ST GEORGE’S MEDICAL PRACTICE - CONTENTS Introduction 2 Appointment Times 3 Clinic Days & Opening Hours 4 Repeat Prescriptions 5 Home Visits 5 Emergencies 5 Enquiries 5 New Patient Health Screen 5 Child Health Clinic 6 Antenatal Clinic 6 Anticoagulant Clinic 6 Minor Surgery 6 Family Planning Services 7 Health For Life 7 Smoking Cessation Clinic 7 Vasectomy Clinic 7 Holiday Vaccinations 7 Flu and Pneumonia Vaccination 7 Practice Charter 8 Your Responsibilities To Us 9 Complaints Procedure 9 Roundhouse Self Treatment Of Common Illnesses & Accidents 10 Medical Centre Useful Telephone Numbers & Local Pharmacy Numbers 12 Tel: 01226 720207 Local Bus Services 13 Mapplewell Patients Comments & Suggestions 13 Health Centre Location Map & Notes 14 Tel: 01226 720207 Advertisement 15 1 WELCOME TO ST GEORGE’S MEDICAL PRACTICE This booklet contains useful information about your doctors and their staff. It also provides the surgery hours, services we provide for you and other useful telephone numbers. Please make yourself familiar with the information and keep this booklet in a safe place for further use. The Partners: Dr N Balac MB ChB (Sheffield) 1987 (Male) MRCGP 1991 Computer M.Med.Sc (Birmingham) 1998 The Practice is General Medical Council Registration 1987 computerised and all information is governed by Dr M F Alvarez Escurra LMS (Barcelona) 1984 the Data Protection Act. (Male) MRCGP 2011 Post Grad Cert in Primary Care Education 2012 General Medical Council Registration 1987 Dr W Farhan MBBS (2009) (Female) MRCGP (2006) DFSRH (2010) Summary of Facilities DOHNS (2001) Access for wheelchairs YES MRCS (2006) Access without steps YES Toilet for wheelchair users YES Practice Staff: Practice Manager Full-time Please Note: Our Practice has a regular Nurse Practitioner Full-time influx of Medical Students, Practice Nurse (1) Full-time Post Graduate Junior Phlebotomist Part-time Doctors & Registrars. Practice Administrator Full-time Patients have the right to decline the presence of Admin Clerk/Receptionist Part-time a medical student during Practice Secretary Part-time usual consultations. Senior Receptionist Full-time Receptionists (5) Part-time Primary Health Care Team: NHS England, South Yorkshire and Bassettlaw Area Team Attached Staff - Employed by Primary Care Trust Oak House, Moorhead Way, Bramley, District Nurses, Health Visitors, School Nurses, Midwives, Rotherham, S66 1YY Telephone: 01709 302000 Physiotherapist, Chiropodist, Community Psychiatric Nurse, Email: [email protected] Macmillan Nurse Service. 2 Consultations By Appointment Our receptionists will be happy to help you make an appointment. If you cannot attend an appointment, please let us know, another patient could have urgent need of this appointment. One appointment must be made for each person attending. It is desirable for children under the age of 14 years to be accompanied by an adult, whenever possible, preferably a parent. Appointment Length The doctors currently see patients at a mixture of 10 minute intervals, which is a standard consultation time in many practices. How to Register as a Many appointments currently run over, which results in patients New Patient waiting. Sometimes this is inevitable and based on clinical need, Please ask at reception but other factors include: for a new patient registration pack. Once • Requests for routine repeat prescriptions during consultation this is complete and time. a GP has authorised • Patients asking for accompanying relatives to be seen at the registration, your same time without having made an appointment. records will be • Patients with extensive ‘lists’ of problems which cannot requested from your possibly all be dealt with in a single appointment. previous GP. You can see a GP as soon as your registration has Please Try & Make The Best Use Of The Doctors Time been authorised should • Please use the repeat prescription system. you need to. • Remember, one appointment for one patient only. • If you have several problems, please make a further appointment. Roundhouse Access Medical Centre The current arrangement for access is a mixture of 24 hour appointments, which allows patients to book for any urgent Tel: 01226 720207 appointments on the day. The practice also offers appointments up to 2 weeks in advance Mapplewell for patients who wish to book this way. Health Centre Tel: 01226 720207 You can also book appointments online - please ask at reception for details on how to register for this service. 