Directory of Services BUTLER SERVICE Our Butlers will take care of you. Please accord the Butler with the pleasure of attending to your needs. In a nutshell, you can enjoy any of the following Butler Services: • Packing and unpacking of luggage • Doctor appointments • Personal errands within the resort (advance notice required) • Baby-sitting appointments • Luggage assistance • Complimentary shoe shine/mending • Airline arrangements • General information • Provision of transformers, adaptors, and mobile phone chargers • Feeding bottle sterilization To call the Butler, press the hot button on your phone. Back to MAIN PAGE Special Packages Turn your holiday into an extra special one with one of our Add-on Services. Romantic Rendezvous Package $120nett If you want to impress that special someone, this is the package for you. Includes: • Soft lights, sweet music, and a rose petal bath with scented candles for a sensual evening. • A dozen long-stemmed roses. • Premium sparkling wine and home-made chocolates. • Candlelight dinner for two in a private location, with serenaders and a private server, including a romantic set-up. (Rate does not include the cost of food. We offer a romantic dinner menu at $45 per person) Please arrange a day in advance. Personal Assistant Package $50nett Make your stay more comfortable and worry-free. For baby-sitting, running errands, sightseeing, shopping, or assisting the elderly, a full-time personal assistant can make all the difference. Rate is per assistant, for 12 hours. Back to MAIN PAGE Cook with Chef Package $50nett Learn how to cook a Plantation Bay specialty dish. (Please arrange a day in advance. Between 10AM- 5PM only.) Inclusions: • Cook your favorite dish at Fiji terrace. P500 for each additional dish. • Toque and apron as a keepsake. VIP Express Package $50nett Comfort. Convenience. Discretion. Inclusions: • A private chauffeur-driven car to and from the hotel (directly to your room without passing the lobby). • Check-in and check-out in the privacy of your room. • Upgraded room amenities. Feel even more glamorous in a luxury Jaguar XJ and BMW 520D. Add US$ 50. Advance notice for these Special Packages is requested. Please call your Butler for arrangements and more details. Back to MAIN PAGE HOTEL SERVICES Air Conditioning All guestrooms and suites are equipped with individual air-conditioning units with thermostat control. The thermostats are pre-set at 24ºC. To suit your personal taste, select a temperature between 22ºC and 27ºC. Selecting a lower setting than 22ºC will adversely affect cooling performance and dehumidification. Airline Information International and domestic flights should be reconfirmed at least 72 hours prior to scheduled departure. Otherwise, the airline may automatically cancel your flight. Please be advised that some airlines, especially those catering International flights do not have a 24-hour local hotline. For reservations and reconfirmation of flights, please press the Butler’s hot button on your phone. Airport Transportation Trips to and from the airport are available either by private hired car or on our complimentary scheduled shuttle. The airport is about 40 minutes away under usual traffic conditions. Please contact our Guest Services Officer for reservations. Back to MAIN PAGE Baby Cots Free of charge. Please call Housekeeping. Baby Sitting Services Advance notice of 24 hours is requested. Please advise your Butler. Baggage Storage Please contact Bell Service for assistance. Banquet and Meeting Facilities Conference and banquet packages can be arranged through our Sales Office, open from 8 AM to 5 PM. Medium-sized meeting rooms are available with audio/ visual equipment. Dial 7280. Business Center Service For copiers, CD burning and secretarial services, please call Front Desk. Butler Service Available from 7am to 12 midnight. Please check the Butler Services section for more information. Car-For- Hire Accredited chauffeur-driven cars are available. Please call 1092. Back to MAIN PAGE Cashier Foreign exchange and check-out arrangements. Personal checks are not honored. Press the Front Desk hot button on your phone. Children’s Play Area At Savannah Park. Call 1406 for details. Children’s Center Check out the children’s center (across the Nile Hall). Open daily, 8 AM - 10 PM. Provides a variety of art and educational materials for children ages 4-12 years old. Various cartoon films available. Check-out Check-out time is 12 noon. Late check-outs are normally billed at 50% of the daily rate. Please call Front Desk for an extension of stay. Subject to room availability. Credit Cards We accept the following credit cards: American Express, Diners Club International, Visa, Mastercard, JCB and BPI Express. Doctor Medical assistance and an outside doctor’s visit may be arranged through our Duty Manager. For an appointment with our in-house physician, please