Irish Foodservice Market Directory NOVEMBER 2019 Growing the success of Irish food & horticulture bordbia.ie TABLE OF CONTENTS Page IRISH FOODSERVICE MARKET DIRECTORY Introduction 5 How to use the Directory 5 Methodology 6 TOP 10 PRODUCER TIPS FOR BUILDING A SUCCESSFUL FOODSERVICE BUSINESS 7 FOODSERVICE MAP 9 COMMERCIAL CHANNELS 11 QUICK SERVICE RESTAURANTS (QSR) 13 AIL Group 14 Camile Thai 17 Domino’s Pizza 19 Freshly Chopped 22 IPC Europe (Subway®) 24 McDonald’s 26 Supermac’s 28 Forecourt Convenience 31 Applegreen 32 Circle K 35 Maxol 38 FULL SERVICE RESTAURANTS (FSR) & PUB GROUPS 41 Avoca 42 Brambles 45 Donnybrook Fair 48 Eddie Rocket’s / Rockets Restaurants 50 Entertainment Enterprise Group 53 Gourmet Food Parlour 54 Fallon & Byrne *NEW 57 Happy Pear (The) 59 JD Wetherspoon 61 Le Pain Quotidien 63 Michael JFWright Hospitality Group *NEW 66 Press Up Entertainment Group 69 Sprout & Co. 73 Wagamama 74 COFFEE SHOPS 77 Butlers Chocolate Cafés 78 Caffè Nero 81 Esquires Coffee House 84 Insomnia 86 Itsa 89 KC Peaches Cafes and Catering 92 MBCC Foods (Ireland) Ltd. T/A Costa Coffee 95 HOTELS 97 Dalata Hotel Group PLC 98 Doyle Collection (The) 103 1 Limerick Strand Hotel 105 O’Callaghan Collection *NEW 108 Talbot Collection (The) 111 Tifco Hotel Group 114 Windward Purchasing Ltd. 117 Technology 119 Access Procure Wizard *NEW 120 Group Purchasing 123 First Choice Purchasing 124 Trinity Hospitality Services 126 LEISURE/EVENTS 129 Feast 130 Fitzers Catering Ltd 132 John Coughlan Catering 135 Masterchefs Hospitality 137 Prestige Catering Ltd 140 With Taste 142 TRAVEL 145 Aer Lingus Catering 146 EFG Catering 150 HMSHost Ireland Ltd 153 Irish Ferries 155 Retail inMotion 158 SSP Ireland 161 INSTITUTIONAL (COST) CHANNELS 163 BUSINESS & INDUSTRY (B&I) 165 Aramark Northern Europe 166 BaxterStorey Ireland 169 Brook Foods 171 Compass Group Ireland 174 Corporate Catering Services Limited 176 Food Space 179 Gather & Gather 182 ISS Catering 185 KSG 187 Mount Charles Ireland 190 Q Café Co. Ltd (The) 193 Sodexo Ireland 196 Urban Picnic 199 GOVERNMENT CONTRACTS 201 Office of Government Procurement (OGP) 202 Defence Forces 204 Health Service Executive 207 Irish Prison Services 209 BUSINESS TO BUSINESS 211 Around Noon 212 Carambola 215 2 DELI LITES 217 Freshways Food Co. 220 Glanmore Foods 223 FOODSERVICE DISTRIBUTORS 227 Artisan Foods Ltd. 228 Aryzta Food Solutions Ireland 230 B.D. Foods 233 Blake Brothers Ltd. 236 Boyne Valley Group 239 BWG Foodservice 241 CJ O’Loughlin Quality Foods 244 Clona West Cork Foods 246 Corrib Food Products 249 Craft Food Traders 252 Cross Fine Foods T/A Cross Distribution 255 Dawn Meats Foodservice *NEW 257 Delicatessen Meat Supplies Ltd. 260 Dublin Food Sales 263 Dunnes Farmhouse Foods 265 Epicure Select Foods 267 Excellence Distribution 269 Food Co. 272 Glanbia Consumer Foods 274 Gleneely Foods 276 Hannan Meats Ltd 278 Henderson Foodservice 281 Horgan’s Delicatessen Suppliers 284 Keeling’s Select *NEW 287 La Rousse Foods 290 Lynas Foodservice 292 Michael Carr Foods 295 Millbrook Foods 297 Musgrave MarketPlace 299 Odaios Foods Ltd 305 Pallas Foods 307 Plassey Foods 310 Redmond Fine Foods 312 Richardson’s, Rooted in Fresh Foods 314 Sheridan’s Cheesemongers 317 Simply Wild/Wholefoods Wholesale 321 Stafford Lynch 323 Stonehouse Group 325 Sunshine Juice 327 Taste the View Ltd 330 Totally Innovative Foods 332 Traditional Cheese Co. 334 3 4 IRISH FOODSERVICE MARKET DIRECTORY Introduction Bord Bia’s 2019 Irish Foodservice Market Directory includes 117 up-to-date, detailed profiles of key foodservice operators and the wholesale distributors that service them. Six new profiles have been included in 2019, flagged as *NEW in the Table of Contents and within the profile heading itself. Once again this year we’ve included some ‘Top Tips’ for producers that are interested in better servicing the market. They’re not listed in any particular order and they are not definitive, but if taken on board and actioned, they will assist in delivering new business. How to Use the Directory In an effort to help producers understand and target the channels most appropriate to their own business, the Directory has been segmented by Commercial and Institutional channels as outlined in our Foodservice Market Map. Profiles contained in this directory concentrate on the larger chain operators and do not include independent outlets. Any companies referenced by operators as ‘Distribution Providers’ are subsequently profiled in detail under the Foodservice Distributors section. While the Directory provides a strong representation of the sector, it does not claim to provide a complete listing of all industry players. Operators and distributors emphasised that they do not wish to be ‘cold called’ by producers that have not undertaken research into their foodservice offering and determined where opportunities may lie within their business. All producers should conduct considerable research (including site visits) in advance of approaching buyers listed in this Directory. 