INTERNATIONAL ACADEMIES OF EMERGENCY DISPATCH MAY | JUNE 2017 FIRST ACE STILL PROPER SUICIDE SAVING A LIFE 10 | GOING STRONG 32 | INTERVENTION 44 | AFTER HOURS PAGE | 17 EXCELLENCE IS KEY iaedjournal.org get the right information. ProQA® Paramount structured calltaking means all the right information is gathered. at the right time. Faster calltaking time means shorter time to dispatch. to the right people –every call. That means faster, safer responders and safer communities. prioritydispatch.net | 800.363.9127 • •• COLUMNS MAY • JUNE 2017 | VOL. 21 NO. 3 4 | contributors 5 | the skinny 6 | dear reader 7 | from the emd side 8 | ask doc 9 | research • •• SECTIONS BEST PRACTICES 10 | ace achievers 13 | center piece 15 | faq ON TRACK 32 | police cde 36 | medical cde 40 | blast from the past YOUR SPACE 43 | dispatch in action • •• FEATURES CASE EXIT 17 | fast facts—NAVIGATOR 46 | after the accident 18 | NAVIGATOR 2017 Another amazing NAVIGATOR event inspired and educated. See what happened at this year’s conference in New Orleans. 26 | APPS FOR DISPATCH A handful of smartphone apps are now available to help comm. centers provide enhanced service to their callers. COVER PHOTO BY JOSHUA BRASTED Follow IAED on social media. The following U.S. patents may apply to portions of the MPDS or software depicted in this periodical: 5,857,966; 5,989,187; 6,004,266; 6,010,451; 6,053,864; 6,076,065; 6,078,894; 6,106,459; 6,607,481; 7,106,835; 7,428,301; 7,645,234. The PPDS is protected by U.S. patent 7,436,937. FPDS patents are pending. Other U.S. and foreign patents pending. Protocol-related terminology in this text is additionally copyrighted within each of the NAED’s discipline-specific protocols. Original MPDS, FPDS, and PPDS copyrights established in September 1979, August 2000, and August 2001, respectively. Subsequent editions and supporting material copyrighted as issued. Portions of this periodical come from material previously copyrighted beginning in 1979 through the present. may / june 2017 | THE JOURNAL 3 ••• CONTRIBUTORS Art is a software instructor Sherri is the training and and IAED™-certified ED-Q™ operations manager for Waukesha instructor for Priority Dispatch County Communications, Corp.™ He has been a fire and Wisconsin, USA, a combined EMS dispatcher for 18 years and dispatch center in southeastern works at Union County Regional Wisconsin, just west of Milwaukee, Communications in Westfield, a land where the beer runs freely New Jersey, USA. Art has been and locals proudly stack cheese involved in 911 telecommunicator on just about everything and call training and medical quality it great. You can contact Sherri assurance since 1999. at 262-446-5085 or by email at [email protected]. ART BRAUNSCHWEIGER SHERRI STIGLER 7 | FROM THE EMD SIDE 20 | NAVIGATOR Bonnie has been a dispatcher Ryan is the Communications with Waukesha County Specialist for the 911 Wellness Communications, Waukesha, Foundation, a nonprofit working Wisconsin, USA, since 2010. to optimize the overall health She is an APCO-certified and well-being of emergency Communications Training dispatchers. Ryan is a former Officer, a member of the center’s Police Communications Operator quality assurance team, and and currently serves as an Adjunct an IAED™ ETC instructor. She Instructor at the Golden West enjoys working with and sharing College Criminal Justice Training her knowledge and expertise Center in Southern California. with people interested in the emergency services career. BONNIE DOUGLAS RYAN DEDMON 13 | CENTER PIECE 20 | NAVIGATOR WE WANT TO KNOW WHAT YOU THINK. Take our 5-minute Journal survey and be entered to win an Amazon gift card. VISIT SURVEYMONKEY.COM/R/R57ZZV2 TO TAKE OUR SHORT SURVEY. The survey closes on July 14. 4 THE JOURNAL | iaedjournal.org THE SKINNY ••• INTERNATIONAL INTERNATIONAL OFFICES ACADEMIES OF AUSTRALASIAN OFFICE EMERGENCY DISPATCH 011-61-3-9806-1772 110 South Regent Street, 8th Floor CANADIAN OFFICE Salt Lake City, UT 84111 USA 1-514-910-1301 USA/Canada toll-free: 800-960-6236 Intl/Local: 801-359-6916 EUROPEAN OFFICE Fax: 801-359-0996 011-43-5337-66248 www.emergencydispatch.org ITALIAN OFFICE [email protected] 011-39-011-1988-7151 MALAYSIAN OFFICE 011-603-2168-4798 U.K. OFFICE 011-44-0-117-934-9732 THE WHOLE ENCHILADA IAED JOURNAL STAFF CREATIVE DIRECTOR DIRECTOR OF ACADEMICS Lots of substance served up in this issue Kris Christensen Berg Isabel Gardett MANAGING EDITOR PRINT AND LICENSING ADMINISTRATOR Audrey Fraizer Jess Cook Heather Darata TECHNICAL EDITOR WEB DESIGNER Brett A. Patterson Dave Tyler SENIOR EDITOR INTERNATIONAL TRANSLATORS Josh McFadden Hien Cam Giuditta Easthope t’s hard to believe it’s already summer. We have a lot in store COPY EDITOR Veronika Fagerer Heather Darata Abbas Hamed for