TOP PEOPLE IN E-COMMERCE 2017 Powered by JUST INSIDE PER RETAIL $47MONTH WEEKLY + + GET FULL ACCESS to Inside Retail premium content across all your digital devices when you subscribe to the WEEKLY magazine PLUS also receive: + Quarterly Feature Magazine + Annual Australian Retail Outlook + Discounts to Academy Events SUBSCRIBE NOW insideretail.com.au Contents 4 Editor’s note Foreword Internet Retailing’s Top 50 People 6 in E-Commerce is published by Octomedia Pty Ltd Our judges 8 HEAD OFFICE Level 3, 51-57 Pitt St, Sydney NSW 10 State of the industry 2000 PO Box R217, Royal Exchange NSW 1225 Top 50 profiles Tel: +61 2 9901 1800 12 Fax: +61 2 9901 1833 2017 Rising stars EDITOR 32 Heather McIlvaine [email protected] GRAPHIC DESIGN Rozelle Carlos Standout performers [email protected] ADVERTISING ACCOUNT MANAGER Chris Samios [email protected] DIRECTOR OF COMMERCIAL AND INNOVATION Jane Gary Jodie Amir Engler 1415 Cay 1618Elphick 19Fox [email protected] CEO Oliver Ranck [email protected] www.internetretailing.com.au Faye Luke Kate @internetretail 22Ilhan 24 Jecks 28 Morris www.facebook.com/Internetretailing.au https://www.linkedin.com/company-be- ta/367672/ Internet Retailing | InternetRetailing.com.au 3 EDITOR’S NOTE letter from the editor Heather McIlvaine EDITOR, INTERNET RETAILING oo often we attribute the no stone went unturned in the of the industry’s maturity that so growth of online retail to search for people doing great many people have made repeat T external factors, such as work. In order to stand out, appearances on our list. the ubiquity of mobile devices, candidates had to demonstrate or the burgeoning convenience one or more of the following We have listed people alphabet- culture, without considering the characteristics: best practice, ically by surname, rather than role individuals play in driving knowledge sharing, influencer use a numbered ranking system, the industry forward. profile, innovation, leadership as we have done in previous and broader impact. years. A handful of positions are That’s why our annual report on shared as joint entries, where the the Top 50 People in E-Com- These metrics show our un- judges determined significant merce is such a pleasure to derstanding of what makes contribution within the same produce. It provides an op- someone a Top 50 talent. In our organisation. portunity to shine a light on view, it isn’t simply their ability the executives, managers and to boost an organisation’s online On behalf of all the judges, I take entrepreneurs working behind- sales. While that may be part pleasure in congratulating this the-scenes in the digital space. of it, more importantly it is their year’s Top 50 People in E-Com- commitment to driving forward merce and the Rising Stars. It would be easy to keep adding the industry as a whole. talented people to an ever-grow- ing list, but our task as judges is Several people were deemed by to winnow. We began by setting the judges this year to be stand- some criteria: individuals had to out performers. Their stories and be an e-commerce professional insights are featured in detailed at an Australian e-commerce profiles throughout this publica- business or marketplace. Ven- tion. dors and service providers were HeatherEDITOR, INTERNET RETAILING excluded. The report also introduces icons to show who has been named to As well as the judges, Internet the Top 50 for the first time, and Retailing’s own readers sub- who has made the jump from a mitted nominations, ensuring Rising Star. It is perhaps a sign 4 Internet Retailing | InternetRetailing.com.au ALL-IN-ONE ECOMMERCE, POINT OF SALE & INVENTORY NETO IS THE COMPLETE DIGITAL COMMERCE PLATFORM CONGRATS TO THE TOP 50 PEOPLE IN E-COMMERCE FOR 2017! Learn how to get there with Neto Sell everywhere, manage everything. CALL 1300 730 300 www.neto.com.au Internet Retailing | InternetRetailing.com.au 5 FOREWORD foreword s the Australian e-commerce market reach- es greater levels of maturity, online retailers A are continually searching for their compet- itive edge with new ways to grow. Digital technol- ogy continues to transform the way we live, learn and work - most of us now literally have a world of information, products and services at our finger- tips. This increased connectivity and, with it, our elevat- ed expectations around convenience, value and choice has driven more consumers to shop online. Today, we have a thriving e-commerce industry that is triggering opportunity and innovation for Australian businesses of all sizes. But we wouldn’t have such a successful com- munity if it wasn’t for the leaders in our industry. The 2017 Top 50 People in E-Commerce report acknowledges these leaders - people who are pioneering new technology, managing new and unforeseen expectations, and the relentless de- mands from a hungry and tireless consumer market. The creativity, innovation and acumen of these business people has set the standard for all aspi- rational e-commerce providers, to succeed in our competitive, rapidly evolving digital world, and they are to be celebrated