STORIES FROM THE WORLD OF VOLVO GROUP OPERATIONS EDITION 2 . 2 016 “I learn something new every day.” Anders Larsson, Volvo CE Eskilstuna, Sweden BEYOND WORDS WHY LANGUAGE IS A HOT TOPIC FOR BUSINESS CUSTOMERS RULE THE NEW STRATEGY SHOWS THE WAY THE YELLOW SQUARE A SIMPLE BUT GENIUS IDEA TO PROTECT DRIVERS YOUNG TALENT Different ways to find the employees of tomorrow EDITORIAL How we move forward e made great every part of the value chain. Customers progress last year will be impressed. with improved It is fun – really fun – to experience performance in how you improve performance day-by-day. all business areas. And when you have fun others will want Our brands really to join in. Customers will love the results W connect with people in our markets. We but also the efforts they see we are making. “I’m honoured. have a number of innovative and new I want us to put the Volvo Group in products and service solutions that are well such great shape that we all wake up on Our industry received by our customers. This is a great Monday mornings and wonder – why launch pad for when we move forward don’t we have 100 per cent market share? will continue with a new organisation and a clear set of In order to create an environment in aspirations. which continuous improvements really to take its We want each brand to be a leader in make a difference, transparency is key. customer satisfaction in its segment and for We must be able to talk about real responsibility the Volvo Group to be the most admired problems and how we solve them. I want for reducing employer in our industry. This will give us everyone who sees something that is not the profitability to invest in new products, going according to plan – to act. If we miss CO emissions innovations and most importantly in a deadline, the project is not green and on 2 people. track just because we change the deadline. from new Based on our new values; Customer In a continuous improvement organisation Success, Trust, Passion, Change and we must love a deviation since it is the vehicles.” Performance, it is time for a new era to start of an improvement and begin. Let’s make sure we embrace it. a better solution for our MARTIN LU NDS TE DT We’re going to make sure that we customers. A S H E BE CAME E LEC TE D CHAIR M AN OF systematically try to improve everything This is why Trust is such TH E E U ROPE A N AU TOMOB I L E we do. In our customer relations, in an important value. Trust MANUFAC TUR E RS ’ A S SO C I AT ION product development, in the plants, in goes both ways. ( AC E A ) FO R 2 016 . the aftermarket, in the offices and in our I trust you to tell me workshops. To succeed we need to develop the truth. You can the quality in all areas of our business and trust me to treat to simplify decisions and actions! you fairly when We are going to make sure that we have you do. world-class delivery precision and parts availability. Customers expect that. We are going to make sure we have the best product at every time for our customers, with continuous introductions. Customers do not wait. MARTIN LUNDSTEDT We are going to make sure that we have PRESIDENT AND CEO, world-class customer understanding in VOLVO GROUP VOLVO GROUP MAGAZINE is aimed at all the co-workers within the Volvo Group. It is published five times a year in Swedish, English, German, French, Portuguese for Brazil, Polish, Russian, Japanese, Dutch, Korean, Thai, Chinese and Spanish. There are three editions of the magazine: Operations, Technology and Sales. PRINT RUN approx. 88,000 copies ADDRESS Volvo Group Magazine, Volvo Group Headquarters, Dept AA13400, VHK3, SE-405 08, Göteborg, Sweden PHONE +46 (0)31 66 00 00 E-MAIL [email protected] EDITOR RESPONSIBLE UNDER SWEDISH PRESS LAW Markus Lindberg EDITOR-IN-CHIEF Ann-Mari Robinson EDITORS Lotta Bävman (Operations), Carita Vikstedt (Technology), Tobias Wilhelm (Sales), Joanna Dembicka (Volvo CE). A Group-wide Editorial Network also contributes content. MARKET LANGUAGE REVIEW Ann-Mari Robinson EDITORIAL PRODUCTION Spoon (project team: Maria Sköld, Linda Swanberg, Nic Townsend, Lina Törnquist, Hanna Zakai, Janne Saaristo, Pernilla Stenborg, Ken Niss, Sofia Hammarin) PRINTED BY RR Donnelley CHANGE OF ADDRESS Contact your local HR TRANSLATED BY Lionbridge 2 VOLVO GROUP MAGAZINE 2.2016 2.2016 14 14 One Group, many languages SPECIAL Collectively, the VolvoSPECIAL Group’s Collectively, global the team speaksVolvo Group’sa rich and global diverse team rangespeaks of a languagesrich and diverse and each onerange is ofa valuablelanguages asset. and each one is a valuable asset. 10 Customers 10 inCustomers focus Ian Fairbairnin focus and Vit Hrabanek, General IanManager Fairbairn of company and Vit Hrabanek, Helicar in Generalthe Czech 14 ManagerRepublic, ofdiscussed company the Helicar importance in the Czech of Republic,customer relationsdiscussed at thethe importancerecent Volvo of customerGroup Leadership relations Summit.at the recent Volvo Group Leadership Summit. 