Growth Forging ahead in Europe Present in six countries, Wanadoo is a truly European company, “Wanadoo is already an eminently encompassing a coherent group European company. of businesses that share common In internet access, it leads vision and goals. the field in both France and the UK. And in ince its inception, Wanadoo’s ambition has been across to benefit all others, by setting up a number of directories it to lead the European internet and directories permanent focus areas covering production, quality, stands num- Smarkets. The first step towards this goal involves security, best practices, processes and tools. ber-one in winning strong market positions in internet access and directories. In this respect, 2001 was a significant year For example, Wanadoo has begun to deploy a group-wide France and for Wanadoo with the integration of two strong financial information system known as Delphi to standardize number-two European companies: Freeserve accounting and reporting methods in Spain. in the UK and Indice Multimedia and facilitate the management of Over a third in Spain. all European businesses. The new of the system will be implemented at Wanadoo At the same time, the company Wanadoo enables Wanadoo Spain, Indice Multimedia, workforce needs to develop synergies employees to develop Wanadoo Netherlands, Wanadoo is located and economies of scale by Belgium and Alapage in 2002,and is outside pooling know-how, experience international careers to be extended throughout the rest France.” and resources. within the group. of the group in 2003. As part of this process, Secondly, the Wanadoo Cube Wanadoo has launched a series programme, which was launched of Europe-wide programmes in 2001, aims at optimizing existing with the following aims: technologies within the company and save costs, - Rationalize and standardize management methods, implement a common service network as well as an - Ensure that best practices at one subsidiary are carried industrialization process meant to provide better service. 6 - Annual report 2001 Wanadoo Wanadoo market shares in Europe 23% (#1) 10% United Kingdom (#4) Netherlands 10% (#5) Belgium 62% (#1) Access / Portals 37% (#1) Directories France 13% 15% (#3) (#2) Spain “ 80% Wanadoo 25% (#1) embodies (#2) France Morocco Telecom’s Source: Wanadoo estimate by end of December 2001 strategy of European leadership in internet access and directories, Wanadoo Cube has already led to major achievements: a Over 6 million Wanadoo much like technical purchasing policy allowing significant cost Orange in savings, an invoicing policy common to nearly every suscribers by end of December 2001 mobiles and division, and the convergence of major services on portals. Equant in data services.” Wanadoo is also introducing changes in 49 % human resources management in order to facilitate transfers among subsidiaries and enable employees to 0.5 % develop international careers within the group. 7 % 37 % 6,5 % France UK Benelux Spain Morocco Annual report 2001 Wanadoo - 7.