THE UNITED REPUBLIC OF TANZANIA Energy and Water Utilities Reguratory Authority (EWURA) 4th Floor, LAPF House Makole Road P.O. Box 2857, Dodoma, Tanzania Tel: +255-26 2329002-3; Fax: +255-26 2329005 E-mail: [email protected] Website: http.//www.ewura.go.tz THE UNITED REPUBLIC OF TANZANIA WATER UTILITIES PERFORMANCE REVIEW REPORT FOR FY 2017/18 DISTRICT AND TOWNSHIP WATER UTILITIES December 2018 i TABLE OF CONTENTS CHAIRMAN’S STATEMENT ................................................................................................... vi FOREWORD.............................................................................................................................. vii ABBREVIATIONS AND ACRONYMS ................................................................................. viii MEASUREMENT UNITS AND SYMBOLS ......................................................................... viii DEFINITIONS OF KEY PERFORMANCE INDICATORS ................................................. ix EXECUTIVE SUMMARY .......................................................................................................... x INTRODUCTION ....................................................................................................................... x 1.0 INTRODUCTION .......................................................................................................... 1 2.0 PERFORMANCE ANALYSIS ...................................................................................... 2 2.1 Water Sources ..................................................................................................................... 2 2.2 Water Production and Measurement Methodologies ......................................................... 3 2.2.1 Water Production ................................................................................................................ 3 2.2.2 Water Production Measurement Methodologies ................................................................ 5 2.3 Water Demand ................................................................................................................... 6 2.4 Water Treatment Facilities and Quality Monitoring ........................................................... 8 2.4.1 Water Treatment Facilities.................................................................................................. 8 2.4.2 Water Quality Monitoring .................................................................................................. 8 2.5 Sanitation Services ............................................................................................................11 2.6 Water Service Coverage ...................................................................................................11 2.6.1 Population Living in the Area with Water Supply Network .............................................11 2.6.2 Population directly served with water ............................................................................. 13 2.7 Metering Ratio .................................................................................................................. 19 2.8 Staff per 1000 Connections .............................................................................................. 22 2.9 Non-Revenue Water ........................................................................................................ 24 2.9.1 NRW as a Percentage of Water Production (%) ............................................................... 24 2.10 Water Sales and Revenue Collection ................................................................................ 29 2.10.1 Water Sales ...................................................................................................................... 29 2.10.2 Revenue Collection ......................................................................................................... 30 2.11 Operation and Maintenance Expenses (O&M) ................................................................ 33 Water Utilities Performance Review Report for FY 2017/2018 • District and Township Water Utilities ii 2.12 Institutional Status of DT WSSAs .................................................................................... 35 2.12.1 DT WSSAs’ Board of Directors ....................................................................................... 35 2.12.2 DT WSSAs’ Management and Staff ................................................................................. 35 3.0 IMPLEMENTATION OF REGULATORY OBLIGATIONS .................................. 37 3.1 Tariff Reviews and Implementation of Tariff Conditions ................................................ 37 3.2 Reporting Obligations ...................................................................................................... 38 3.2.1 Technical Reports ............................................................................................................. 38 3.2.2 Financial Reports .............................................................................................................. 38 3.2.3 MajIs Reports ................................................................................................................... 40 3.3 Implementation of Recommendations of FY 2016/17 Report ......................................... 41 4.0 PERFORMANCE RANKING .................................................................................... 42 4.1 Key Performance Indicators ............................................................................................. 42 4.2 Procedure for Ranking ..................................................................................................... 42 4.3 Results of Performance Ranking ...................................................................................... 44 5.0 MAJOR OBSERVATIONS AND RECOMMENDATIONS ..................................... 47 APPENDICES ............................................................................................................................ 50 APPENDIX 1: WATER UTILITIES PROFILES ......................................................................... 51 APPENDIX 2: KEY PERFOMANCE DATA AND INDICATORS (2015/16 to 2017/18) ....... 135 APPENDIX 3: DT WSSA’s BOARD OF DIRECTORS STATUS............................................. 156 APPENDIX 4: COMPLIANCE WITH REGULATORY OBLIGATIONS ................................ 162 APPENDIX 5: LIST AND EXPLANATION FOR DT WSSAs THAT DID NOT SUBMIT ......... REPORTS ......................................................................................................... 194 APPENDIX 6: WATER QUALITY ANALYTICAL RESULTS ................................................ 196 Water Utilities Performance Review Report for FY 2017/2018 • District and Township Water Utilities iii LIST OF FIGURES Figure 1: Water Abstraction from Various Sources ......................................................................... 2 Figure 2: Total Water Abstaraction ............................................................................................... 3 Figure 3: Total Water Production .................................................................................................... 3 Figure 4: Annual Water Demand .................................................................................................... 7 Figure 5: Ratio of Water Production to Water Demand .................................................................. 8 Figure 6 (a): Water quality compliance status as tested by DTWSSAs .......................................... 9 Figure 6(b): Water quality compliance status as tested by DT WSSAs ........................................ 10 Figure 7(a): Water Quality Percentage Compliance Reported by EWURA ................................. 10 Figure 7(b): Water Quality Percentage Compliance Reported by EWURA ..................................11 Figure 8: Population Living in the Area with Water Supply Network .......................................... 12 Figure 9: Population Directly Served with Water ......................................................................... 13 Figure 10: Comparison of proportions of Population living in the Area with Water Network and Population Served with Water ................................................................................... 14 Figure 11: Overall Average Hours of Service ............................................................................... 15 Figure 12: Comparison of Average Hours of Services in 2017/18 ............................................... 18 Figure 13: Average Metering Ratio ............................................................................................... 19 Figure 14: Comparison of Metering Ratio in FY 2017/18 ............................................................ 21 Figure 15: Average Staff per 1000 Connections ........................................................................... 22 Figure 16: Comparison of Staff per 1000 Water Connections in FY 2017/18 .............................. 23 Figure 17: Average Non-Revenue Water ...................................................................................... 24 Figure 18: Comparison of Non-Revenue Water (%) in FY 2017/18 ............................................ 26 Figure 19: NRW in volume of water loss per connection per day ................................................ 27 Figure 20: Comparison of NRW (m3/connection/day) in FY 2017/18 ......................................... 28 Figure 21: Water Sales