CyRide System Redesign | State of the System City of Ames CyRide System Redesign: Final Report City of Ames August 2017 Nelson\Nygaard Consulting Associates Inc. | i CyRide System Redesign | State of the System City of Ames Table of Contents Page Executive Summary ............................................................................................................... ES-1 System Redesign Guiding Principles ................................................................................................. ES-1 System Redesign Operational Goals ............................................................................................... ES-2 The Market for Transit ......................................................................................................................... ES-2 Peer Review ........................................................................................................................................... ES-3 Review of Plans and Development .................................................................................................... ES-3 Existing Transit Services ....................................................................................................................... ES-5 System Redesign Civic Engagement .................................................................................................. ES-7 Short-Term Recommendations ............................................................................................................ ES-8 Short-Term Recommendations Phasing Plan ................................................................................. ES-13 Long-Term Recommendations .......................................................................................................... ES-14 1 Introduction ......................................................................................................................1-1 2 Market Analysis ...............................................................................................................2-1 Students ................................................................................................................................................... 2-3 Population ............................................................................................................................................... 2-5 Employment ............................................................................................................................................. 2-7 Low-Wage Employment ....................................................................................................................... 2-9 Low-Income Populations ...................................................................................................................... 2-10 People with Disabilities ....................................................................................................................... 2-11 Minorities ............................................................................................................................................... 2-12 Young Adults ......................................................................................................................................... 2-13 Older Adults ......................................................................................................................................... 2-14 Rental Units ........................................................................................................................................... 2-15 Zero-Vehicle Households .................................................................................................................... 2-16 Transit Demand Index ......................................................................................................................... 2-17 Key Findings .......................................................................................................................................... 2-19 3 Trend Analysis .................................................................................................................3-1 4 Peer Review .....................................................................................................................4-1 Peer Agencies ......................................................................................................................................... 4-1 General Indicators ................................................................................................................................. 4-4 Effectiveness Measures ....................................................................................................................... 4-10 Efficiency Measures ............................................................................................................................. 4-14 Key Findings .......................................................................................................................................... 4-19 5 Review of Plans and Development .................................................................................5-1 Survey Review ........................................................................................................................................ 5-1 Plan Review ............................................................................................................................................. 5-4 Development Review ............................................................................................................................. 5-7 Key Findings .......................................................................................................................................... 5-11 6 Route Profiles ..................................................................................................................6-1 Routes 1 and 1A (Red) ......................................................................................................................... 6-4 Route 2 (Green) ..................................................................................................................................... 6-9 Route 3 (Blue) ....................................................................................................................................... 6-13 Routes 4 and 4A (Gray) ..................................................................................................................... 6-17 Route 5 (Yellow) ................................................................................................................................... 6-21 Routes 6, 6A, and 6B (Brown) ........................................................................................................... 6-25 Route 7 (Purple) ................................................................................................................................... 6-31 Nelson\Nygaard Consulting Associates Inc. | i CyRide System Redesign | State of the System City of Ames Route 9 (Plum) ....................................................................................................................................... 6-34 Route 10 (Pink) ..................................................................................................................................... 6-37 Route 21 (Cardinal)............................................................................................................................. 6-40 Route 22 (Gold) ................................................................................................................................... 6-43 Route 23 (Orange) .............................................................................................................................. 6-46 Summary ................................................................................................................................................ 6-49 7 Civic Engagement ............................................................................................................7-1 Summary of Themes .............................................................................................................................. 7-1 Technical and Steering Committees ................................................................................................... 7-2 Community Stakeholders ...................................................................................................................... 7-4 Front Line Staff Interviews and Operator Survey ........................................................................... 7-6 Public Meetings .................................................................................................................................... 7-12 Pop-Up Meetings ................................................................................................................................. 7-12 Design Your Transit System ................................................................................................................ 7-14 On-Board Survey ................................................................................................................................. 7-23 Online Recommendations Survey ...................................................................................................... 7-37 8 Short-Term Recommendations .........................................................................................8-1