30 Cleaner transport for 30 Scotland’sCleaner transport capital for Volvo 7900Scotland’s Hybrid buses capital have become a Volvocommon 7900 sight Hybrid on the buses streets have of Edinburghbecome a commonand will be sight joined on theby the streets new of7900 Edinburgh Electric andHybrid will in be 2016. joined by the new 7900 Electric Hybrid in 2016. 34 Saving fuel 34 atSafety a standstill made simple GTT’s DESTAVolvo Group project Logistics has successfully Services in 10 30 developedGhent won a the system Health that & Safetycan reduce Award fuel for consumptiontheir simple yet during effective engine idea idling that hasby up made to 70the perworkplace cent. safer. Scouting for talent 44 Electromobility Thepioneers Volvo Group is constantly on the Electriclookout forSite, talented a new youngcollaborative people. project We meet withthree Volvo exciting CE prospectsand other aspartners, they begin has thenew ambitiouscareers. goal of developing a full electrical solution for working in quarries. ALWAYS INSIDE 6 START 47 INSIGHTS 34 44 51 THE COLUMN VOLVO GROUP MAGAZINE 2.2016 3 start AROUND THE WORLD WITH THE VOLVO GROUP PHOTO: JAN LINDMARK JAN PHOTO: New centre of competence A SYMBOLIC THREEFOLD ROBOT TOAST marked the official opening of the Volvo Cab Competence Center at the GTO Cab plant in Umeå, Sweden, last December. “We are very proud of the trust and responsibility that come with the assignment. I am convinced that Volvo Cab Competence Center will be an effective platform to develop future cabs with the highest quality for Volvo Group customers,” said plant manager Mona Edström Frohm. The Competence Center will support the development of new product concepts for cabs, as well as developing and introducing innovative and profitable manufacturing technologies in the areas of stamping, body in white and surface treatment. It will be a hub for collaboration between Volvo Group experts and external partners, such as Umeå University and suppliers. Renewable Renault Trucks T 520 – the best cab for sleeping diesel approved A TRUCK IS SO much more than just a 520 maxispace. “It was hard to find anything for Mack trucks transportation vehicle. For the driver it is also to criticise, however deeply you looked. It an office and a home away from home. UK was obvious from the attention to detail that Following extensive magazine Commercial Motor decided to put its designers had actually taken the time to truck and engine testing, seven trucks to the test to find out which had discover what matters to a resident driver,” Mack has approved the PHOTO: COMMERCIAL MOTOR MOTOR COMMERCIAL PHOTO: the best sleeper cab. The trucks tested were was the test verdict. use of renewable diesel DAF XF, MAN TGX, Volvo FH16 Globetrotter Although defeated by its sibling, the Volvo fuel in all Mack engines. XXL, Renault Trucks T 520 maxispace, Iveco FH impressed with its attention to detail and, Renewable diesel fuel Stralis, Mercedes Actros and Scania R730. in particular, its excellent balance of storage delivers performance And the winner: The Renault Trucks T and living space. similar to diesel refined from petroleum but with several additional customer benefits, including reduced greenhouse gas and particulate emissions, as well as reduced maintenance costs. PHOTO: COLOURBOX 4 VOLVO GROUP MAGAZINE 2.2016 PHOTO: JULIA BÄCK JONSSON JULIA BÄCK PHOTO: CHEERS, MR ROBOT! The official opening of the Cab Competence Center was celebrated by a robot toast. Mona Edström Frohm, Robo Cop Challenge Plant Manager Through the Robo Cop Challenge, teams in Gothenburg and Lyon were invited to program a robot to tackle an obstacle course, complete with bad guys to destroy and civilians to protect. The competition is part of GTT’s ongoing efforts to promote innovation. “To really innovate, we need to go beyond the tools, using our own code to program something different,” says Fredrik Svensson, Technology Specialist and Software Engineer. Fredrik Svensson has also organised a “Umeå has high The garbage-collectingcompetence robot isand so a far large just a series of so-called “Hack Days”, during which concept but the knowledgeVolvo heart,” and said experience Olivier team members may spend a few hours a month gained through itsVidal development de la Blache, will SVP help GTO working on a project that uses their technology GTT with future automationCOE (Cab Over projects. Engine). specialisation to create an innovation that is not directly related to their work. PHOTO: MALIN BERNTSSON PHOTO: 8.2 per cent Suspended table makes assembly work safer is the Volvo Group’s operating margin for Inspired by their colleagues in Umeå, Team 6B previously from the Umeå Plant, explained the the full year 2015 (excl.