you this time around. In addition to our NAVIGATOR ASSISTANT EDITORS Lu Huan Audrey Gonzalez Michel Looyé Rebecca Tuft Marco Mora coverage, we have a feature that touches on four specific Sara Scott I SENIOR DESIGNER Zhang Shengdong smartphone apps. Bystander CPR offers step-by-step CPR Serina Nielson Carolyn Turcotte instructions and alerts users to the closest AED. GoodSAM alerts ACADEMY STAFF the closest volunteer responders registered with the app when PRESIDENT DIRECTOR OF INTERNATIONAL RELATIONS Jerry Overton Amelia Clawson there is a cardiac arrest. The volunteer responder accepting the ASSOCIATE DIRECTOR | U.K. ASSOCIATE DIRECTOR, MEMBER SERVICES Beverley Logan Arabella VanBeuge alert gets a map with the patient’s location and the location of ASSOCIATE DIRECTOR | AUSTRALASIA ASSOCIATE DIRECTOR, Peter Hamilton INSTRUCTOR SERVICES the closest AED and has access to the app’s tools, including a Bonni Stockman ACADEMICS & STANDARDS ASSOCIATE Brett A. Patterson ASSOCIATE DIRECTOR OF MEDICAL metronome and on-scene video streaming. Check out our feature CONTROL AND QUALITY PROCESSES ASSOCIATE DIRECTOR OF ACCREDITATION Brian A. Dale Kim Rigden to learn about the PulsePoint and FirstNet apps. People might think summer sunshine puts suicidal thoughts BOARDS & COUNCILS at bay, but it’s just not true. Suicide is the eighth-leading cause ACCREDITATION BOARD CHAIR COUNCIL OF STANDARDS CHAIRS Jerry Overton Brett A. Patterson (Medical/EMD) Gary Galasso (Fire/EFD) of death in the U.S., with 30,000 people dying each year. To ALLIANCE BOARD CHAIR Tamra Wiggins (Police/EPD) Keith Griffiths Michael Spath (ED-Q) learn about Crisis Intervention Training in addition to how the CERTIFICATION BOARD CHAIR Conrad Fivaz, MD (ECNS) Pamela Stewart CURRICULUM COUNCIL CHAIRS medical and police protocols are each used to handle suicide, read RESEARCH COUNCIL CHAIR Victoria Maguire (Medical/EMD Board) Marc Gay Mike Thompson (Fire/EFD Board) Jaci Fox (Police/EPD Board) the CDE articles in our OnTrack section and take the quizzes to Susi Marsan (ETC Board) Deanna Mateo-Mih (ED-Q Board) receive credit. Gigi Marshall (ECNS Board) If you’re in the mood for a cross-country trip, check COLLEGE OF FELLOWS out our Best Practices section to learn about Waukesha CHAIR UNITED STATES Marie Leroux Bill Auchterlonie (Kansas) County Communications (WCC), Wisconsin, USA, and the Robert Bass, MD (Maryland) AUSTRALASIA | SOUTH AMERICA Catherine L. Bishop (Michigan) Frank Archer, MD (Australia) Christopher W. Bradford (Florida) Albuquerque Fire Department (AFD) in New Mexico, USA. Andrew K. Bacon, MD (Australia) (Emeritus) Geoff Cady (California) Peter Lockie (New Zealand) Steven M. Carlo (New York) Peter Pilon (Australia) Jeff Clawson, MD (Utah) WCC provides emergency communication services for 21 fire/ Phil Coco (Connecticut) CANADA Chip Darius, MA (Connecticut) EMS agencies and 19 law enforcement agencies in the county. Drew Burgwin (Br. Columbia) Kate Dernocoeur (Michigan) Claude Desrosiers (Québec) Norm Dinerman, MD (Maine) ™ Douglas Eyolfson, MD (Manitoba) Patricia J. Dukes, MICT (Hawaii) AFD made history by becoming the first-ever IAED Accredited Martin Friedberg, MD (Ontario) James V. Dunford, MD (California) Marc Gay (Québec) (Emeritus) Conrad Fivaz, MD (Utah) Center of Excellence (ACE). Marie Leroux, RN (Québec) (Emeritus) Gary Galasso (Utah) Paul Morck (Alberta) Keith Griffiths (California) Wayne Smith, MD (Québec) Jeffrey R. Grunow, MSN (Utah) Your favorites are in here too—Ask Doc and FAQ. EUROPE Darren Judd (Utah) Alexander Kuehl, MD, MPH (New York) Make sure you don’t miss out on an amazing survival story André Baumann (Germany) (Emeritus) Jan de Nooij, MD (Netherlands) James Lake (South Carolina) Gianluca Ghiselli, MD (Italy) James Lanier (Florida) in our Your Space section. Miraculously, Jonathan Arteaga Jean-marc Labourey, MD (France) Stephen L’Heureux (New Hampshire) Harm van de Pas, MD (Netherlands) Victoria A. Maguire (Michigan) (Emeritus) lived to tell the tale after a 37,000-pound mobile home fell Bernhard Segall, MD (Austria) Sheila Malone (Indiana) Gernot Vergeiner (Austria) (Emeritus) Susi Marsan (Georgia) (Emeritus) Christine Wägli (Switzerland) Robert L. Martin (California) on him. Montgomery County Hospital District (Texas, USA) UNITED KINGDOM | IRELAND Dave Massengale (California) Trevor Baldwin (England) Jerry L. Overton (Utah) communication center EMD Danielle Williams answered the Tracey Barron (England) Eric Parry, ENP (Utah) Michael Delaney (Ireland) Rick W. Patrick (Pennsylvania) Louise Ganley (England) Brett A. Patterson (Florida) call. The two later had the chance to meet. Also inspiring is the James Gummett (England) (Emeritus) Paul E. Pepe, MD, MPH (Texas) Chris Hartley-Sharpe (England) Ross Rutschman (Oregon)