NOC Chefs de Mission Manual April 2016 Published in April 2016, the Chefs de Mission Manual offers a detailed overview of the services available to National Olympic Committees (NOCs) during the Rio 2016 Olympic Games, as well as Games-time operations. The information provided was correct at the time of publication; however, please note that some details may change between this date and the Games. NOCs are advised to check the Rio Exchange on a regular basis for the most up-to-date information. This document was originally produced in English, but is also available in French, Portuguese and Spanish. In case of doubt, NOCs should refer to the English source text. CONTENTS 1 Introduction .................................................................................................13 1.1 Key dates ............................................................................................. 14 1.2 NOC Relations contact details .........................................................15 2 Entry into Brazil .......................................................................................... 19 2.1 Pre-Valid Card holders ...................................................................... 19 2.2 Individuals not in possession of a Pre-Valid Card ....................... 19 3 Delegation Registration Process.............................................................. 21 3.1 Pre-Valid Card production and distribution ................................. 21 3.2 Sport entries process ........................................................................ 21 3.2.1 Online entries ................................................................................22 3.2.2 Late Athlete Replacement .........................................................22 3.3 Delegation Registration Meeting ...................................................23 3.4 First 24 hours after the Delegation Registration Meeting ........25 3.4.1 Inspection & Inventory .............................................................26 3.4.2 NOC Assistants .............................................................................26 3.4.3 Arrivals and Departures desk ...................................................26 3.4.4 Vehicle and Vehicle Access and Parking Permit collection .........................................................................................26 3.4.5 Flag bearer nomination form ...................................................27 3.4.6 Uniform inspection ....................................................................27 3.5 Olympic Village pre-opening access ..............................................27 3.6 Accreditation validation and Games-time operations...............27 3.6.1 Pre-Valid Card validation ...........................................................27 3.6.2 Accreditation centres ..................................................................28 3.6.3 Lost, damaged or stolen accreditation cards ......................28 4 Arrivals ......................................................................................................... 31 4.1 Arrivals and Departures System ..................................................... 31 4.2 Baggage tags ...................................................................................... 31 4.3 Entry/exit card ................................................................................... 31 4.4 Brazilian customs and baggage allowances ................................32 4.5 Firearms, laser pistols and ammunition ......................................33 4.6 Arrivals at Tom Jobim International Airport ................................ 35 4.6.1 Arrivals services ........................................................................... 35 4.6.2 NOC access to baggage claim areas.......................................36 4.6.3 Airport parking .............................................................................. 37 4.6.4 Transport ........................................................................................ 37 4.6.5 Charter and private flights ........................................................ 37 4.7 Arrivals at other ports of entry ......................................................37 4.8 Mishandled baggage (lost, delayed or damaged) .......................38 4.9 Airport transfers ...............................................................................39 5 Accommodation and services ..................................................................42 5.1 Olympic Village introduction and overview ................................42 5.1.1 Olympic Village address .............................................................42 5.1.2 Key dates .........................................................................................42 5.1.3 Access and zones ..........................................................................42 5.1.4 Pre-opening access and services ............................................ 44 5.1.5 Welcome Centre ...........................................................................45 5.1.6 Guest passes ................................................................................. 46 5.1.7 Administrative passes .................................................................47 5.1.8 NOC residential spaces .............................................................. 48 5.1.9 NOC operational spaces ..............................................................51 5.1.10 Technology services .....................................................................54 5.1.11 NOC Services Centre .................................................................. 61 5.1.12 NOC Assistants allocation .........................................................63 5.1.13 Chefs de Mission meetings ...................................................... 66 5.2 Olympic Village resident services ................................................. 66 5.2.1 Laundry, housekeeping and maintenance .......................... 68 5.2.2 Ice ..................................................................................................... 69 5.2.3 Entertainment ...............................................................................70 5.2.4 Recreation .......................................................................................70 5.2.5 Multi-faith centre ..........................................................................71 5.3 Olympic Village sport services ........................................................ 71 5.3.1 Sport Information Centre ...........................................................71 5.3.2 Sport Viewing Room ..................................................................72 5.3.3 Olympic Video Player ..................................................................72 5.4 Olympic Village food and beverage ...............................................73 5.4.1 Dining privileges ...........................................................................73 5.4.2 Meal vouchers ...............................................................................73 5.4.3 Main Dining Hall ...........................................................................73 5.4.4 Alternative dining options ......................................................... 75 5.4.5 Bookable catering services ........................................................76 5.5 Olympic Village transport ................................................................76 5.5.1 Transport desks .............................................................................76 5.5.2 Parking .............................................................................................77 5.5.3 Athlete Transport Mall................................................................77 5.5.4 Internal Village Transport System ..........................................78 5.6 Olympic Village medical services ...................................................78 5.7 Village Plaza .......................................................................................79 5.7.1 Guest pass office ......................................................................... 80 5.7.2 Media Centre ................................................................................. 81 5.7.3 Protocol services ........................................................................... 81 5.8 Olympic Village policies and services ............................................82 5.8.1 Emergency services, security and law enforcement ........82 5.8.2 Place of mourning ........................................................................82 5.8.3 Olympic Village newspaper ......................................................82 5.8.4 Display of national flags and other materials .....................82 5.8.5 Non-cooking policy ......................................................................83 5.8.6 Golf carts and bicycles ...............................................................83 5.8.7 Non-smoking and alcohol policy .............................................83 5.8.8 Returning athlete policy.............................................................83 5.8.9 Sustainability ................................................................................ 84 5.8.10 Pest control ................................................................................... 84 5.9 Additional Team Officials’ accommodation ................................ 84 5.9.1 Olympic Village ............................................................................ 84 5.9.2 Barra