SWACAA SWAZILAND CIVIL AVIATION AUTHORITY THE OFFICIAL SWACAA MAGAZINE VOL: 9 - AUGUST 2016 AIRPORT STAKEHOLDERS EMERGENCY RESPONSE EXERCISE AT KMIII THE 36TH SADC SUMMIT – WE ARE READY FOR IT! FLYING THE AFRICAN YOUTH AT ROUTES AFRICA ISO CERTIFICATES GETTING CLOSER THE OFFICIAL SWACAA MAGAZINE VOL. 9 - AUGUST 2016 ContentsCONTENTS EDITOR’S CORNER 5 AIRPORT STAKEHOLDERS EMERGENCY RESPONSE EXERCISE AT KMIII 6 THE 36TH SADC SUMMIT – WE ARE READY FOR IT! 8 FLYING THE AFRICAN YOUTH AT ROUTES AFRICA 9 DURBAN WELCOMES THE TOURISM INDABA ONCE AGAIN 11 CUSTOMER SERVICE – NOT A LUXURY IN OUR AIRPORTS 12 STANDARD BANK OPENS PRIVATE BANKING SERVICE LOUNGE AT KM III 14 SWAZILAND AND SOUTH AFRICAN CIVIL AVIATION AUTHORITY IN PARTNERSHIP FOR SAFETY 15 TAKING KMIII TO THE BUSHFIRE FESTIVAL AUDIENCE 16 HOLIDAY IN MAURITIUS: COURTESY OF A SWACAA/UNISWA PARTNERSHIP 18 PICTURE GALLERY 20-23 EFFECTIVE MANAGEMENT- A PRIORITY AT SWACAA 25 OUR PEOPLE BEING BORN 26 ISO CERTIFICATES GETTING CLOSER 27 THE IN AND OUT OF KING MSWATI III INTERNATIONAL AIRPORT 28 All the great things are simple, and many can be expressed in a single word: freedom, justice, honor, duty, mercy, hope. Winston Churchill 3 THE OFFICIAL SWACAA MAGAZINE VOL. 9 - AUGUST 2016 SWACAA Head Office: Matsapha International Swaziland Civil Aviation Airport, Swaziland P.O. Box D361, The Gables, H126 Authority (SWACAA) BUS SHUTTLE SERVICE SCHEDULE FROM MBABANE TO KMIII INTERNATIONAL AIRPORT An airport shuttle service is available to passengers wishing to use it to connect flights at King Mswati III International Airport. It will leave Mbabane at the Galp Filling Station Bus Stop from Monday to Sunday. It will pass through the following bus stops; Ezulwini CornerPlaza (Thandabantu Handicraft), The Gables Shopping Complex (next to KFC), Eteteni Engen Filling Station, Matsapha, The George Hotel in Manzini and then proceed to King Mswati III International Airport. The shuttle is visibly branded. The daily schedule is as follows; BUS SCHEDULE: MONDAY TO SUNDAY From Mbabane to KMIII Airport DAY OF THE WEEK MONDAY TO THURSDAY FRIDAY TO SUNDAY BUS INTERVALS BUS - A BUS - B BUS -C BUS - D BUS - E BUS - F BUS - G MBABANE – GALP FILLING STATION BUS STOP 0500hrs 1100hrs 1400hrs 0500hrs 0800hrs 1400hrs 1100hrs CORNER PLAZA- EZULWINI 0515hrs 1115hrs 1415hrs 0515hrs 0815hrs 1415hrs 1115hrs THE GABLES SHOPPING CENTRE 0530hrs 1130hrs 1430hrs 0530hrs 0830hrs 1430hrs 1130hrs ETETENI FILLING STATION – MATSAPHA 0545hrs 1145hrs 1445hrs 0545hrs 0845hrs 1445hrs 1145hrs THE GEAORGE HOTEL - MANZINI 0600hrs 1200hrs 1500hrs 0600hrs 0900hrs 1500hrs 1200hrs KMIII AIRPORT 0700hrs 1300hrs 1600hrs 0700hrs 1000hrs 1600hrs 1300hrs NB: Please note that there is a shuttle for every connecting flight to and from the KMIII International Airport. Airlink Flight Schedule: Monday to Sunday Departure Arrival Departure Arrival Days of SHUTTLE FARES @ OR Tambo @ KMIII @ KMIII @ OR Tambo operation 0650hrs 0740hrs 0810hrs 0915hrs Monday – Sartuday Fares to the airport are as follows: 1005hrs 1055hrs 1350hrs 1455hrs Daily Mbabane - KMIII E 50.00 1605hrs 1655hrs 1725hrs 1820hrs Daily excluding Saturday Ezulwini - KMIII E 44.00 0650hrs 0740hrs 0810hrs 0915hrs Saturday Matsapha - KMIII E 32.00 1005hrs 1055hrs 1350hrs 1455hrs Manzini - KMIII E 25.00 1605hrs 1655hrs 0810hrs 0915hrs Sunday Shuttle contact +268 7656 3706 1005hrs 1055hrs 1350hrs 1455hrs Airlink Contact: +268 23335312 1605hrs 1655hrs 1725hrs 1820hrs 4 THE OFFICIAL SWACAA MAGAZINE VOL. 9 - AUGUST 2016 EDITOR’S CORNER NN is my default television channel, which I was watching when the news of the terror attacks on Istanbul Airport broke right in C front of me. Forty five innocent people - travellers and airport workers - had died. The scene resembled that of a horror movie: it was terrible. I know that throughout the centuries Istanbul has always been a bitterly contested city and she has changed hands many times from the Greek to the Ottoman empires. She has changed identities in the process, from Byzantium to Constantinople to Istanbul; not least because of her ideal strategic location as a vital link between Asia and Europe as well as the Mediterranean and the Black seas, and therefore is a major artery of wealth and power. It was then as it is now. But then again, an extremely significant piece of news that with- out doubt must have gone unnoticed by most except those of us in the aviation industry, came through: Istanbul had reopened the airport and was back in full operation mode within a world record of 24 hours after a catastrophe of this magnitude. Wow! The people of this great hub, the home of the modern day Turkish Airlines, had refused to be intimidated by bandits and to be paralysed by fear. Talking of the unassailable spirit of the people of Istanbul, WB Sabelo Dlamini - Editor Yeats penning his “Sailing to the Byzantium” poem in 1926, wrote