3 Patients Not Seen Within Three Years Patients aged 16-75 who request a consultation and who have not seen a clinician within a period of three years prior to the date of request will receive a health check as deemed appropriate by the clinician in the course of the consultation. Patients aged 75+ Patients aged 75 years and over who request a consultation, and have not been seen by a clinician in the proceeding twelve months, will receive a health check as deemed appropriate by the clinician in the course of the consultation. This consultation will take place in the home of the patient if, in the opinion of the clinician, it would be inappropriate as a result of the patient’s medical condition for them to attend the practice premises. Roundhouse Surgery - Opening Hours: Day Surgery Opening Times Roundhouse Medical Centre Langsett Court, (off Wakefield Rd), Monday 8.00am - 6.30pm New Lodge, Tuesday 7.00am - 6.30pm Barnsley S71 1RY Tel: 01226 720207 Wednesday 7.00am - 6.30pm Fax: 01226 720297 Thursday 7.00am - 6.30pm Friday 8.00am - 6.30pm Mapplewell Surgery - Opening Hours: Day Surgery Opening Times Opening Times Monday 8.30am - 12.30pm 3.00pm - 6.00pm Mapplewell Health Centre Tuesday 8.30am - 12.30pm 3.00pm - 6.00pm 276 Darton Lane, Mapplewell, Wednesday 8.30am - 12.30pm Closed Barnsley S75 6AJ Thursday 8.30am - 12.30pm 3.00pm - 6.00pm Tel: 01226 720207 Friday 8.30am - 12.30pm Closed Fax: 01226 720297 4 Repeat Prescriptions If repeat medication has been authorised by a doctor, you will be issued with a computer copy of your repeat medication, this is attached to your prescription and is known as a ‘B side’. When you require repeat medication, please tick the box of the items you require and post it in the prescription box (Roundhouse or Prescription Line: Mapplewell) at the surgery reception, your prescription and new 01226 720200 copy can be collected after two working days. Alternatively, you Between 10am & 12 noon may post your computer request slip with a stamped addressed envelope and it will be returned. Patients can also order their prescriptions online When collecting prescriptions from Mapplewell, please note - to do this please ask at opening times and remember when ordering to state which reception for information surgery you will collect from. on how to register for this service. When collecting prescriptions from the Roundhouse Medical Centre, please collect between 8.00am and 6.30pm. Please give us 48 hours notice to get your Home Visits prescription ready for Home visits are for people who are housebound or very ill. collection. Please try to attend Surgery whenever possible. If a home visit is necessary, please make every effort to request the visit before Please do not request 11am, explaining the symptoms to the receptionist will help us to routine repeat plan our calls. If you feel an home visit is not really necessary, but prescriptions during would like advice, a doctor will speak to you by arrangement. appointments with the Doctor, as this keeps Should you require a visit when the surgery is closed, please other patients waiting telephone the surgery and an answering machine message will longer. give you instructions. You will be visited by one of the partners or a local colleague of the Doctors Deputising Service. Enquiries Out of Hours Service Any other enquiries will Out Of Hours Services are now provided by NHS 111 - Should you be passed to the doctors require a Doctor when the practice is closed, please ring NHS 111. after their morning surgery. You will then New Patients Health Screening be asked to telephone It can take several weeks to obtain your medical records from the practice after 3pm your previous doctor. Therefore, you will be asked to complete a the same day for a medical questionnaire and be offered a health screen examination response. with a Practice Nurse or Health Care Assistant. Please make sure you attend the initial appointment, this will give your doctor some background information should you become ill. 5 Child Health Clinic Child health clinics are held for immunisations and developmental assessments. The doctor, nurse and health visitor are in attendance for routine screening of Infants and to give the parents advice. If your child is unwell, please make a normal surgery appointment. This is to minimise the risk of cross infections for other infants. Antenatal Clinic Antenatal clinics are held weekly with a midwife. We have a shared care system with local consultant obstetricians. Anticoagulant Clinic This is a nurse led clinic that we offer to patients on long term Warfarin therapy. This has the benefit of providing a local service for patients monitored by ourselves. Minor Surgery Minor surgery procedures including the treatment of warts are carried out in the practice. Please ask one of the doctors if you think minor surgery is appropriate for you. Roundhouse Medical Centre Tel: 01226 720207 Mapplewell Health Centre Tel: 01226 720207 6 Other Services: Family Planning Services We offer a comprehensive range of contraceptive services including the morning after pill, contraceptive injections, implants, IUD (coil) fitting and referral for vasectomy sterilisation as appropriate. Health For Life Health checks are available to everyone and these include advice on diet, lifestyle, stopping smoking, sensible alcohol intake and blood pressure checks. Please make an appointment with the practice nurse. Smoking The practice now has an in-house Smoking Cessation Clinic.