9 DEPARTMENT STORE 01 2 YEARBOOK EDITED BY Rebekah Killigrew & Jessica Bacon FOREWORD BY Minnie Moll, Jarrold 9 DEPARTMENT STORE 01 from the editor... 2 YEARBOOK Welcome to the 2019 edition of the Department EDITOR Store Yearbook. It’s no secret that the past year Rebekah Killigrew has been incredibly challenging for the retail rebekah.killigrew@mediaone .co.uk industry, with reports revealing that the high street faced it’s toughest trading climate since the EDITOR recession a decade ago. We watched as major Jessica Bacon department stores were forced to close many of their branches, and strategic restructures and [email protected]­­­ acquisitions were hot topics. PRODUCTION It was a year full of drama, from falling footfalls and record redundancies, to temperamental weather affecting sales and experimental retail Louise Stupples attempting to lift them. Difficult decisions were at the forefront of most [email protected] industry news, however there were some triumphant shifts, such as an influx of pop-up partnerships and an increase in clicks-to-bricks (online ACCOUNT MANAGER retailers branching out into physical stores). And when major player Jo Ollerenshaw House of Fraser fell into administration, Sports Direct’s Mike Ashley swooped in and saved the department store with a £90 million deal. [email protected] With the Sports Direct CEO already having significant shares invested in CREDIT CONTROL Debenhams (and recent talks of further investment), could the retail tycoon be a modern-day hero of the industry? Carole Todd As a result of this year’s events, I am delving deeper into the sector in [email protected] our Industry Insights with our contributors providing knowledgeable and invaluable commentary to all aspects of department stores, including ADMINISTRATION design,in-store experience and brands. The main focus is how the Danielle Fincham industry can move forward in the current climate, with discussions [email protected] around the increasing digital demands and the need for innovative customer experiences. COMMERCIAL DIRECTOR This year’s edition also sees the introduction of a Photo Casebook which features some stunning department stores, from international Audrey Stamp establishments in China and Italy to national treasures right here in the [email protected] UK. Take a moment to appreciate these magnificent stores, and draw inspiration for the year ahead. PUBLISHER & CEO Robert J. Nisbet I hope you enjoy the updates. [email protected] Rebekah Killigrew Editor Department Store Yearbook 1 Accent Park Bakewell Road Peterborough PE2 6XS Department Store Yearbook is published by Media One Communications Ltd. © 2019 All rights Tel: +44 (0) 1733 385300 reserved. Reproduction in whole or in part, without written permission, is strictly prohibited. This book contains data sleepers and anyone using the contact information to compile a directory, fax: +44 (0) 1733 233794 database or sell advertising will be prosecuted for copyright theft. Views and opinions by www.mediaone.co.uk­­­ contributors may not represent those of the publisher. All paid for entries are strictly subject Front cover image: Virgile + Partners redesign of Harvey Nichols Knightsbridge, photography by Ed Reeve to the terms and conditions of the publisher. | DEPARTMENT STORE YEARBOOK | 2019 | 5 contents 9 DIRECTORY INDEX 64 IN-STORE EXPERIENCE 12 CONTRIBUTORS Holly Andrews outlines solutions to combat store closures 15 FOREWORD By Minnie Moll, CEO, Jarrold 66 ETHICAL FASHION Flora Davidson discusses brand 16 PHOTO CASEBOOK responsibility and transparency A gallery of inspiring department stores from across the globe 68 RETAIL DESIGN Simon Mitchell and Torquil 44 A YEAR IN THE NEWS McIntosh delve into the depth Our industry news round-up of design detail for the past year 72 COSMETICS 54 EXPERIENCE & Jay Rampuria explains why COMMUNITY in-store cosmetic sales prevail David Dalziel discusses engaging with consumers 74 REVOLUTIONISING 56 RETAIL WAYFINDING A LUXURY STORE Alison Richings shares their Carlos Virgile shares the wayfinding strategy for Harrods objectives behind the redesign of Harvey Nichols 58 GLOBAL DEPARTMENT STORE 78 RETAIL Nathan Watts looks at designing INTELLIGENCE the future of department stores Diane Wehrle looks at surviving the current climate 62 250 YEARS OF JARROLD Minnie Moll reveals the 82 EVENTS secrets of success behind a family-owned store 85 INDUSTRY PROFILES | DEPARTMENT STORE YEARBOOK | 2019 | 7 directory index l Associations ..................................................... 98 Management Information Systems ....................... 128 Packaging .................................................................... 130 l Babywear & Nursery .................................. 99 Promotions & Marketing ........................................ 130 Babywear & Nursery ................................................. 99 Quality Assurance Provider .................................. 130 Babywear Accessories .............................................. 99 Retail & Display Lighting ......................................... 130 Bathing & Changing ................................................. 100 Retail Management .................................................. 130 Feeding & Caring ...................................................... 100 Safety & Security ...................................................... 130 Infant Clothing .......................................................... 100 Seasonal Displays ..................................................... 131 Nursery Furniture ................................................... 100 Shop Fittings & Installation .................................... 131 Pushchair Prams & Accessories ............................ 102 Themed Decorations .............................................. 132 Uniforms & Workwear .......................................... 132 l Childrenswear ............................................... 103 Visual Merchandising ............................................... 132 Children’s Accessories ........................................... 103 Children’s Footwear ............................................... 103 l Cosmetics Toiletries & Grooming ... 133 Childrenswear .......................................................... 103 Aftershave & Perfume ............................................. 133 Schoolwear ................................................................ 103 Beauty Instruments ................................................. 133 Cosmetics .................................................................. 133 l Clothing & Fashion .................................... 104 Cosmetics, Toiletries & Grooming ..................... 133 Clothing & Fashion .................................................. 104 Hair Extensions ........................................................ 134 Ethical Fashion & Accessories ............................... 106 Hair Styling & Accessories ..................................... 134 Eyewear ...................................................................... 106 Skincare ...................................................................... 135 Fashion Houses ........................................................ 108 Spa Products ............................................................. 138 Footwear ................................................................... 108 Toiletries .................................................................... 138 Men’s Accessories ................................................... 111 Vitamins & Supplements ......................................... 138 Menswear .................................................................. 112 Well-Being ................................................................. 138 Women’s Accessories & Handbags ..................... 112 Women’s Lingerie & Swimwear ........................... 115 l Crafts & Haberdashery ........................... 139 Womenswear ........................................................... 115 Art & Painting ........................................................... 139 Card Making & Papercraft ..................................... 139 l Corporate & Retail Operations ......... 118 Children’s Craft & Design ...................................... 139 Automation ............................................................... 119 Craft Kits ................................................................... 139 Baskets & Trolleys ................................................... 119 Crafts & Haberdashery ........................................... 139 Brand Creativity & Visuals ..................................... 119 Ribbons & Trimmings ............................................. 139 Carrier Bags .............................................................. 119 Commercial Flooring .............................................. 119 l DIY & Garden ................................................ 140 Contact Centre Solutions/Services ..................... 119 Automotive Parts ..................................................... 140 Corporate & Retail Operations ........................... 119 BBQs & Accessories ............................................... 140 Corporate Packaging ............................................... 123 DIY .............................................................................. 140 Display & Point Of Sale .......................................... 123 DIY & Garden ..........................................................