5 Methodology James Burke & Associates were appointed by Bord Bia to compile the nine new profiles in this directory. An overview of the total number of profiles included in the 2019 Directory is as follows: Commercial No. of profiles o Quick Service Restaurants 10 o Full Service Restaurants & Pub Groups 14 o Coffee Shops 7 o Hotels 10 o Leisure/Events 6 o Travel 6 Institutional o Business and Industry 13 o Government Contracts 4 Business to Business 5 Distributors 42 TOTAL 117 In order to refresh profiles included in Bord Bia’s 2018 Irish Foodservice Market Directory, all operators and distributors were emailed a copy of their existing profile and asked to amend any information that required updating, or alternatively to confirm that the existing information could be used for our 2019 Directory. While the profiles were signed off as being accurate at the time of going to print, producers should conduct their own research before approaching any distributor or operator as future changes may occur. This Directory aims to provide a strong reference tool for producers either seeking to enter the foodservice sector or for those already established who wish to maintain and build sales. 6 TOP 10 PRODUCER TIPS FOR BUILDING A SUCCESSFUL FOODSERVICE BUSINESS 1. Review each of the foodservice channels and identify products within your business with potential to fit one or more channels. Have a structured approach to dealing with the foodservice sector and create prioritised lists to help focus on the market channels most appropriate to your business. Ensure that you conduct research in advance of approaching buyers – in addition to reviewing their profile and online presence, ensure that you have visited at least one site and observed the customer profile and existing food and beverage offering. 2. Remember the importance of service in foodservice. Ensure paperwork is provided as requested, orders are fulfilled as specified every time and product quality is consistent. Labelling and product specifications must comply with all FSAI and EU legislation. Ensure the packaging is correct and ‘fit for purpose’. Speaking to relevant industry contacts will provide insights regarding portion control etc. and help producers design and deliver appropriate packaging. 3. Understanding international foodservice trends will help producers anticipate the needs of tomorrow and feed into a cycle of product innovation. Ensure that innovation is taking place at all levels and be proactive in bringing new products and concepts to the market. Also ensure that you are well informed with what’s happening on the domestic market – sign up to Bord Bia’s monthly Foodservice Newsletters and investigate other trade information alerts and/or publications. 4. Relationships are key to developing sales. Ensure you maintain ongoing communication with your customers. Be proactive and realise the importance of telling the provenance story. Remember that the sales process cannot be passive. 5. Continued price pressure means that new ways to cut costs at manufacturing level need to be identified. As a producer, ensure that your company has embraced lean manufacturing principles. Focus on improving product efficiencies and eliminate unnecessary production costs in order to allow for greater price competitiveness. Think about opportunities for delivering a competitive ‘per portion’ cost. 7 6. Develop Key Account Management skills within your business to manage important foodservice accounts (both distributors and operators). Understand the needs of your key customers and manage these accordingly. If it’s not possible to assign responsibility for the development of your foodservice business internally, then consider employing external expertise. 7. Develop a partnership model. Work hand in hand with your distributors to get closer to the end customer – it will provide producers with a deeper understanding of the challenges facing foodservice operators and in turn identify existing or new products that can potentially address these challenges. Educate your distributor’s team and work closely with them to monitor feedback, ensure that stock is moving and drive sales. 8. Develop a strong promotional calendar in consultation with your distribution partner (and end operator, if appropriate). Think about building brand awareness, attending trade shows, maximising PR opportunities, training distributor sales teams, interacting with relevant Trade Associations, having a social media presence and organising product sampling. Build a foodservice ‘marketing