Moneris Merchant Agreement Terms and Conditions These are the terms and conditions (“Terms and Conditions”) Your acceptance of the Agreement will occur when you first of the Moneris Merchant Agreement which is entered into use our Services. Your acceptance of any amendment, among the merchant(s) (the “Merchant”) whose information restatement, supplement or any other modification to the appears on the CAF and Moneris Solutions Corporation Agreement will occur when you first use our Services (“Moneris”), on its own behalf and on behalf of Royal Bank of following notice of any such amendment, restatement, Canada (“RBC”) and Bank of Montreal (“BMO”). supplement or modification. Please ensure that you read your Agreement carefully. If you are not able to access and Merchant wishes to permit its customers to use their credit review any part of your Agreement, please contact our and/or debit cards to purchase goods and services from the Merchant Customer Service Centre at 1.866.319.7450 to Merchant and has requested that Moneris provide certain Card request a copy. acquiring, processing and other services (collectively and individually, as applicable, the “Services”) to Merchant. RBC is a party to the Agreement for Visa and Interac Card acceptance services and BMO is a party to the Agreement for The Moneris Merchant Agreement (the “Agreement”) includes MasterCard Card acceptance services, as required by the Card and incorporates by reference (i) the Information Summary Brand Rules and Regulations. RBC and BMO give notice that in Box, if applicable to you, (ii) the Fee Disclosure Boxes, if reference to their rights, obligations and communications applicable to you, (iii) the CAF, (iv) these Terms and Conditions, under the Agreement each of them has appointed Moneris as (v) the Operating Manual and Procedures, the Card Brand its agent for the purposes of communicating with you and Rules and Regulations and the Data Security Standards, and (vi) fulfilling and exercising its obligations and rights under the all Schedules applicable to your Services which can be found Agreement. Moneris, RBC and BMO reserve the right to on our website at www.moneris.com/CAFTC, as each may be allocate among themselves their respective rights and amended, restated, supplemented or otherwise modified from obligations under the Agreement as they deem appropriate in time to time. their sole discretion and in accordance with the agreements between them and/or the Card Brands. “American Express Card” means (i) any card, account access device, or payment device or service bearing an American 1. DEFINITIONS Express or its Affiliate’s Marks and issued by an Amex Issuer or The following is a list of definitions that will assist you in (ii) a unique identifying number that an Amex Issuer assigns to understanding the Agreement. All definitions below or the American Express Card when it is issued. American Express elsewhere in the Agreement apply to both their singular and Card also includes any card or other account access device or plural forms, as the context may require. "Section" refers to service issued by a Third Party Card Issuer and bearing such sections in the Agreement. "I/including" means "including Third Party Card Issuer’s name or Marks but not the Marks of American Express. without limitation". “Amex Issuer” means any Entity (including American Express “Affiliate” means any Entity that controls, is controlled by, or is and its Affiliates) licensed by American Express or an American under common control with either party, including its Express Affiliate to issue American Express Cards and to engage subsidiaries. As used in this definition, “control” means the in the American Express Card issuing business. possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an Entity, “Amex Merchant Guide” has the meaning ascribed to that whether through ownership of voting securities, by contract, or term in Section 22. otherwise. For the avoidance of doubt, but not by way of limitation, the direct or indirect ownership of 50% or more of (i) “Applicant” has the meaning ascribed to that term in Section 4. the voting securities or (ii) an interest in the assets, profits, or “Authorization Code” means the code provided by the Card earnings of an Entity shall be deemed to constitute “control” of Issuer indicating that the Cardholder’s account has sufficient the Entity. credit or funds, as applicable, available to support the Transaction and that the Card is not currently blocked. For “American Express” means Amex Bank of Canada. greater certainty even if an Authorization Code is provided, the Moneris Merchant Agreement – Terms and Conditions Page 1 of 16 December 2016 Transaction may not be valid and may be subject to a “Card-Not-Present Transactions” are Transactions completed Chargeback or other adjustment. where both the Cardholder and Card are not present at the point of sale and include mail orders, telephone and fax orders “Authorized Third Party” has the meaning ascribed to that and Ecommerce Transactions. term in Section 4. “CAT Transaction” means a Transaction that is processed by a “Authorization System” means the computer systems owned Cardholder Activated Terminal installed at any of your locations and/or operated by a Card Issuer and/or a Card Brand used to that accept a Cardholder’s Card for payment and records the provide you with an Authorization Code. Transaction without intervention by a site attendant. “Batch Close” means the manual or automated process by “Chargeback” has the meaning ascribed to that term in Section which Transaction Records are confirmed to initiate settlement. 5. “BMO” means Bank of Montreal. “Code of Conduct” means the Code of Conduct for the Credit “Business Day” means any day other than Saturday or Sunday, and Debit Card Industry in Canada. on which banks are open for business in Toronto, Ontario. “Confidential Information” means confidential or proprietary “CAF” means your Moneris Card Acceptance Form, as it may be information including the terms of the Agreement, the Fees or amended, restated, supplemented or otherwise modified from any other pricing information, any Card Brand Rules and time to time. Regulations or Data Security Standards provided to you by us that are not publicly available, Moneris Intellectual Property, “Card” means any card representing any form of payment that merchant numbers, merchant statements, information is made available by a Card Issuer and for which we provide concerning Equipment, advertising, marketing, designs, plans, acquiring services to you. specifications, software and programs or methods of the “Card Brand” means Visa Canada Corporation and Visa, Inc., operation of Equipment and financial information. MasterCard International Inc., DFS Services LLC, UnionPay “Data Compromise” has the meaning ascribed to that term in International Co., Ltd., Acxsys Corporation, the Interac Section 4. Association, Amex Bank of Canada and their respective Affiliates, successors and assigns, as applicable based on the “Data Security Standards” means the data security standards acquiring services we provide to you. issued by the applicable Card Brand, PCI and/or Moneris, including Payment Card Industry Data Security Standard (“PCI “Card Brand Rules and Regulations” means all applicable DSS”), Payment Application Data Security Standard (“PA DSS”) rules, regulations, by-laws, bulletins, guidelines, directives, and PIN Transaction Security Standard (PTS), which are made manuals, policies, procedures, or any similar documents of available at https://www.pcisecuritystandards.org, or as we each applicable Card Brand, as amended, supplemented, may advise you of in writing from time to time, as each data revised or otherwise modified from time to time, as published security standard may be amended, supplemented or on the Card Brand websites or as we may advise you of in otherwise modified by the Card Brand, PCI or us from time to writing from time to time. time. “Card Brand Fines” has the meaning ascribed to that term in “Discover” means DFS Services LLC. Section 4. “Ecommerce” is the processing of online Transactions using “Card Issuer” means an Entity that issues Cards to Cardholders. electronic media over any public or private network. “Cardholder” means the person who presents a Card to “Effective Date” is the date you start using the Services. Merchant for payment. “Entity” means a corporation, partnership, sole proprietorship, “Cardholder Activated Terminal” or “CAT” means a trust, association, or any other legally recognized entity or Cardholder-activated terminal (usually unattended) used to organization. process Transactions that meets our specifications and security standards as well as the Data Security Standards and which “Equipment” means Terminals and any other software, reads, captures and transmits Card information and dispenses hardware or other payment processing equipment used by you the product or provides a service in an environment where: (a) in connection with processing of Transactions. a Card is present; (b) a Cardholder is present; (c) the Cardholder “Fee Disclosure Boxes” means, if applicable to you, the fee completes the Transaction directly; and (d) an Authorization disclosure box and other fees box provided as a cover page of Code is obtained electronically. the Agreement in accordance with the requirements of the “Cardholder Data” means information encoded or printed on a Code of Conduct. Card and a Cardholder PIN. “Fees”