C M Y K HSBC InvestDirect Plus PMS ??? PMS ??? PMS ??? PMS ??? Sharedealing and Investment Non-printing Terms and Conditions Colours Non-print 1 Non-print 2 These terms are effective for all InvestDirect JOB LOCATION: PRINERGY 3 Plus customers on and from 13 January 2018. HSB-MCP49730.indd 1 28/12/2017 10:08 2 Part F – Ending the Service 47 Contents Page Section 1 – How you end the Service 47 Introduction 3 Section 2 – How we end the Service 48 Glossary 4 Section 3 – Set-off (using money in one account to meet a debt on another account) 50 Part A – Introducing the Service 8 Section 4 – Dormancy 51 Section 1 – Protecting yourself 8 General Information 52 Section 2 – Contacting you 8 Annex A: Important information about Investment dealing 54 Part B – Your Investment Account 9 Annex B: Important information about using our website 55 Section 1 – Key features of Investment dealing 9 Annex C: Best Execution Disclosure Statement 56 Section 2 – Dealing in Investments 11 Annex D: Our Conflicts of interest policy in relation to our Investment services 58 Section 3 – Settling orders 13 Need to contact us? 59 Section 4 – Best Execution 15 Section 5 – Operating your Investment Account 16 Section 6 – Corporate Actions 19 Section 7 – Tax and reporting of income 21 Introduction Part C – Your Cash Account 23 This document sets out the general terms and conditions which govern the HSBC InvestDirect Plus Service (the Service) we provide to you. It may be supplemented by other documents including: Section 1 – Key features of your Cash Accounts 23 • the Key Features Document and the Rates and Fees Page; Section 2 – Making payments from your Cash Account 23 • our Online Banking Terms and Conditions; Section 3 – Domestic payments 27 • a Trading Reserve Facility Letter; and Section 4 – International payments 28 • documents confirming any other additional items and conditions we introduce in accordance Section 5 – Receiving money into your Cash Account 29 with the change provisions set out elsewhere in this document. Part D – Borrowing from us 30 If an additional term or condition contradicts a term or condition in this document, the additional Section 1 – Key features of borrowing 30 term or condition will prevail. Section 2 – Pre-arranged Trading Reserve 30 Together, all of the above documents make up the terms and conditions which set out the Section 3 – Unarranged Trading Reserve 32 contractual relationship under which we provide the Service to you (the Terms). Section 4 – Financial difficulties 32 Part E – General 33 Q and A format Section 1 – What happens if things go wrong 33 To help you better understand this document, we have set it out in a “Question and Answer” Section 2 – Balance information and statements 35 format. We hope this helps you find the relevant sections of the document you might be looking for. Where relevant, we cross-refer to specific sections and rows of sections in this document. However, Section 3 – Joint accounts 36 please note that only the answers (and not the questions) form part of the Terms for legal purposes. Section 4 – Charges for accessing the Service 37 Section 5 – Changes to the Service 37 Glossary Section 6 – Your general responsibilities 39 Some of the words and phrases we use in this document have very specific meanings. In order to Section 7 – Limits of liability 40 make these meanings clear we have set them out in a Glossary at the start of this document. Section 8 – Collecting, processing and sharing Customer Information 41 Section 9 – Accessing your information 43 Eligibility criteria Section 10 – Credit referencing and fraud prevention 43 To be eligible to access the Service you (and, in the case of joint account holders, both account Section 11 – Website and email personalisation 44 holders) must: Section 12 – Further information and marketing 44 • be a resident of the UK; Section 13 – Market Data and Research 45 • hold an active and personal HSBC current account*; and Section 14 – Transfers 46 • be at least 18 years of age; and • provide us with any Personal Data and information that we may reasonably require in order to provide the Service. *Excludes the HSBC Basic Bank Account However, even if you satisfy these criteria, we do not have to accept your application. If you cease to satisfy these criteria and, in particular, if you move and become resident outside the UK, we may end the Service or place restrictions on your use of the Service. HSB-MCP49730.indd 2 28/12/2017 10:08 3 Part F – Ending the Service 47 Contents Page Section 1 – How you end the Service 47 Introduction 3 Section 2 – How we end the Service 48 Glossary 4 Section 3 – Set-off (using money in one account to meet a debt on another account) 50 Part A – Introducing the Service 8 Section 4 – Dormancy 51 Section 1 – Protecting yourself 8 General Information 52 Section 2 – Contacting you 8 Annex A: Important