TABLE OF CONTENTS Water and Sewer Manual 1-1 Evansville Water and Sewer Utility Water and Sewer Manual Adopted February 28, 2017 Revision Approved Date TABLE OF CONTENTS Water and Sewer Manual Table of Contents SECTION 1: INTRODUCTION ................................................................... 1-1 1.1 Purpose ............................................................................................................................................................ 1-1 1.2 Description and Use of the Handbook ............................................................................................................. 1-1 1.2.1 Compliance with Other Standards ....................................................................................................... 1-1 1.2.2 Conflicting Standards ........................................................................................................................... 1-2 1.3 Structure of the Handbook .............................................................................................................................. 1-2 1.4 Updates to the Handbook ................................................................................................................................ 1-2 1.5 Enforcement & Penalties ................................................................................................................................. 1-2 1.6 Topics Not Included in the Standards .............................................................................................................. 1-3 1.7 Resource Documents for Reference ................................................................................................................ 1-3 1.8 Abbreviations and Definitions .......................................................................................................................... 1-4 1.8.1 Purpose ................................................................................................................................................ 1-4 1.8.2 Abbreviations ....................................................................................................................................... 1-4 1.8.3 Definitions ............................................................................................................................................ 1-6 1.9 Variances ........................................................................................................................................................ 1-12 1.9.1 Purpose .............................................................................................................................................. 1-12 1.9.2 Authority to Waive Requirements ..................................................................................................... 1-13 1.9.3 Types of Variances ............................................................................................................................. 1-13 1.9.4 Technical Variance Procedures .......................................................................................................... 1-13 1.9.4.1 Variance Request Form. ................................................................................................................ 1-13 1.9.4.2 Variance Decision. ......................................................................................................................... 1-13 1.9.4.3 Technical Variance Appeals ........................................................................................................... 1-14 1.9.4.3.1 Appeal Filing ......................................................................................................................... 1-14 1.9.4.3.2 Appeal Review ...................................................................................................................... 1-14 1.9.5 Material Variance Procedures ........................................................................................................... 1-14 1.9.5.1 Variance Request Form ................................................................................................................. 1-14 1.9.5.2 Variance Decision. ......................................................................................................................... 1-14 1.9.5.3 Material Variance Appeals ............................................................................................................ 1-14 1.9.5.3.1 Appeal Filing ......................................................................................................................... 1-15 1.9.5.3.2 Appeal Review ...................................................................................................................... 1-15 SECTION 2: Utility Customers ................................................................ 2-1 2.1 General Rules of Service ................................................................................................................................... 2-1 2.1.1 Authority and Privileges of Utility Employees – ................................................................................... 2-1 i TABLE OF CONTENTS Water and Sewer Manual 2.1.2 Quality and Protection of Water.......................................................................................................... 2-1 2.1.3 Adequate Service Requirements ......................................................................................................... 2-1 2.1.4 Continuous Service .............................................................................................................................. 2-1 2.1.5 Utility Not Liable for Accidents, Breaks, etc. ........................................................................................ 2-1 2.1.6 Shut Off Not Cause for Rebate or Refund ............................................................................................ 2-1 2.1.7 Street and Other Valves ....................................................................................................................... 2-2 2.1.8 Cisterns ................................................................................................................................................ 2-2 2.1.9 Secondary or Other Sources of Water Supply ..................................................................................... 2-2 2.2 Meter Service Application ................................................................................................................................ 2-2 2.2.1 General ................................................................................................................................................ 2-2 2.2.2 ¾” and 1” Service ................................................................................................................................. 2-2 2.2.3 2” and Larger Service Application ........................................................................................................ 2-3 2.2.4 Split Service Request for 1” and Smaller Services - ............................................................................. 2-3 2.2.5 Temporary Metered Service ................................................................................................................ 2-3 2.2.5.1 Deposit & Temporary Fire Hydrant Meter Permit ........................................................................... 2-3 2.2.5.2 The Temporary Fire Hydrant Meter ................................................................................................ 2-4 2.2.5.3 Temporary Fire Hydrant Meter readings ........................................................................................ 2-4 2.2.5.4 Basic Instructions for Use of Temporary Fire Hydrant Meters ........................................................ 2-4 2.2.5.5 When Project is Complete: .............................................................................................................. 2-5 2.3 Meter Readings and Billings ............................................................................................................................. 2-5 2.3.1 Reading of Meters ............................................................................................................................... 2-5 2.3.2 Separate Bills for Each Meter .............................................................................................................. 2-5 2.3.3 Meter Reading Conclusive ................................................................................................................... 2-5 2.3.4 Estimated Readings.............................................................................................................................. 2-5 2.3.5 Customer Notice .................................................................................................................................. 2-6 2.3.6 Payment of Bill ..................................................................................................................................... 2-6 2.4 DISCONNECTION AND RECONNECTION OF SERVICE........................................................................................ 2-6 2.4.1 Discontinuance of Service by Utility .................................................................................................... 2-6 2.4.2 Prohibited Disconnection .................................................................................................................... 2-7 2.4.3