AMERICAN PUBLIC WORKS ASSOCIATION | August 2019 | www.apwa.net What are you getting with your Service Level Agreement? See page 66 Your community counts on you. Count on us. 32 Gallons of Love Watch this video to see what new trash carts can do for you. When your residents say they “love” their garbage cans, you know you’re doing something right. City leaders in Little Falls, Minn. are still hearing positive comments after purchasing more than 3,000 new trash cans in 2018. They procure wheeled carts and other city necessities by using cooperative https://sourcewell.co/trash_apwa contracts through their government partner, Sourcewell, which has more than 325 vendors already on contract. Sourcewell-mn.gov The APWA Reporter, the official magazine of the American Public Works Association, covers all facets of public works for APWA members August 2019 Vol. 86, No. 8 including industry news, legislative actions, / management issues and emerging technologies. FLEET MANAGEMENT ISSUE INSIDE APWA 2 President’s Message 4 Technical Committee News 6 Affirmation results for APWA Board of Directors positions now official 8 APWA’s 2019 North American Snow Conference: The Show for Snow! 12 City of Lincoln Transportation and Utilities first in Nebraska to be accredited 14 Is the “silo effect” hurting your efficiencies? 9 18 Wishing continued success to our staff liaison, Nahid Paiman 21 YP Committee members set for presentation at PWX 22 International Public Works Directors Roundtable 25 In & Around APWA COLUMNS 26 Washington Insight 28 GAC Insight 30 Spotlight on Canada 40 Media Insight 42 Open Your Winter Toolbox 28 44 PW Tech Management: Leadership in New Technology 47 International Idea Exchange FEATURES 54 How many technicians do you need? 56 Every Day is Earth Day: ISO 14001 for Fleet 60 How to run a successful parts room 62 Rethinking Recruitment: Creative ways to attract fleet technicians 66 What are you getting with your Service Level Agreement 69 Relationship-building with your departments 62 72 Fleet, the invisible first responder MARKETPLACE 76 Products in the News 78 Professional Directory CALENDARS 75 Education Calendar 80 World of Public Works Calendar 76 80 Index of Advertisers On the cover: Greenville, North Carolina Fleet professionals. www.apwa.net / August 2019 / APWA Reporter 1 Exciting times ahead in the fleet industry David L. Lawry, P.E. Official Magazine of the APWA President American Public Works Association PUBLISHER American Public Works Association ext month at the Public Works to stay up to date on all the latest and One Kansas City Place 1200 Main Street, Suite 1400 Expo, we will be rolling out greatest technology the industry has Kansas City, MO 64105 the name change for the Fleet to offer. APWA is well poised to provide (800) 848-APWA (Member Services Hotline) (816) 472-6100 (Kansas City metro area) Services Committee. The management education to fleet person- FAX (816) 472-1610 N committee asked the name nel throughout our association. e-mail: [email protected] Website: www.apwa.net to be changed to “Fleet Management This fall, the Fleet Management Com- EXECUTIVE DIRECTOR Committee” to better reflect the work mittee will release the Fleet Certificate Scott D. Grayson, CAE of fleet directors and managers. A fleet program designed to help fleet super- EDITOR GRAPHIC DESIGNER department can be considered one of R. Kevin Clark Julie Smith visors and managers reach the next the most valuable operational activities ADVERTISING SALES: FOX ASSOCIATES step in managing their fleets. This is within any public agency. No public Chicago (312) 644-3888 designed as an eight-hour course to be New York (212) 725-2106 agency can function well without a Los Angeles (805) 522-0501 presented in a classroom setting. Listed well-managed fleet. As first responders, Detroit (248) 626-0511 below are the eight areas that will be Phoenix (480) 538-5021 public works agencies must be ready for covered: APWA WASHINGTON OFFICE action, requiring a reliable fleet. Equally 1275 K Street NW, Suite 750 as important, public works agencies Washington, D.C. 20005-4083 • Introduction to Public Fleet Man- (202) 408-9541 FAX (202) 408-9542 may also be responsible for vehicles agement Disclaimer: The American Public Works Association used by our first responder partners assumes no responsibility for statements and/or • Roles, Mission and Vision including police and fire. opinions advanced by either editorial or advertising contributors to this issue. APWA reserves the right to • Marketing and Communication refuse to publish and to edit manuscripts to conform to “You cannot look at fleet as the prover- the APWA Reporter standards. bial money pit any longer,” says Darryl • Human Resource Management Publisher’s Notice: The APWA Reporter, August