GO‐GLOBAL CLOUD Administrator Guide March 17, 2011 4.0.1 COPYRIGHT AND TRADEMARK NOTICE Copyright © 1997‐2011 GraphOn Corporation. All Rights Reserved. This document, as well as the software described in it, is a proprietary product of GraphOn, protected by the copyright laws of the United States and international copyright treaties. Any reproduction of this publication in whole or in part is strictly prohibited without the written consent of GraphOn. Except as otherwise expressly provided, GraphOn grants no express or implied right under any GraphOn patents, copyrights, trademarks or other intellectual property rights. Information in this document is subject to change without notice. GraphOn, the GraphOn logo, and GO‐Global and the GO logo are trademarks or registered trademarks of GraphOn Corporation in the US and other countries. Microsoft, Windows, Windows NT, Internet Explorer, and Terminal Server are trademarks of Microsoft Corporation in the United States and/or other countries. Linux is a registered trademark of Linus Torvalds. UNIX is a registered trademark of The Open Group. Red Hat is a trademark or registered trademark of Red Hat, Inc. in the United States and other countries. Adobe, Acrobat, AIR, Flash, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Firefox is a registered trademark of the Mozilla Foundation. Mac, Mac OS, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. Portions copyright © 1998‐2000 The OpenSSL Project. All rights reserved. This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (www.openssl.org). Portions copyright © 1995‐1998 Eric Young ([email protected]). All rights reserved. This product includes software written by Eric Young ([email protected]). This product includes software written by Tim Hudson ([email protected]). MacBinary Toolkit for Java, Copyright 1998, 1999, 2001 by Gregory L. Guerin. Available at http://www.amug.org/~glguerin/sw/#macbinary. All rights reserved. All other brand and product names are trademarks of their respective companies or organizations. Printed in the United States of America. CONTACT INFORMATION GraphOn Corporation 5400 Soquel Avenue Suite A‐2 Santa Cruz, CA 95062 Toll Free: 1.800.GRAPHON Phone. 603.225.3525 Fax: 831.475.3017 GraphOn Building A, Trinity Court Wokingham Road Bracknell, Berkshire RG42 1PL United Kingdom Phone: +44 1344.206549 Fax: +44 1344.206855 1 | Page CONTENTS CHAPTER 1: INTRODUCTION Introduction to GO‐Global Cloud ........................................................................................................... 5 Components .......................................................................................................................................... 5 Features ................................................................................................................................................ 6 Requirements ........................................................................................................................................ 8 CHAPTER 2: INSTALLATION Installing the Cloud Server ................................................................................................................... 10 Installing the Host ............................................................................................................................... 11 Connecting the Host to the Cloud Server .............................................................................................. 11 Granting Access to the Host ................................................................................................................. 12 Granting Access to the Administrator Workspace ................................................................................ 13 Uninstalling the Cloud Server .............................................................................................................. 14 Client Installation ................................................................................................................................ 15 Client Updates ..................................................................................................................................... 16 Running GO‐Global Cloud .................................................................................................................... 17 2 | Page CHAPTER 3: CLOUD SERVER Introduction ........................................................................................................................................ 18 Cloud Server Authentication ................................................................................................................ 18 Configuring the Cloud Server for LDAP Authentication ......................................................................... 19 Configuring the Cloud Server for SAML Authentication ........................................................................ 21 Configuring the Cloud Server for Database Authentication ................................................................... 22 Default Host Properties ....................................................................................................................... 28 Access Logs ......................................................................................................................................... 28 Cloud Server Navigation ...................................................................................................................... 30 Cloud Server Toolbar ........................................................................................................................... 31 Host Load Balancing ............................................................................................................................ 34 High Availability Clusters ..................................................................................................................... 35 Connection Flow ................................................................................................................................. 36 High Availability Configuration ............................................................................................................ 36 CHAPTER 4: HOST Host Sign‐In ......................................................................................................................................... 42 Administering a Host ........................................................................................................................... 43 Host Authentication ............................................................................................................................ 44 Security ............................................................................................................................................... 46 Connections ........................................................................................................................................ 47 3 | Page Logging ............................................................................................................................................... 57 Support Request Wizard ...................................................................................................................... 60 Session Management .......................................................................................................................... 61 CHAPTER 5: WORKSPACES Workspaces ......................................................................................................................................... 64 Client Access ....................................................................................................................................... 73 Workspace Security ............................................................................................................................. 82 Publishing Applications ....................................................................................................................... 85 Display ................................................................................................................................................ 88 Time Limits .......................................................................................................................................... 88 CHAPTER 6: ADVANCED TOPICS Licensing ............................................................................................................................................. 91 Performance Auto‐Tuning ................................................................................................................... 96 Advanced Session Process Configuration ............................................................................................. 97 Browser‐Specific Limitations .............................................................................................................. 101 Uninstalling Clients ............................................................................................................................ 102 4 | Page CHAPTER 1: INTRODUCTION CHAPTER 1: INTRODUCTION INTRODUCTION TO GO‐GLOBAL CLOUD GO-Global Cloud is the simple and secure application virtualization solution that extends the reach of existing Windows applications to corporate network or the Web — without modifying a single