ask your butler. Many of our staff are registered nurses Back to MAIN PAGE who can assist with minor discomforts. If you have a pre-existing medical condition that requires constant attention, please advise the Duty Manager during registration. Do Not Disturb Inserting your key card in the slot beside your door turns on the orange “Do Not Disturb” light outside your room. Our staff will not enter to clean your room while the “Do Not Disturb” light is on. In some rooms where there is no “Do Not Disturb” light fixture, please hang the Do Not Disturb sign outside your door. Drinking Water The tap water is not potable. Complimentary bottled water is provided daily. Duty Manager Should you require any assistance, a Duty Manager is on call 24 hours a day, and may be paged through the operator. Dial 0. Emergency In cases of emergency, call the operator at once. Provide the necessary information on the nature of the emergency so that appropriate steps can be taken promptly. Dial 911. Back to MAIN PAGE Electric Circuits All guestrooms and suites have 220 volt/60 cycles outlets. 110 voltage outlets are found inside the bathrooms ( shavers only, please) and bedroom under the writing desk and beside the standing lamp. Adaptors and transformers are available through your Butler. Feeding Bottle Sterilization Free of charge. Please call your Butler. Flowers Our in-house florist creates beautiful floral arrangements for any occasion. Advance notice of 24 hours is requested. Dial 6. Foreign Exchange The resort is authorized by the Central Bank of the Philippines to handle foreign exchange transactions. We accept major currencies at fair and reasonable exchange rates. You may convert foreign currency at the Front Desk. Golf We offer a hassle-free Golf Package for our guests. Please contact local 1406. Details in the sports & recreation section. Hair dryers All bathrooms are equipped with hair dyer conveniently Back to MAIN PAGE located inside the closet. Please call Housekeeping if you need assistance with your hair dryer or electric pot. Housekeeping Call for extra pillows, bed sheets, dental kits, or other room and toiletry supplies, free of charge. Press the hot button on your phone, or dial 6. Internet (Wired and Wireless) If you have a laptop, you may go online in your room or you may visit the Business Center. For wired internet access in your room, please call Butler for a patch cable. Configure your computer to Dynamic Host IP (DHCP) by following these steps: 1. Click on the Start Menu. 2. Go to Control Panel and click on Network and Dial-up Connections. 3. Right click on the Local Network Connection / Wireless LAN Card and go to Properties. 4. Go to Internet Protocol (TCP/IP) Properties and make sure that your computer is set to “Obtain IP Address Automatically” and “Obtain DNS Server Address Automatically”. 5. To check if you’re connected, please visit a website like http://www.plantationbay.com. Back to MAIN PAGE To connect, a wireless network labeled “Plantation Bay WIFI” should appear. If you cannot find it, please click on “Refresh Network List”. Plantation Bay’s wireless network should appear soon after. To check if you’re connected, please visit a website like http://www.plantationbay.com. Laundry and Dry Cleaning Our Laundry Department is open daily from 6 AM to 10 PM. Please call Housekeeping to launder or iron your clothes for a nominal fee. A Laundry Price List is available inside your room’s dresser closet. If you wish to iron your clothes, the hotel can provide an iron and ironing board for free for an hour. Please call Laundry via 4683. Long Distance Calls Your phone is equipped with domestic and international direct dialing access. Please refer to the Telephone Guide section in this directory. Lost and Found All lost and found articles are endorsed to the Housekeeping Department for proper safekeeping until the rightful owners claim these items. Housekeeping will hold on to non-valuable items for 1 month. Unclaimed valuables will be held for 3 months. Press Back to MAIN PAGE the Housekeeping hot button on your phone, or dial 6. Lost Luggage In the event of lost or delayed airline luggage, please press the Guest Service hot button on your phone, or dial 4 or 7. Make Up Room Inserting your key card in the slot beside your door turns on the orange “Do Not Disturb” light outside your room. Please remove the key card when leaving your room so that Housekeeping can clean it. Massages, Face and Body Treatments Available at Mogambo Springs - The Spa at Plantation Bay. Open daily, 10 am – 11 pm. Dial 1068. Mattress, extra futon Call Housekeeping for extra futons. Medical Service Our clinic is open from 6am to 12 midnight. For an appointment to see the house nurse, please inform your Butler. There is a hospital less than 15 minutes away. Messages May be relayed or retrieved through the Information Desk at the lobby.