Syler, Director of Fleet Management for • Information Technology 2019, Vol. 86, No. 8 (ISSN 0092-4873; Publications the City of Dublin, Ohio, and commit- Agreement No. 41450540). The APWA Reporter is • Finance and Purchasing published monthly by the American Public Works tee chair. Fleet provides cradle-to-grave Association, One Kansas City Place, 1200 Main Street, management for the life cycle of your • Operations Suite 1400, Kansas City, MO 64105. Subscription rate is $233 for nonmembers and $25 for chapter- assets including the most valuable • Facility and Safety Management sponsored students. Periodicals postage paid at Kansas asset—your technicians. In fact, an City, MO and additional mailing offices. POSTMASTER: Send address changes to the APWA Reporter, One agency’s fleet department or division During PWX, the Fleet Management Kansas City Place, 1200 Main Street, Suite 1400, typically represents the best example of Committee will present a four-hour Kansas City, MO 64105. Canada returns to: P.O. Box 2600, Mississauga, ON L4T 0A8. asset management within the agency, block on the program and answer Reprints and Permissions: Information is available at documenting and tracking data associ- any questions attendees may have. If www.apwa.net/Publications/Reporter/guidelines.asp. you are unable to attend PWX, visit ated with life cycle costs including © 2019 by American Public Works Association the Fleet Management Committee’s depreciation, maintenance and replace- Address Change? ment. web-based information on the APWA To alert us of a change to your membership record, website. contact an APWA Membership Specialist at (800) 848- Your staff are some of the most talented APWA or [email protected]. folks around. Your technicians are The Fleet Management Committee The APWA Reporter is printed by Royle Printing, Sun Prairie, Wisconsin. worth their weight in gold and need will also be updating several of the fleet 2 APWA Reporter / August 2019 / www.apwa.net publications this coming year to better reflect the changes in our fleet industry. This year’s Top 5 Tech includes smart cities, cybersecurity, asset management technologies, augmented reality and automated/connected vehicles. As we move into the age of autonomous and connected vehicles, fleet will be look- ing at what to expect in the vehicles and assets coming into the market, the changes that our technicians will be expected to know, and to understand education and training for new techni- cians entering the public works area. An important area that all city leader- ship should pay close attention to is the training of your fleet staff from the man- and fleet staff, consider a partnership the changes that are coming and accept ager and admin, and all the way to the with a vocational school or technical the challenges that lie ahead and be a technicians. To have the best staff in the college. Have a succession plan in place. leader in the forefront of innovations business is to provide continuing educa- Training your staff is the first important and new technologies. tion and training for all involved, from step to create a succession plan. attending conferences to technician Exciting times are ahead for us in the training at all levels. So, do not skimp We have to be ready for the future of fleet industry. Are you ready? on the training budget. If you do not fleet management. It is an evolving divi- have a training pipeline for technician sion within your organization. Embrace AMERICAN PUBLIC WORKS ASSOCIATION Mission Statement: The American Public Works Association supports those who operate, improve and maintain public works and infrastructure through advocacy, education & member engagement. BOARD OF DIRECTORS ADVISORY COUNCIL PRESIDENT DIRECTOR, REGION IV DIRECTOR-AT-LARGE, (Past APWA Presidents) Diane Linderman June Rosentreter Spence David L. Lawry, P.E. Douglas E. Layton, P.E., PWLF ENVIRONMENTAL Robert Albee Martin J. Manning Noel C. Thompson Director of Municipal Services Retired MANAGEMENT Ronald J. Calkins James J. McDonough Elizabeth Treadway Chastain & Associates LLC DIRECTOR, REGION V Lisa Ann Rapp, PWLF Nick W. Diakiw Robert Miller Tom Trice Schaumburg, IL Richard T. (Rich) Berning, P.E., MPA Director of Public Works Jerry M. Fay Bo Mills Brian R. Usher Retired PRESIDENT-ELECT City of Lakewood, CA Bob Freudenthal Judith M. Mueller William A. Verkest William E. (Bill) Spearman, III, P.E. Springfield, IL DIRECTOR-AT-LARGE, FLEET & Larry W. Frevert Ronald L. Norris Win Westfall Principal DIRECTOR, REGION VI FACILITIES MANAGEMENT Edward A. Gottko Richard L. Ridings Carl D. Wills WE3 Consultants LLC Chuck Williams, PWLF Saluda, SC Retired Mary Joyce Ivers, CPFP, PWLF Ken Haag John J. Roark Lenexa, KS Fleet and Facilities Manager Dwayne Kalynchuk