The Big Book of EMS Use Cases Finance & Administration Customer Operations Celonis Execution Management System Supply & Distribution Products & Services Strategic Initiatives Table of Contents Introduction ............................................................................. 1 CHAPTER 1 CHAPTER 2 Finance & Administration Customer Operations Page 2 Page 8 Accounts Payable ..............................................................3 Lead Management ............................................................9 Record-to-Report ..............................................................4 Customer Onboarding ....................................................10 Accounts Receivable ........................................................5 Order Management (Customer Service) ..................11 Hire-to-Retire ......................................................................6 Opportunity Management ............................................. 12 ITSM .........................................................................................7 Customer Service .............................................................. 13 CHAPTER 3 CHAPTER 4 Supply & Distribution Products & Services Page 14 Page 19 Sourcing & Procurement ................................................15 Shop Floor / MES ................................................................20 Warehouse Operations ...................................................16 Plant Maintenance ............................................................ 21 Inventory Management .................................................. 17 Quality Management .......................................................22 Replenishment / Drop Shipment .................................18 Product Lifecycle Management ...................................23 CHAPTER 5 Strategic Initiatives Page 24 System Migration ..............................................................25 Operational Excellence ...................................................26 Mergers & Acquisitions ...................................................27 Audit .......................................................................................28 Conclusion ........................................................................... 29 Introduction Introduction At Celonis, we’re in the business of business breakthroughs. Finance & Administration We believe in helping every company break free from the Two very different processes, in two very different departments. Customer Operations constraints of the rigid and fragmented systems that run their core What do they have in common? They both run on a web of transac- business processes, so they can maximize their capacity to execute. tional systems like ERPs that make it difficult to close these gaps and Supply & Distribution increase these KPIs. For different companies — and for different departments across Products & Services every company — “execution” means very different things. And the Luckily, the Celonis Execution Management System can help you do Strategic Initiatives gaps that need to be closed are just as varied. just that. Conclusion Take the Accounts Payable process. A key measure of execution In this book, you’ll find more than 70 examples of ways the Celonis capacity here is the touchless invoice rate, which contributes to clerk EMS can help you increase execution capacity, in over 20 use productivity: the fewer invoices clerks need to touch, the more they cases, spanning 5 business areas. can focus on the ones that truly need manual processing. By using intelligent automation to fix discrepancies in invoices’ master data, You might ask: “Are these Process Mining use cases?” Yes, they are, so that fewer of them need to be reviewed by a human, best-in- since Process Mining is at the core of the EMS Platform. But, as you’ll class AP departments are climbing north of 85% touchless invoices. see in all of these use cases, the EMS goes much further, turning process intelligence into real business outcomes through AI, automa- Now, if we look at Order Management, one way we gauge execution tion, and other cutting-edge capabilities. capacity is on-time, in-full delivery, or OTIF. A common gap here is long-running credit checks that block orders and delay processing We hope you’ll see the power of this new class of technology and — often for top customers with a history of good credit and paying share in our vision that process improvement is not the end game — on time. But a real-time intelligence engine can predict which orders it’s the first step to maximizing execution across your entire company. are likely to be delayed due to credit checks, and automatically unblock those orders for customers in great standing. This is one Let’s go! strategy used in industry-leading Supply Chains to keep OTIF high. The Big Book of Use Cases: 1 Celonis Execution Management System Finance & Administration Introduction Finance & Administration Accounts Payable Record-to-Report Accounts Receivable Hire-to-Retire ITSM Customer Operations Supply & Distribution Products & Services Strategic Initiatives Conclusion Finance & Administration Leaders in Finance & Administration play an increasingly stra- Whether you’re looking to improve budgeting and forecasting, tegic role in companies today. They must carry the weight of their better understand and track your cash flow, minimize resolution decisions knowing they can cause potential consequences that cost in your IT Helpdesk, reduce employee turnover, or find new greatly impact profits, cash flow, and even the financial wellbeing ways to automate cumbersome, manual steps, Celonis can help of the company. It’s time to offload some of that pressure. These you measure your performance, identify and visualize the existing leaders recognize the best way to manage the financial and shared execution gaps, and recommend the best course of action. Now, services activities of a company is to have optimal transparency, you can remove the constraints in your F&A systems, freeing up your accuracy, and efficiency across every function. execution capacity and enabling your team and your company to execute to their full potential. The Big Book of Use Cases: 2 Celonis Execution Management System Accounts Payable Process Involved: Accounts Payable is the backbone of finance operations, and processing invoices productively and paying Account Payable at exactly the right time can have a huge impact on working capital and operating margins. But execution Department involved: Account Payable gaps in invoice processing hamper performance. Celonis helps you optimize DPO, save cash, and increase productivity during invoice processing. Introduction How Celonis helps Working Capital Save Money Increase Productivity Finance & Administration (Outcome) Accounts Payable Execution Capacity Cash Discount Realization Paid on Time Rate Touchless Invoice Rate Record-to-Report (KPI) Rate Accounts Receivable Invoices are received late Missing documents for Hire-to-Retire Execution Gap Incorrect invoice fields from the supplier. processing ITSM Customer Operations Paper invoices are more likely A goods receipt (GR) is not Incorrect or missing fields Sample Root Cause Supply & Distribution to be late than paperless completed on time when the like currency, VAT, address, or invoices. goods are received. due date can occur because Products & Services of master data issues and manual errors on the Strategic Initiatives vendor’s side. Conclusion If an invoice is received late, Identify invoices with a Identify discrepancies in Action automatically notify the missing GR and automat- invoice fields by comparing supplier that the invoice may ically trigger the request the PO, historical data, and be paid late, and optionally for the GR to be posted. the invoice for standard fields alert the sourcing manager if Upon receipt, automatically like currency/VAT. Automati- the issue is systemic. remove the payment block to cally update the fields based enable payment processing on the PO and historical data. in time to capture cash discounts. Chart Industries leveraged Celonis to realize more than $6M in material purchase price savings through vendor price book compliance and recapture $200K in annual missed cash discounts improvements. Learn More The Big Book of Use Cases: 3 Celonis Execution Management System Record-to-Report Process Involved: Record-to-Report forms provide necessary insights on the strategic, operational, and financial facets Record-To-Report of a company’s performance. But execution gaps occur in the complex processes and industry-specific Departments involved: Finance, Accounting regulations. Celonis helps you close faster by automating manual tasks and proactively helping employees avoid errors. Introduction How Celonis helps Analyst Productivity Improve Data Timeliness Increase Automation Finance & Administration (Outcome) Accounts Payable Execution Capacity Time to Regulatory Close Data Feed On-Time Rate Straight-Through Processing Record-to-Report (KPI) Accounts Receivable Edits checks are processed Data feeds are received after Recurring adjustments to Hire-to-Retire Execution Gap manually. their deadlines. intercompany data ITSM Customer Operations Analysts manually process Local product processors Internal data reporting Sample Root Cause spreadsheets by first down- (data suppliers) do not standards differ from external Supply & Distribution loading large reports as CSV adhere to the agreed upon data reporting standards. files, then copy-pasting