Fact Sheet The Business Intelligence Competency Center (BICC) Fact Sheet The Business Intelligence Competency Center (BICC) Providing a central structure for driving and managing your overall business intelligence strategy “We were looking for ways to make sure that Why implement a BICC? BICC: an Overview our BI program generates sustainable The CIO: A BI Competency Center (BICC) provides a business value. With the assistance of “We started a business intelligence program central structure for driving and managing your Fujitsu, we have launched a BI Service Center and built a supply chain data mart. We organization’s overall business intelligence (BISC), which is a combination of the BI expected business users to be thrilled, but strategy and leveraging your Oracle® Business Competency Center (BICC) with an extended nobody trusts the data or understands the BI Intelligence Solutions. capability to also provide select BI services to tool. Half a million dollars later, we’re still using By ensuring that your Oracle BI portfolio our business community. This has helped to spreadsheets.” provides sustainable business value, the BICC: keep us focused on the fundamentals The CFO: including requirements gathering, data ■ Helps users understand the value that BI “During our year-end external audit we could modelling and architecture, process and data solutions can realistically deliver not use the data warehouse to validate governance, knowledge management and ■ Turns data into usable, trusted information, consolidated reporting because the communication to name a few. Although we available anywhere at any time transformations of our operational data were are in the early stages of integrating the BISC ■ Turns data into a true strategic information difficult to trace and explain. Our responses to in our operations, we are already seeing the asset, aligned with corporate strategy audit questions were slow because IT had just value it brings to the overall BI program.” ■ upgraded a query tool to a completely new Increases your agility to exploit opportunities and head off problems Allen Borak user interface. Everyone in my department is ■ Acts as an innovation catalyst to create and Vice President Business & Information overworked and frustrated.” maintain competitive advantage Technology Services Canadian Pacific Railway The COO: “The figures for our average response time to The BICC increases an organization’s maturity of customer inquiries depend on what system or information usage by: customer database a manager is looking at. I ■ Promoting standardization and reuse of want to be able to react to issues in near real- business logic and master data time, but it’s impossible until we can accurately ■ Eliminating the cost of maintaining and determine where the problems are.” reconciling multiple versions of the same information The Senior VP of Risk Management: ■ Allowing anticipation of business changes “Some people say that our BI program is a and better resource management success, quoting the 100 percent accuracy of ■ customer addresses. But our core business is Empowering knowledge workers to think commodity trading, and I need my operational strategically instead of reactively risk portfolio updated every minute to stay ■ Instilling outcome-based thinking: business competitive. With just four updates a day, I see value drives implementation priorities the BI program as, at best, a work-in-progress”. Page 1 of 4 http://solutions.us.fujitsu.com Fact Sheet The Business Intelligence Competency Center (BICC) BICC: The Fully Articulated View The Fujitsu BICC framework provides a comprehensive view of all the components that can be a part of a mature BICC implementation. Our iterative approach recommends implementing high-priority components first, knowing that others can be integrated later. Driven by both business and IT strategy, our BICC framework ensures alignment of the BI program with business goals and priorities. Business Strategy Business Outcomes IT Strategy BI Outcomes BI Strategy and Roadmap BI Program Governance BI Program Management Oracle BI Architecture BI Solution Management and Governance Oracle Business BI Solution Intelligence s Predictive Suite Dashboard Portal Visualization Analytics Practice st BI Tools, Reporting Tools, Office products Management re , Compliance s, Be Operational rd Data Warehouse Datamart tructu Data Store tadata Management Security anda Me St Roles and Responsibilities Data Quality Management ETL Tools, Data Acquisition, Validation, Infras Profiling and Integration Change/Knowledge Management Objectives of the BICC Benefits of the BICC ■ Enable control of processes, costs, delivery, standards, security, ■ Better understanding of the value of BI compliance ■ Increased utilization of business intelligence and user satisfaction ■ Implement BI as a joint venture between business and IT ■ Faster, more reliable decision-making ■ Treat BI as an ongoing program rather than a series of ■ Better able to respond and adapt to business, process, and disconnected projects technology changes ■ Drive adoption of BI throughout the business ■ Greater collaboration between IT and business ■ Manage stakeholder interests at all levels ■ Align BI with corporate strategy “Organizations with a BICC make business intelligence more ■ Define and measure outcomes, and course-correct to achieve them available to users who drive business strategy.” ■ Encourage strategic thinking while allowing for tactical Gartner implementation and reduced time to value Page 2 of 4 http://solutions.us.fujitsu.com Fact Sheet The Business Intelligence Competency Center (BICC) Implementation Approach Front-end Defined Your Organization Weighted Timeline Takes Ownership BICC Manager Consulting BICC Manager Weeks 2 4 6810 12 14 16 18 20 22 24 26 28 30 32 ExploreAssess and Define Design and Implement Operate and Enhance Consultant Staff Transition At Fujitsu, our focus is on understanding your BICC Phase objectives Fujitsu: Your Key to Success requirements and achieving appropriate Exploration In over 10 years of delivering successful BI outcomes. Our acclaimed Macroscope® ■ Examine purpose, scope, benefits, and solutions, the Fujitsu outcome-based thinking methodology uses the widely accepted BTOPP relevance of the BICC that best address has proven to be a key success factor. With a (business, technology, organization, process, current business challenges full understanding of your business needs and people) perspective to determine what ■ Assess the value proposition of a BICC for goals, our business-savvy consultants suggest components of a BICC will generate the most your organization which components of our comprehensive BICC value for your organization. each of the five ■ Plan a strategy for BICC implementation framework will provide optimal value to your viewpoints impacts BICC operation and must be including sponsorship, funding, ownership organization. Our broad experience and best considered for effective BICC implementation. and ROI practices, coupled with Macroscope, a widely in addition, Fujitsu has developed a recognized world-class methodology, allow us comprehensive list of all the possible elements Assessment and Definition to maintain a razor-sharp focus on the end of an effective BICC. ■ Identify business and IT stakeholders result you are looking for. And collaboration ■ Examine and evaluate existing BI strategy between our team and yours ensures smooth After determining the scope of the project, we and roadmap hand-off and knowledge transfer to your help plan an iterative, phased approach to BICC organization once the initial implementation is ■ Define success metrics for the BICC and implementation. the Fujitsu project team may complete. include (but is not limited to) BI senior processes to measure them ■ business analyst, architect, and a senior BI Obtain approval, sponsorship, and funding Macroscope® for the BICC subject matter expert. Based on our extensive In use for more than 25 years, Macroscope is ■ experience, our process of thinking strategically Identify the in-scope components and an integrated suite of business and it while delivering tactically to drive ROI is the associated deliverables methods that helps Fujitsu and our clients most effective way to control and manage all maximize the value of business Design and Implementation the pieces of this complex process. in the transformation initiatives. Macroscope helps ■ Collaborate closely with the business course of development, we work in full implement and manage organizational ■ collaboration with your staff to maximize the Prepare BICC operational plan change throughout the entire business transfer of knowledge to your organization. ■ Design and roll-out the components in transformation lifecycle. this includes This collaboration also helps ensure that your accordance to the plan strategic planning, business and it organization’s BICC remains responsive to ■ Take an iterative approach—execute, architecture development, application and unexpected business changes. evaluate, and rework as necessary based on systems development, project deployment predefined metrics and objectives and maintenance, and program and project During the final transition phase, the management. ownership of the BICC is transferred to your Operation and Enhancement organization. Our goal is to maintain the ■ Monitor processes, functions, roles, and We have specifically adapted this momentum of your development process. An outcomes methodology for the delivery of BI solutions.