2016 International Conference on Informatics and Computing (ICIC) Business Process Automation of Document Filing Based Alfresco for Referral BPJS Patient (Case Study: BPJS Center of Dharmais Cancer Hospital) Nurhayati, Diana Fitrisari [email protected], [email protected] Department of Informatics Engineering, Faculty of Science and Technology Syarif Hidayatullah State Islamic University (UIN) Jakarta, INDONESIA get to the action, based on a set of rules of procedure. From Abstract- PT. BPJS (Persero) is a State Owned Enterprise the perspective of workflow, participants can be a person, (SOE) are specifically assigned by the government to hold application, machine or other process or workflow engine health insurance for civil servants, civil servants Pension [1]. Recipients, and other business entities. The health insurance got from PT. BPJS (Persero). The participants must submit Document management is the automation of the control some documents as requirements. Broadly speaking, the of the electronic document, document images, word process to get bail on health insurance is a government health processing documents, and other complex documents, the agency referral and information filing patient medical records life cycle of the document within an organization. Document from health centers and hospitals that have cooperated with PT. BPJS (Persero). Dharmais Cancer Hospital is one of management provides several advantages, among others, are hospitals in cooperation with PT. BPJS (Persero). The process enabling organizations to use a large control on the of referral and information filing medical records, patient manufacture, storage, and distribution of documents, health insurance participants in the Cancer Hospital Dharmais resulting in greater efficiency in the use of return have not a computerized document management system. Filing information, including document workflow process control, referral and medical record information is still performed and reduce the cycle time of the product [13]. manually by the patient's health insurance participants. In addition, there are many patients who do not know the health Alfresco Software is an Enterprise Content Management insurance participants filing referral procedure. Seeing the System (ECMS) open source that can provide high problems occurred, the author intends to automate the process modularity and adequate performance. Alfresco is higher- of filing documents business BPJS patient referral based quality software more quickly and at a cost that is lower. alfresco. A system development method used by the author is The Alfresco can be used as a content management for the Business Process Methodology. The procedure used in this documents, web, records, images and collaborative study using the referral procedure that had been running on development environment [9]. BPJS Dharmais Cancer Center Hospital. Finally, this system is expected to facilitate the process of filing and referral of patients’ health insurance can improve the efficiency of time and cost. Keywords— automation, business process management, alfresco, models I. INTRODUCTION Referring to the Big Indonesian Dictionary (KBBI), automation is the replacement of human labor by machine labor / technology that automatically performs and directs the work. Business process management (BPM) includes the Figure 1. Architecture of Alfresco [9] concepts, methods, and techniques of science to support the design, administration, configuration, setup and analysis of Business Process Modeling Notation (BPMN) is the new business processes. The cornerstone of business process standard model of business process and web service flows. management is a business process is a clear representation Created by the Business Process Management Initiative of the activities of the organization and implementation (BPMI), the primary goal of BPMN is to provide a readable boundaries between them. One-time business processes are notation understandable by all business den users. This defined, they are subject to analysis, enhancement and includes business analysts that create Intial drafts of the arrangement [10]. process to the technical developers responsible for Workflow Management Coalition's Dictionary explains implementing the technology that will perform those that the workflow is the automation of a business process, in processes. [3, 12] whole or in part, for documents, information, or task has Dharmais Cancer Hospital is one of hospitals in been bypassed by a participant to the other participants to cooperation with PT. BPJS (Persero). Based on the 978-1-5090-1648-8/16/$31.00 ©2016 IEEE 2016 International Conference on Informatics and Computing (ICIC) observation of the writer, referral submission and medical B. Workflow Document Procedure for Thesis Proposal record information is still performed manually by the with Alfresco Enterprise Content Management patient's health insurance participants. Patients also had to Research conducted by [11], they create applications do some health insurance bureaucracy to get verification system can give information of students, supervisor. It used phase’s referral. Currently, the documents used form sheets Extreme Programming and simulation result shown the of paper. They have been risk of missing and damaged. The system can running 466 hours. It proven the research can rejection of the patient due to lack of required documents. short the steps, but It have disadvantage the system did not The patient should be found the documents. The patients have have to wait long to get referral. It is a lot of constraining and very time-consuming. In addition, there are patients who do not know the participants BPJS patient care III. PROPOSED SOLUTION procedures guarantee PT. BPJS (Persero) in the Cancer Hospital Dharmais that sometimes patients have to return Based on explanation that has been described in the empty-handed due to incomplete requirements document. previous chapters, the writer wants to Business Process The number of patients guarantees PT. BPJS (Persero) who Automation of Document Filing Based Alfresco for Referral register at Cancer Hospital Dharmais make document BPJS Patient with the following steps: management process more difficult and time-consuming. Therefore, we need a document management system for A. Surveys managing the patient, the health insurance document which This stage, the documentation on primary data obtained can be well controlled to facilitate and accelerate the process from the observation. At this stage also carried out modeling of managing patient care healthcare PT. BPJS (Persero). of the business processes running.. Automation of business processes to manage the patient, health insurance documents that can be realized with the B. Design development of computerized workflow (workflow) in a The stage makes design and analysis of business document management system (document management processes to be developed. The stages in this phase are: system). The business process will handle the submission a. Business Process Environment, all data relating to process document patient health insurance participants with the business processes are designed and presented parties related to the process and the monitoring of the in tabular form as a function of the system. At this running system. stage, the user and group design, space and user Business process is essential in the process of filing access. documents and medical records of the patient referral health b. Simulation System with the a few models insurance for participants in the process required verification simulation. We make three simulation scenario and approval from the relevant parties [2]. and simulation model, are: Based on the above, it can be formulated issues to be Table 1. Simulation Scenario and Model Name Scenario Model discussed in this research are: Simulation 1 In this simulation Mapping of a. How to develop a business process on a document only the patient business processes management system for managing patient referral can visit a clinic or according to the document filing health insurance? get one action in a scenario single day. simulation 1 using b. How to simulate the process of filing the referral of a flowchart. patients BPJS for manual procedures and document Simulation 2 In this simulation Mapping of business process using the system? all patients can business processes c. What percentage increase in system parameters visit the clinic as according to the needed and get a scenario manually by the system business process? maximum of two simulation 2 using actions in one day. a flowchart. Simulation 3 In this simulated Mapping of From the formulation of the problem that has been patients received a business processes maximum of three according to the written above, limit the issues to be made, namely: actions in a single scenario 3 This paper using Business Process Methodology as a day. simulated using a method of system development, Alfresco as the software to flowchart. be developed and Activiti as a software designer. c. Analysis of Business Process Simulation (cost and time). For time analysis, we willl counting Arrival II. RELATED WORK Rate and Service Rate before performing the analysis with Microsoft Excel add-ins. While cost A. BPMN for Healthcare Processes analysis is done by calculating the total cost of Research conducted by [6], they create automation using employee salaries is necessary in one day the BPMN to make easy process of document filling but according to the procedure