2014 SUSTAINABILITY REPORT Economic, Environmental and Social Responsibility This content was subject to assurance by SGS Nederlands B.V. (27 March 2015) All our reports are available at http://2014interactivereports.fcagroup.com Go to the online version of the FCA Annual Reports to learn more about the Group’s financial performance, sustainable development and other corporate information. FCA makes every effort to ensure the accuracy of the sustainability information contained in our various reports. From time to time, however, figures may be updated or corrected. The online interactive version of the Sustainability Report will be considered the most current version and takes precedence over any previously printed version. About this Report 3 This content was subject to assurance by SGS Nederlands B.V. (27 March 2015) About this Report Reporting period Financial year 2014 (1 January 2014 to 31 December 2014) Reporting cycle Annual Date of publication April, 2015 Document formats PDF and interactive versions Report scope and boundary n The information and data relate to FCA companies worldwide falling within the scope of consolidation at 31 December 2014 n Financial figures reflect those reported in the 2014 FCA N.V. Annual Report Report content The selection of topics for this Report is based on the results of our corporate priorities, the dialogue with stakeholders, the Global Reporting Initiative G4 requirements and other sustainability ratings and rankings. This Report includes material aspects as well as topics which are not material, but which may be of interest to selected stakeholders. Global Reporting Initiative (GRI) The Report is GRI-G4 in accordance - Comprehensive options. See page 347 for full set of indicators. Assurance n The Report was subject to an assurance audit by SGS Nederlands B.V., an independent certification body, in compliance with the Sustainability Reporting Assurance procedure (SRA), with the GRI-G4 Guidelines, and with the AA1000 APS (2008) standard n SGS is officially authorized to conduct AA1000 assurance audits. In addition, the Group’s sustainability management system is aligned with the ISO 26000 Guidance on Social Responsibility standard, published in November 2010. The statement of assurance describing the activities carried out and the expression of opinion is provided at this link. Contact Your opinion is important to us. Please contact the Sustainability Team with any questions or suggestions. [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] GRI-G4 28, 30, 31 4 Contents This content was subject to assurance by SGS Nederlands B.V. (27 March 2015) Contents n About this Report ........................................................................ 3 - Occupational Health and Safety .............................. 106 Health and Safety Management ..................................... 106 n 2014: A Year of Responsible Achievements ............. 6 Pursuing the Highest Standards .................................... 108 n Recognition and Awards ........................................................ 8 Full Engagement in Prevention ........................................ 109 Safety First ............................................................................ 110 n FCA at Expo Milano 2015 .................................................. 10 Safety Program .................................................................... 112 Health Promotion Program .............................................. 114 Our Commitment Initiatives for a Culture of Prevention ............................. 120 Recognition and Awards .................................................. 121 n Letter from the Chairman .................................................... 15 - Employee Commuting ................................................... 122 n Letter from the Chief Executive Officer ...................... 16 - Business Travel .................................................................. 123 n Group Profile and Brands ................................................... 18 - Offices ....................................................................................... 124 - Map of Principal International Agreements ......... 24 - Green ICT ............................................................................... 127 n Sustainability Governance Model .................................. 26 n Fighting Climate Change ..................................................... 28 Our Engagement n Sustainability Plan .................................................................... 29 n Stakeholder Engagement ................................................ 130 - Process for the Sustainability Plan ............................ 51 - Commitment to Stakeholders ................................... 131 - Materiality ............................................................................... 133 n Sustainability Leadership .................................................... 52 - Map of Relevant Topics for Stakeholders ......... 134 - Breakdown of Value Added ....................................... 141 Our Culture n Value Generation for Stakeholders ............................ 142 n Corporate Governance ........................................................ 54 - Our Business Model ........................................................ 143 - Corporate Governance Overview .............................. 55 - Melfi: the Rebirth of a Responsible Plant ........... 159 - Corporate Governance Timeline ................................ 56 - Pernambuco: Designed for Sustainability ......... 162 - Integration of Economic, n Customers ................................................................................. 166 Social and Environmental Choices ........................... 60 - Customer Overview ......................................................... 167 n Code of Conduct and Human Rights ......................... 68 - Vehicle Quality ..................................................................... 167 - Code of Conduct and Human Rights Overview .. 69 Managing Quality ................................................................ 168 - Human Rights Risk Assessment ................................ 71 - Vehicle Safety ...................................................................... 170 - Monitoring Code of Conduct Violations ................ 72 Managing Safety ................................................................. 170 Regulatory Compliance ..................................................... 173 - Fighting Corruption ............................................................. 73 Active Safety ......................................................................... 174 - Compliance .............................................................................. 73 Passive Safety ...................................................................... 176 n Risk Management ................................................................... 74 Independent Safety Ratings ............................................ 177 - Enterprise Risk Management ....................................... 75 Driver Research and Education ...................................... 178 Future of Vehicle Safety .................................................... 180 - Business Continuity Management ............................ 77 - Customer Experience ..................................................... 183 - Management of Pure Risk .............................................. 78 Communication with Customers .................................... 186 - Environmental Insurable Risks ..................................... 80 Customer-Centered Services and Products .............. 188 n Employees .................................................................................... 84 Addressing Special Needs ............................................... 190 - Management and Development ................................. 85 Transparency in Communication ................................... 191 n - Talent Management and Succession Planning .. 87 Dealer and Service Network .......................................... 194 - People Satisfaction Survey ............................................ 88 - Training for the Network ............................................... 195 Customer Relationship and Management Training .. 196 - Training ....................................................................................... 89 Environmental and Safety Training ................................ 198 - Workforce Insight ................................................................. 92 Skill Development Programs ........................................... 199 - Turnover ..................................................................................... 96 Tools and Resources ......................................................... 200 - Fair Compensation .............................................................. 96 - Reducing Environmental Impact ............................. 201 - Diversity and Equal Opportunity ................................. 99 Energy efficiency at EMEA Dealerships ........................ 201 - Work-life Balance .............................................................. 104 Sustainability Program at LATAM Dealerships ........... 202 Sustainability Features at NAFTA Dealerships ........... 203 Contents 5 This content was subject to assurance by