Use to arrange cover images 2013 Global Responsibility Report esponsibility to he R Lea l T d g l G rin iv u in ct g fa l u S n u a s M ta l i n s a d b o i li o t F y I r n e i d h e t l x a l e J H o l b s s a n n a d r e O t p e V p o l r t y u t i n s i r t e y v i l D W e t o a m i c e o n s ’ s s A E m l p f o e i w l e e R r m r e e g n n t u l H R l e n y e g w r e a n b E l e 2 Message from Mike Duke Contents 6 How Walmart made a difference in 2012 18 Progress at-a-glance Social responsibility Local responsibility 22 Ethical sourcing 96 Our company 40 Global audit results 98 Africa 42 Global women’s 102 Argentina economic empowerment 106 Brazil 44 Hunger relief 110 Canada 46 Healthier food 114 Central America 48 Giving 118 Chile 49 Disaster relief 122 China 126 India Environmental responsibility 130 Japan 52 Sustainability 360 134 Mexico 53 Sustainable Value Networks 138 United Kingdom 54 Renewable energy 142 U.S. – Walmart 56 Greenhouse gas (GHG) 148 U.S. – Sam’s Club 58 Energy efficiency and buildings 59 Energy: Fleet Our progress 60 Waste 152 2012 commitments and progress 62 Sustainability Index 162 Global Reporting Initiatiave index 64 Sustainable agriculture 68 Supply chain GHG Company responsibility 72 Stakeholder engagement 74 Governance 75 Public policy 76 Ethics and integrity 78 Compliance 82 Safety 84 Diversity 87 Talent development 89 Recruiting 90 Benefits and compensation 92 Associate engagement 93 My Sustainability Plan About this report The scope and boundaries of the 2013 Walmart Global Responsibility Report encompass Company responsibility | 70 our corporate social, environmental and company responsibility efforts, while also providing snapshots into each of our individual markets around the globe. The report reviews our progress and performance during fiscal year 2013, reflects areas where we’ve achieved tremendous positive results and specifies areas of opportunity we must continue to focus on. The reporting timeline covers the period of Feb. 1, 2012 – Jan. 31, 2013 and builds on our last report, issued April 2012. Unless otherwise noted, all currency is in U.S. dollars. Walmart 2013 Global Responsibility Report Social responsibility | 20 Local responsibility | 94 Environmental responsibility | 50 2 | Walmart 2013 Global Responsibility Report 2 Executive summary | 20 Social responsibility | 50 Environmental responsibility | 70 Company responsibility | 94 Local responsibility Message from Mike Duke Michael T. Duke, President and Chief Executive Officer Together, we are doing big things. I am proud to share our 2013 Global Responsibility Report with you because of what we accomplished together this year – and I’m even more Walmart has a excited to share where we are going. responsibility to lead We were reminded again this year that Walmart has a responsibility to lead. We serve the emerging middle class around the world. Our customers are concerned with kitchen table issues, like whether they can afford to put healthier food on the table … whether they can save a little money for a rainy day … whether their kids can get a good education. Walmart 2013 Global Responsibility Report | 3 2 Executive summary | 20 Social responsibility | 50 Environmental responsibility | 70 Company responsibility | 94 Local responsibility Our responsibility starts with these customers. They are fighting hard for their families, and we’re fighting for them. The major challenges facing society today are too big and too complex for any one country or sector to solve alone. Walmart must do our part to give our customers better options and better lives. And by working collaboratively with our many fantastic partners around the globe, Gave more than we had a productive year. Here are a few of my favorite examples: • Renewable energy now provides 21 percent of Walmart’s electricity globally, and we $1 billion became the largest on-site green power generator in the United States; in cash and • Walmart and the Walmart Foundation are increasing training, market access and career in-kind donations opportunities for nearly 1 million women worldwide; • Walmart and the Walmart Foundation gave more than $1 billion to support organizations that impact local communities around the world; • Walmart and the Walmart Foundation became the first partner of Feeding America to Increasing donate 1 billion meals (since 2005); opportunities • We have saved our customers $2.3 billion on fresh fruits and vegetables since 2011; and for nearly • Walmart committed to hire any honorably discharged U.S. veteran in his or her first year off active duty. 1 million You’ll find more detail on these and all of our initiatives in this report. women worldwide