91 High Road Practice Manager, Kathleen Barry, at the ZERO TOLERANCE: Muswell Hill practice. We strongly support the NHS policy on zero East Finchley NHS Barnet are responsible for ensuring tolerance. Anyone attending the surgery who you get all the services you need. abuses the GP’s, staff or other patients London For details please call 020 8952 2381 or verbally or physically will risk removal from write to them at: the practice list. N2 8AG NHS Barnet RESPECT: Tel: 020 8883 5877 Westgate House We respect patients of all ethnicity's/ Edgware Community Hospital religions and understand every patient has Fax: 020 8883 5543 Burnt Oak Broadway, Edgware HA8 0AD different needs..