SATPAQ USER REFERENCE GUIDE Copyright © 2021 Higher Ground, LLC V1.9 07-20-2021 Contents Getting Started ................................................................................................................................................. 1 The Basics .................................................................................................................................................... 1 Opening SpaceLinq the First Time ................................................................................................................ 1 To Send Your First Message ........................................................................................................................ 2 Registering Your SatPaq .............................................................................................................................. 2 SpaceLinq ........................................................................................................................................................ 2 Advanced Mode ............................................................................................................................................ 3 Charging and the Battery Icon ...................................................................................................................... 3 Information ................................................................................................................................................ 4 Send First Message ...................................................................................................................................... 4 Attach SatPaq video ..................................................................................................................................... 4 Send via Pointing Screen video .................................................................................................................... 4 Tips ............................................................................................................................................................... 4 Reference Guide ........................................................................................................................................... 4 Compose and Send a Message .......................................................................................................... 4 For Best Transmission Results ......................................................................................................................... 5 Equipment Care ............................................................................................................................................ 6 SOS ........................................................................................................................................................ 6 Send / Retrieve and Check Messages .............................................................................................................. 7 What Your Message Looks Like in Your Recipient’s Texting Program .......................................................... 8 Options Pop-up Menu .............................................................................................................................. 9 Settings .................................................................................................................................................. 10 My Location… ......................................................................................................................................... 10 Manage SatPaq Account/Settings… ........................................................................................................ 11 Manage Profile... .................................................................................................................................. 11 Manage Signature… ............................................................................................................................ 12 Manage Sharing… ............................................................................................................................... 13 In-app Purchase... ............................................................................................................................... 14 My Account... ....................................................................................................................................... 14 SatPaq Information .................................................................................................................................. 15 Select SatPaq ...................................................................................................................................... 15 Communication Options… ....................................................................................................................... 16 SatPaq Detached Mode ....................................................................................................................... 16 Advanced Mode… ................................................................................................................................... 17 Customer Support ................................................................................................................................... 17 Licenses .................................................................................................................................................. 18 About SpaceLinq ..................................................................................................................................... 18 Ask Dr. Dex ........................................................................................................................................... 18 Weather Report ........................................................................................................................................ 19 Tracking .................................................................................................................................................... 19 SatView .................................................................................................................................................... 20 Share ...................................................................................................................................................... 21 APPENDICES ................................................................................................................................................ 22 FCC Compliance ............................................................................................................................................ 22 Actions to Perform in SpaceLinq .................................................................................................................... 23 Enter text .................................................................................................................................................... 23 Long press a message bubble .................................................................................................................... 23 Delete a Conversation / Block a Contact ..................................................................................................... 24 Change Password – ONLY from website .................................................................................................... 24 Icons Used in SpaceLinq ................................................................................................................................ 25 Screen Shots in SpaceLinq ............................................................................................................................ 26 Send / Retrieve (Pointing) Screens ................................................................................................................. 27 View of SatPaq – Front & Back ...................................................................................................................... 28 Troubleshooting .............................................................................................................................................. 28 Troubleshooting Topics ............................................................................................................................... 28 Can’t send a message ............................................................................................................................. 29 Satellite icon in aiming circle, but bars are all gray .................................................................................. 29 Satellite icon in aiming circle but the message “No Satellite Signal” is displayed ..................................... 29 A friend sent me a message but it’s not received in SpaceLinq ............................................................... 30 Tried to send or receive a message but got an error stating I had no message credits ............................ 30 SatPaq falls off phone ............................................................................................................................. 30 Blue light remains lit on the SatPaq ......................................................................................................... 30 Can’t access any of the Manage SatPaq Account/Settings screens ........................................................ 30 Satellite