Where we are going Index has allowed us to put sustainability We are proud of what we have accomplished, right at the heart of what we do as a retailer but we know that becoming a more – buying and selling merchandise. The Index sustainable and more responsible business will cover 400 product categories next year Globally is a journey. And that journey continues. and will influence the design of our private- We have learned that there’s not always a brand products. We’ve gone from our broad straight path to making big changes and that commitment to sell more sustainable products 21% our first idea might not always be the best to putting concrete tools into the hands of of Walmart’s idea. We continue to adjust and improve, our merchants. electricity comes while remaining focused on achieving the from renewable results we are looking for. In many ways, we have passed a critical threshold. Because we have taken a systemic sources approach to scaling the Index, every person This year, we saw even more in our U.S. merchandising organization now clearly where we are heading. has our responsibility initiatives as part of Going forward, you can expect even deeper her or his annual objectives. That is only integration of our responsibility initiatives possible because they now have the tools into our business. This year, the Sustainability they need to succeed. 4 | Walmart 2013 Global Responsibility Report 2 Executive summary | 20 Social responsibility | 50 Environmental responsibility | 70 Company responsibility | 94 Local responsibility As we move ahead, you can also expect us universities, businesses and NGOs that are to focus more on the areas with the biggest partnering with us on all of these efforts. potential to make the biggest difference. An Building these relationships will allow us to example is our pledge to significantly increase make our efforts sustainable and scalable, the amount we source from women-owned and hopefully to set a good example for businesses – including $20 billion of others as well. products and services for the U.S. alone. This is both where Walmart can have the biggest In these relationships and in this report, impact – through our purchase orders – and Walmart is committed to being open, where we can have a huge impact on society. transparent and sincere – when we get Women hire other women, mentor other things right and also when we get things More than women and create better communities wrong. We recognize that some might still around them, while keeping Walmart more have concerns about our company, and we connected to our customers. try our best to address those concerns in 300,000 these pages. I want to spend a moment on associates have We will also continue to strengthen our three issues that may be on your mind. leadership on an industry-wide level. After worked for all, what Walmart can do alone is significant, The first is around our associates. We are but what we can do together is even better. proud of the jobs and opportunities we offer. 10+ For example, our pledge to reduce salt, Our U.S. turnover rate is lower than the years sugars and fats in the food we sell is driving industry average; our job satisfaction scores changes at our suppliers and across the are higher than the industry average, and food industry. In October, a grant from the more than 300,000 associates have worked Walmart Foundation was given to help with us for more than 10 years. That’s in part open an office of The Sustainability because at Walmart, you can climb the Consortium in China that will work at scale ladder from a stocker or a cashier to a on the sustainability of products made department manager, a store manager and in Asia – which, by the way, will help beyond. Especially in today’s economy, that our competitors too. We’re also making is a rare and important opportunity. important commitments around renewable energy that will have ripple effects across The second is the terrible tragedy in a the green power industry. Bangladesh garment factory last fall. Like you, we were saddened and disturbed by Continued transparency the senseless loss of life, and we renewed We are grateful to the hundreds, even our dedication to being part of the solution. thousands, of community groups, nonprofits, Over the past few years, we have taken Walmart 2013 Global Responsibility Report | 5 2 Executive summary | 20 Social responsibility | 50 Environmental responsibility | 70 Company responsibility | 94 Local responsibility strong steps to ensure a more responsible I hope you’ll see one of Walmart’s core supply chain – through training, ongoing convictions come to life in these pages – audits, and high standards for suppliers.