Annual Report 2009/10 NSW Department of Services, Technology & Administration © Crown in right of New South Wales through the Department of Services, Technology & Administration 2010. You may copy, distribute, display, download and otherwise freely deal with this work for any purpose, provided that you attribute the Department as the owner. However, you must obtain permission if you wish to (1) charge others for access to the work (other than at cost), (2) include the work in advertising or a product for sale or (3) modify the work. Any inquiries relating to consents and use of this publication, including by NSW Government agencies, must be addressed to Strategic Communications & Government Advertising. ISSN 1832-1232 McKell Building 2-24 Rawson Place Sydney NSW 2000 Tel 02 9372 8877 Fax 02 9372 7070 TTY 1300 301 181 ABN 81 913 830 179 www.services.nsw.gov.au The Hon Paul Lynch MP Minister for Industrial Relations Minister for Commerce Minister for Energy Minister for Public Sector Reform Minister for Aboriginal Affairs Level 34 Governor Macquarie Tower 1 Farrer Place SYDNEY NSW 2000 Dear Minister I am pleased to submit the Annual Report for the NSW Department of Services, Technology and Administration for the year ended 30 June 2010 for presentation to Parliament. The report has been prepared in accordance with the Annual Reports (Departments) Act 1985, the Public Finance and Audit Act 1983 and the regulations under those Acts. Yours sincerely Peter Duncan Director General McKell Building 2-24 Rawson Place Sydney NSW 2000 Tel 02 9372 8877 Fax 02 9372 7070 TTY 1300 301 181 ABN 81 913 830 179 www.services.nsw.gov.au The Hon Virginia Judge MP Minister for Fair Trading Minister for the Arts Level 36 Governor Macquarie Tower 1 Farrer Place SYDNEY NSW 2000 Dear Minister I am pleased to submit the Annual Report for the NSW Department of Services, Technology and Administration for the year ended 30 June 2010 for presentation to Parliament. The report has been prepared in accordance with the Annual Reports (Departments) Act 1985, the Public Finance and Audit Act 1983 and the regulations under those Acts. Yours sincerely Peter Duncan Director General McKell Building 2-24 Rawson Place Sydney NSW 2000 Tel 02 9372 8877 Fax 02 9372 7070 TTY 1300 301 181 ABN 81 913 830 179 www.services.nsw.gov.au The Hon Frank Terenzini MP Minister for Housing Minister for Small Business Minister Assisting the Premier on Veterans’ Affairs Level 13 55 Hunter St SYDNEY NSW 2000 Dear Minister I am pleased to submit the Annual Report for the NSW Department of Services, Technology and Administration for the year ended 30 June 2010 for presentation to Parliament. The report has been prepared in accordance with the Annual Reports (Departments) Act 1985, the Public Finance and Audit Act 1983 and the regulations under those Acts. Yours sincerely Peter Duncan Director General This page intentionally left blank List of contents Director General’s message 1 About Services, Technology & Administration Who we are 2 Annual reporting 2009/10 3 What we do 3 Financial highlights Net cost of services 4 Net assets 4 Expenses 5 Revenue 5 Our performance Goal 1 Maximise value for government agencies in delivering services to clients, customers and the community 6 Goal 2 Simplify processes for dealing with government 11 Goal 3 Promote a fair marketplace for consumers and traders 13 Goal 4 Promote fair and productive workplaces 16 Goal 5 Contribute to a credible, efficient and effective organisation 19 Corporate governance DSTA governance principles and framework 21 Corporate performance management 21 Ethical culture 22 Risk management 22 Audit and compliance 25 Accessing DSTA information 26 People and Organisation Organisational change 30 DSTA Executive 31 Employment relations policies and practices 32 Engaged and capable people 33 Equity and diversity 35 Occupational health safety and injury management 39 Organisation chart - DSTA 41 DSTA related entities reports and other reporting requirements State Contracts Control Board 42 NSW Government Telecommunications Authority 45 Australian Centre for Advanced Computing and Communications (ac3) 47 Other annual reporting requirements 49 Financial Statements Department of Services Technology and Administration 53 NSW Government Telecommunications Authority 107 Australian Centre for Advanced Computing and Communications (ac3) 127 Appendices 1 Accounts payable performance 158 2 Annual report preparation 158 3 Consultants 159 4 Consumer response 160 5 Credit card certification 163 6 Employment statistics 164 7 Energy management 165 8 Freedom of information report and statistics 166 9 Funds granted to non-government community organisations 174 10 Government and Related Employees Appeals Tribunal & Transport Appeal Boards 