that Istanbul is that kind of a city whose people remain courageous even as their heart is fastened to their dying body; the kind that this publication we demonstrate how the Authority is linking the have the ability to exist in “the artifice of eternity”. What an accu- building of a sustainable customer service culture with ISO (Qual- rate observation this Irish man made! Getting the airport to full ity Management) Standard 9001:2008. We show how our collab- operational status within 24 hours is an example of one of the finest oration with the University of Swaziland is growing by leaps and disaster recovery plans ever executed by mankind. Terrorists target bounds – an example of how you ride on the back of an eagle if travellers, air transport facilities and infrastructure because they one day you want to rise up your wings like the eagles do. We are want to ground the world - literally bringing it to its knees. Lessons developing an aviation school in Matsapha Airport and we have from Istanbul say to us all in the airports business: “We have the our focus on the dream of being a University of Swaziland Faculty ability to refuse”. of Aviation. There is a triumph of good over evil in the atmosphere which We also show how we continuously engage our neighbours and is rubbing off on us all across the four corners of the world. Who mingle with the best in the world as we draw strength and inspira- said there can be no silver linings out of calamities? We in Swazi- tion. Our objective is to make Swaziland a choice destination for land leave no stone unturned as the Kingdom’s preparations for the investors and tourists through the most efficient form of transpor- SADC Summit is advancing day after day. We must get our airport tation ☐ emergency response system into the best shape. We must be pre- pared for any form of eventualities. Excellent customer service is the buzz word at SWACAA. In 5 THE OFFICIAL SWACAA MAGAZINE VOL. 9 - AUGUST 2016 AIRPORT STAKEHOLDERS EMERGENCY RESPONSE EXERCISE AT KMIII Emergency response exercise at King Mswati III International Airport. s the country gears to preparing for the major participants were informed about their roles during the exercise. SADC Heads of State Summit to be held in the This was led by SWACAA’s Principal Air Traffic Controller Kingdom, SWACAA did not want to be left out of Mr Zweli Nkosi. All departments in the organisation were A the preparations. The 36th Summit of Heads of represented, which clearly shows that they are all linked to each State and Government of the Southern African Development other at SWACAA. Other role players included officers from Community (SADC) will be held in August. other institutions including the Good Shepherd Hospital, the Royal Swaziland Police, the Umbutfo Swaziland Defence Force, At the summit, His Majesty King Mswati III, who is currently the Immigration Office and the Swaziland Revenue Authority. the Deputy Chairman of SADC, will assume leadership of the Worth noting was that the role players took their parts as seriously regional organisation from H.E. Lieutenant General Dr. Ian as if it was real life. This displayed a high level of competency by Seretse Khama of Botswana. Such a gathering of high profile them. After the exercise was completed all participants gathered people dictates that as an institution in the aviation sector we for a debriefing session where important items which needed to are prepared for the landing and taking off of the different kinds be fine-tuned were identified. In closing the exercise the Head of aircraft and both Matsapha and KMIII airports will be abuzz of Aviation Security Mr Jabulani Magagula, who acted as the with activity, thus it is important to be geared for any misfortune, Director General, thanked all role players for participating in such as an aircraft accident, that might happen. the exercise. It is against this backdrop that Airports Operations facilitated “This exercise is very important in light of the upcoming SADC an emergency response exercise so that as an organisation we Summit in August and as such both ICAO and the Ministry of may equip ourselves for if the unfortunate happens. It is better to Public Works and Transport are very much aware of this exercise make a mistake during simulation than to make it in real life. The today” he said. Mr Magagula emphasised that it is paramount for exercise’s objective was to prepare ourselves for an emergency Swaziland to be ready for the summit from all angles, including and also to test how ready we are for such an event. In addition aviation. we also need to work on a plan of action. As the SADC Summit draws closer, we at SWACAA await in To make the exercise realistic, trainees from the Matsapha Police anticipation to welcome the Heads of State and delegates to College were present, who played the role of passengers.