for their efforts. Ben Franzi GM, ECOMMERCE AND INTERNATIONAL AUSTRALIA POST 6 Internet Retailing | InternetRetailing.com.au JUDGE’SOUR JUDGES BIO JUDGES’ PROFILES Heather McIlvaine Editor, Internet Retailing Heather McIlvaine is the editor of Internet Retailing and a contributing journalist to Inside Retail Weekly. Before this, she was a freelance journalist covering such topics as business, technology, culture and politics for international publications. She started in technology and business reporting as the English editor of a B2B publication in Munich. From the US, she enjoys observing Australian retail practices and norms from the perspective of an outsider. Heath Barlow Market lead, Australasia Emarsys Heath Barlow is responsible for driving revenue growth and new sales for B2C software company Emarsys. He has had more than 11 years’ experience in business development, working with global brands across the retail, e-commerce, travel, publishing, automotive, finance and telecommunication sectors. He has experience in customer lifecycle market- ing, customer intelligence, multichannel marketing, marketing automation, and e-com- merce marketing strategies. He has worked for Emarsys in the UK and the Middle East. Larry Diamond Co-founder, ZipMoney Larry Diamond co-founded ZipMoney in 2013 following 12 years in retail, IT, corporate finance and investment banking at Pacific Brands, Macquarie Capital and Deutsche Bank. The product suite offered by ZipMoney, including its latest product ZipPay, represents Australia’s next-generation payments software for both in-store and online. Corinne Franks GM, NORA Corinne Franks is responsible for the day-to-day management of the National Online Retailers Association, bringing together member services, partnership opportunities and events. She is an experienced association leader, having been GM of AIMIA (the Digital Industry Association of Australia) as well as GM of conferences and events for Hannover Fairs Australia. Ben Franzi GM, eCommerce and International, Australia Post & StarTrack Ben Franzi is an expert in the e-commerce market with a detailed understanding of global industry trends and growth areas. At Australia Post, he leads a team of eCommerce and International specialists to help businesses grow and compete online both domestically and internationally by tapping into digital marketplaces, building integrated platforms and using analytical insights to their advantage. 8 Internet Retailing | InternetRetailing.com.au OUR JUDGES Mark Freidin Founder, Internet Retailing Mark Freidin is a professional consultant in digital transformation, e-commerce, ERP and business systems integration. He has a background in retail and online strategy, financial and accounting, IT, and supply-chain logistics. Before becoming a consultant he was COO at the Catch of the Day group of companies. Freidin is also the founder of Australia’s first online retail news and media source, Internet Retailing. Nathan Huppatz Co-founder, Costumes.com.au, ReadyToShip Nathan Huppatz helps runs Costumes.com.au and ReadyToShip.com.au, and is a business adviser for Retail Global, Chunky Media and Reboot Retail. A non-executive director of NORA, he wrote the Australian version of Making Money on eBay for Dum- mies. In 2015 and 2016, Huppatz was listed in Internet Retailing’s Top 50 People in E-Commerce, and last year won the Individual Excellence Award at the Retail Global Internet Conference. Graham Jackson CEO, Fluent Retail Graham Jackson has had more than 23 years’ experience in sales, retail and technolo- gy. He is CEO of Fluent Retail, which offers omnichannel options for retailers, including automation and in-store tooling. He was previously senior VP of e-commerce software firm SAP Hypbris in China. Before that he was the MD for shopping network Bazaar- voice, and launched two IT businesses in Australia as well as helping set up two others. Jo Krause Digital specialist, Six Degrees Executive Jo Krause is a digital specialist for Six Degrees Executive, a recruiting company where she is responsible for digital recruitment in the retail, education, FMCG, services and consumer sectors. She has recruited for such roles as head of digital customer experi- ence, senior digital marketing manager, and online marketing and e-commerce manag- ers. Previously she worked for automotive and services organisations. Ryan Murtagh Founder/CEO, Neto E-Commerce Solutions Ryan Murtagh is the founder and CEO of Neto E-Commerce Solutions, an Australian digital commerce platform. He is an online retail specialist with more than 15 years’ experience developing and running online retail websites and businesses. He launched his first online store in 2001, and has developed knowledge in the areas of e-commerce software, accounting and ERP software, logistics and online marketing. Andy Powell Director, Agile Commerce Consulting A thought leader in omnichannel and online retail, Andy Powell runs his own consulting firm, Agile Commerce Consulting, drawing on 29 years’ experience in retail.