184 11 Implementation of price determination 185 12 Land disposal 185 13 Legislation administered 186 Legislative change 188 14 Overseas travel 189 15 Research and development 190 16 Senior Executive Service performance 191 17 Significant judicial decisions 196 18 Waste Reduction and Purchasing Policy 199 19 DSTA offices 201 Compliance checklist 212 Director General’s Message The Department of Services, Technology and Administration is a unique organisation bringing a high level of expertise and experience to the operation of the NSW Government. It is home to specialised business units responsible for the delivery of major public works and maintenance programs, government procurement, information and communications technology, consumer protection, workplace relations and more. This broad and challenging operational brief expanded during the 2009/10 financial year with the inclusion of related entities such as the Teacher Housing Authority and the Internal Audit Bureau. This diversity is encapsulated in a snapshot of the Department‟s achievements during the 2009/10 financial year. Work accelerated on the NSW Government‟s preparations for the oncoming National Broadband Network, including overseeing the first trial of NBN-ready technology applications in a residential setting. The State Contracts Control Board and the Department‟s Government Services division continued to provide efficiencies in the delivery of NSW government contracts, with expenditure through Board contracts of $3.67 billion in 2009/10, representing a 2.72 per cent increase in use of state contracts compared to $3.58 billion spent in 2008/09. The Department achieved better than budgeted financial results for the financial year ended 30 June 2010. The net cost of services was $91 million, $40 million better than the budgeted figure of $131 million. NSW Public Works delivered over $1 billion in major capital works and maintenance programs for the NSW Government and other clients, including a staged process of over 35,000 minor works in public schools across the State. NSW Fair Trading worked to deliver a smooth transition in the first stage of Australian Consumer Law reform, with changes to national financial services and customer credit laws, as well as new national laws around trade weights and measurements. NSW Industrial Relations ensured employers and employees previously covered by the state award system were well accommodated within the national workplace relations system. These achievements only touch on the type and scale of work undertaken by this important organisation. The annual report that follows contains more detail, while the Department‟s website (www.services.nsw.gov.au) holds a vast amount of information on its past and current projects. Finally, I wish to acknowledge the work of the Department‟s officers at all levels, and the former Director General, Mr Graeme Head, in developing a strong foundation for this new organisation. I recognise that it has been a period of change and new challenges for many of our staff during this year, particularly those affected by national reform processes. I am grateful for the professionalism of all staff during this time and I thank them for their efforts during the transition to the Department of Services, Technology and Administration. Peter Duncan Director General 1 About Services, Technology & Administration Who we are On 1 July 2009, the Department of Services, Technology and Administration was formed pursuant to the Public Sector Employment Management (Departmental Amalgamations) Order 2009. The order had the effect of bringing together the former Department of Commerce, with the Internal Audit Bureau and the Teacher Housing Authority and a number of other staffing groups and functions. The change was a result of the restructure of NSW government agencies implemented by the Department of Premier and Cabinet. The Department of Services, Technology and Administration is a cluster agency comprised of a number of divisions and related entities: Divisions The principal Department of Services, Technology and Administration comprises the administrative divisions of: Corporate Services Government Chief Information Office Government Services (incorporating NSW Procurement, ServiceFirst and StateFleet) Legal and Governance (incorporating Audit Branch) NSW Fair Trading (Operations) NSW Fair Trading (National Reform Agenda) NSW Industrial Relations NSW Public Works Policy, Ministerial and Executive Services Strategic Communications and Government Advertising. Related Entities The following related entities within the Services, Technology and Administration cluster agency exist outside the administrative body of the principal department, and are established pursuant to legislation: Building Insurers‟