Cisco Hosted Collaboration Solution from AT&T Voice User Guide For End Users V1.3 – February, 2018 Disclaimer The contents of the document may be revised by AT&T at any time without notice. Please consult the Service Guide for details of the service and features available with the product. This document is provided as a reference document only and is not intended to modify the agreement between the parties. In the event of a conflict between this document and the Customer agreement (including the Service Guide), the Customer agreement takes priority. © 2018 AT&T Intellectual Property © 2018 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, and all other marks contained herein are trademarks or service marks of AT&T Intellectual Property and/or AT&T affiliated companies. © 2018 AT&T Intellectual Property Published by: AT&T Intellectual Property Product: Cisco Hosted Collaboration Solution from AT&T Title: User's Guide Product version: V8.2.1 Publication date: February, 2018 Reference number: <UCS><UCV><UG><0218> Document Revision number: 1.3 March 9, 2018 © 2018 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page ii Welcome Welcome to Cisco Hosted Collaboration Solution from AT&T (CHCS), a powerful and flexible telephone system that helps you save time and makes your workday easier. This is an Internet Protocol (IP) telephone system that provides you with capabilities you probably haven’t thought of asking for. For example, with the Extension Mobility feature, you can log onto any IP telephone in your system that has Extension Mobility enabled, including phones at different locations, and that phone acts like your own phone, including displaying your interface and allowing you to access your Speed Dials list and voice mailbox. Also, people receiving your calls see your office phone number on their caller ID screens, not the number of the phone you are actually using. This User Guide provides you with step-by-step instructions on using CHCS features and also refers you to other resources for additional information or help. This User Guide is focused on setting up and using the CHCS system. It does not repeat most of the information available in the Cisco user guide specific to your telephone. If you need more information, consult your Cisco user guide or ask your System Administrator. If you cannot locate your Cisco user guide, visit the Cisco website and search by model number. Additionally, an online Self-Care portal is provided that allows you to customize many of the features of your telephone. You can make these changes yourself, without the help of the System Administrator. See the “Self-Care Portal Guide” for more information. March 9, 2018 © 2018 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page iii Table of contents 1. Levels of service ................................................................................................................... 1 2. Your telephone .................................................................................................................... 3 Adjusting your viewing angle .......................................................................................................5 Handset ........................................................................................................................................5 Message Waiting light ..............................................................................................................6 Speakerphone ..............................................................................................................................6 Microphones ................................................................................................................................7 Headset ........................................................................................................................................7 Display ..........................................................................................................................................7 Caller ID (CLID) and Caller Name ID (CNID) ..............................................................................7 Line indicator ...........................................................................................................................7 Menu buttons and soft keys ........................................................................................................9 Menu buttons ..........................................................................................................................9 Soft keys ................................................................................................................................ 10 Programmable buttons ............................................................................................................. 11 Navigation wheel, Select button, and Scrolling button ............................................................ 12 Navigation wheel .................................................................................................................. 12 Scrolling button ..................................................................................................................... 12 Display button ........................................................................................................................... 13 Help button ............................................................................................................................... 13 3. Setting up your telephone .................................................................................................. 15 Your phone at idle ..................................................................................................................... 16 Personalizing your ringtone ...................................................................................................... 16 Changing your ringtone ........................................................................................................ 17 Changing the ringtone on another line ................................................................................. 18 Changing the brightness of your telephone’s display............................................................... 19 March 9, 2018 © 2018 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property. Page v Changing the background image of your telephone’s display ................................................. 19 Volume Control bar ................................................................................................................... 20 Adjusting the ringtone volume ............................................................................................. 20 Adjusting the handset volume .............................................................................................. 20 Adjusting the speakerphone volume .................................................................................... 20 Adjusting the headset volume .............................................................................................. 21 Installing your headset .............................................................................................................. 21 Audio preferences for your headset ..................................................................................... 21 4. Making and answering calls ................................................................................................ 23 Handset, headset, and speakerphone ...................................................................................... 23 Handset ................................................................................................................................. 23 Speaker button ..................................................................................................................... 24 Headset button ..................................................................................................................... 24 Mute.......................................................................................................................................... 25 Hold ........................................................................................................................................... 25 Making and ending calls ........................................................................................................... 26 Methods of placing a call ...................................................................................................... 26 Making a call within your organization ................................................................................. 26 Ending a call .......................................................................................................................... 26 Making a call to an outside line ............................................................................................ 27 911 (emergency) calls ........................................................................................................... 27 Answering calls ......................................................................................................................... 27 Answering a call on your primary line .................................................................................