information about Investment dealing 54 Part B – Your Investment Account 9 Annex B: Important information about using our website 55 Section 1 – Key features of Investment dealing 9 Annex C: Best Execution Disclosure Statement 56 Section 2 – Dealing in Investments 11 Annex D: Our Conflicts of interest policy in relation to our Investment services 58 Section 3 – Settling orders 13 Need to contact us? 59 Section 4 – Best Execution 15 Section 5 – Operating your Investment Account 16 Section 6 – Corporate Actions 19 Section 7 – Tax and reporting of income 21 Introduction Part C – Your Cash Account 23 This document sets out the general terms and conditions which govern the HSBC InvestDirect Plus Service (the Service) we provide to you. It may be supplemented by other documents including: Section 1 – Key features of your Cash Accounts 23 • the Key Features Document and the Rates and Fees Page; Section 2 – Making payments from your Cash Account 23 • our Online Banking Terms and Conditions; Section 3 – Domestic payments 27 • a Trading Reserve Facility Letter; and Section 4 – International payments 28 • documents confirming any other additional items and conditions we introduce in accordance Section 5 – Receiving money into your Cash Account 29 with the change provisions set out elsewhere in this document. Part D – Borrowing from us 30 If an additional term or condition contradicts a term or condition in this document, the additional Section 1 – Key features of borrowing 30 term or condition will prevail. Section 2 – Pre-arranged Trading Reserve 30 Together, all of the above documents make up the terms and conditions which set out the Section 3 – Unarranged Trading Reserve 32 contractual relationship under which we provide the Service to you (the Terms). Section 4 – Financial difficulties 32 Part E – General 33 Q and A format Section 1 – What happens if things go wrong 33 To help you better understand this document, we have set it out in a “Question and Answer” Section 2 – Balance information and statements 35 format. We hope this helps you find the relevant sections of the document you might be looking for. Where relevant, we cross-refer to specific sections and rows of sections in this document. However, Section 3 – Joint accounts 36 please note that only the answers (and not the questions) form part of the Terms for legal purposes. Section 4 – Charges for accessing the Service 37 Section 5 – Changes to the Service 37 Glossary Section 6 – Your general responsibilities 39 Some of the words and phrases we use in this document have very specific meanings. In order to Section 7 – Limits of liability 40 make these meanings clear we have set them out in a Glossary at the start of this document. Section 8 – Collecting, processing and sharing Customer Information 41 Section 9 – Accessing your information 43 Eligibility criteria Section 10 – Credit referencing and fraud prevention 43 To be eligible to access the Service you (and, in the case of joint account holders, both account Section 11 – Website and email personalisation 44 holders) must: Section 12 – Further information and marketing 44 • be a resident of the UK; Section 13 – Market Data and Research 45 • hold an active and personal HSBC current account*; and Section 14 – Transfers 46 • be at least 18 years of age; and • provide us with any Personal Data and information that we may reasonably require in order to provide the Service. *Excludes the HSBC Basic Bank Account However, even if you satisfy these criteria, we do not have to accept your application. If you cease to satisfy these criteria and, in particular, if you move and become resident outside the UK, we may end the Service or place restrictions on your use of the Service. HSB-MCP49730.indd 3 28/12/2017 10:08 4 Service restrictions Credit Interest Rate means the rate of interest, if any, you will earn on money deposited into your Please also note that you must not use the Service for: Cash Account; • business purposes; or CTC means Consolidated Tax Certificate; • dealing in Investments on behalf of others. Customer Identification Number means the ten digit unique number to enable you to access the Service through Personal Internal Banking or by calling us; How we will treat you Customer Information means your Personal Data, confidential information, and/or Tax Information or We will treat you as a retail client. Retail clients have the highest level of protection under the FCA that of a Connected Person; Rules. If you are acting as agent for someone else, we will treat you alone as our client for the Debit Interest Rate means the rate of debit interest we require you to pay for using a Trading Reserve purposes of FCA Rules and you will be liable, as well as that person, for any transactions entered into as set out on the Rates and Fees Page if payable; when accessing the Service in that manner.