499P9 www.philips.com/welcome EN User manual 1 Customer care and warranty 28 Troubleshooting & FAQs 32 Table of Contents 1. Important ...................................... 1 1.1 Safety precautions and maintenance ................................. 1 1.2 Notational Descriptions ............ 3 1.3 Disposal of product and packing material .......................................... 4 2. Setting up the monitor .............. 5 2.1 Installation .................................... 5 2.2 Operating the monitor .............. 9 2.3 Built-in Windows Hello™ pop- up webcam .................................14 2.4 MultiClient Integrated KVM .....16 2.5 MultiView ..................................... 17 2.6 Remove the Base Assembly for VESA Mounting ..........................18 3. Image Optimization ..................19 3.1 SmartImage .................................19 3.2 SmartContrast ............................20 3.3 Adaptive Sync .............................21 4. HDR ............................................. 22 5. Technical Specifications ......... 23 5.1 Resolution & Preset Modes ...26 6. Power Management ................ 27 7. Customer care and warranty . 28 7.1 Philips’ Flat Panel Displays Pixel Defect Policy ..............................28 7.2 Customer Care & Warranty ...... 31 8. Troubleshooting & FAQs ......... 32 8.1 Troubleshooting ........................ 32 8.2 General FAQs ............................. 33 8.3 Multiview FAQs .........................36 1. Important discoloration and damage to the 1. Important monitor. This electronic user’s guide is intended • Keep the display away from oil. Oil for anyone who uses the Philips may damage the plastic cover of the monitor. Take time to read this user’s display and void the warranty. manual before you use your monitor. It contains important information and • Remove any object that could fall notes regarding the operation of your into ventilation holes or prevent monitor. proper cooling of the monitor’s electronics. The Philips guarantee applies provided the product is handled properly for • Do not block the ventilation holes its intended use, in accordance with on the cabinet. its operating instructions and upon • When positioning the monitor, make presentation of the original invoice sure the power plug and outlet are or cash receipt, indicating the date of easily accessible. purchase, dealer’s name and model and production number of the product. • If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds 1.1 Safety precautions and before attaching the power cable or maintenance DC power cord for normal operation. • Please use approved power cord Warnings provided by Philips all the time. If Use of controls, adjustments or your power cord is missing, please procedures other than those specified contact with your local service in this documentation may result in center. (Please refer to Service exposure to shock, electrical hazards contact information listed in and/or mechanical hazards. Regulation & Service Information Read and follow these instructions Manual.) when connecting and using your • Operate under the specified power computer monitor. supply. Be sure to operate the Excessive sound pressure from monitor only with the specified earphones and headphones can cause power supply. Use of an incorrect hearing loss. Adjustment of the voltage will cause malfunction and equalizer to maximum increases the may cause fire or electric shock. earphones and headphones output • Protect the cable. Do not pull or voltage and therefore the sound bend the power cable and signal pressure level. cable. Do not place the monitor or any other heavy objects on the Operation cables, if damaged, the cables may • Please Keep the monitor out of cause fire or electric shock. direct sunlight, very strong bright • Do not subject the monitor to severe lights and away from any other heat vibration or high impact conditions source. Lengthy exposure to this during operation. type of environment may result in 1 1. Important • To avoid potential damage, for with fire enclosure in compliance example the panel peeling from the with IEC 62368-1 or IEC 60950-1. bezel, ensure that the monitor does not tilt downward by more than -5 Maintenance degrees. If the -5 degree downward • To protect your monitor from tilt angle maximum is exceeded, the possible damage, do not put monitor damage will not be covered excessive pressure on the LCD under warranty. panel. When moving your monitor, • Do not knock or drop the monitor grasp the frame to lift; do not lift during operation or transportation. the monitor by placing your hand or fingers on the LCD panel. • Excessive usage of monitor can cause eye discomfort, it’s better to • Oil-based cleaning solutions may take shorter breaks more often at damage the plastic parts and void your workstation than longer breaks the warranty. and less often; for example a 5-10 • Unplug the monitor if you are not minute break after 50-60-minute going to use it for an extensive continuous screen use is likely to period of time. be better than a 15-minute break every two hours. Try to keep your • Unplug the monitor if you need to eyes from eye strain while using the clean it with a slightly damp cloth. screen for a constant period of time The screen may be wiped with a by : dry cloth when the power is off. However, never use organic solvent, Looking at something varying • such as, alcohol, or ammonia-based distances after a long period liquids to clean your monitor. focusing on the screen. • Conscious Blinking often while • To avoid the risk of shock or you work. permanent damage to the set, do not expose the monitor to dust, Gently closing and rolling your • rain, water, or excessive moisture eyes to relax. environment. • Reposition your screen to appropriate height and angle • If your monitor gets wet, wipe it with according to your height. dry cloth as soon as possible. • Adjusting the brightness and • If foreign substance or water gets in contrast to appropriate level. your monitor, please turn the power • Adjusting the environment off immediately and disconnect lighting similar to that of your the power cord. Then, remove the screen brightness, avoid the foreign substance or water, and fluorescent lighting, and surfaces send it to the maintenance center. that don’t reflect too much light. • Do not store or use the monitor in • Seeing a doctor if your symp- locations exposed to heat, direct toms. sunlight or extreme cold. • The USB Type-C port could only be • In order to maintain the best connected to specify equipment performance of your monitor and use it for a longer lifetime, please 2 1. Important use the monitor in a location in Regulation & Service Information that falls within the following Manual.) temperature and humidity ranges. • For transportation information, • Temperature: 0-40°C 32-104°F please refer to “Technical Specifications”. • Humidity: 20-80% RH • Do not leave your monitor in a car/ Important information for Burn-in/ trunk under direct sun light. Ghost image Note • Always activate a moving screen Consult a service technician if the saver program when you leave monitor does not operate normally, or your monitor unattended. Always you are not sure what procedure to take activate a periodic screen refresh when the operating instructions given in application if your monitor will this manual have been followed. display unchanging static content. Uninterrupted display of still or static images over an extended 1.2 Notational Descriptions period may cause “burn in”, also known as “after-imaging” or “ghost The following subsections describe imaging”, on your screen. notational conventions used in this document. • “Burn-in”, “after-imaging”, or “ghost imaging” is a well-known Notes, Cautions and Warnings phenomenon in LCD panel Throughout this guide, blocks of text technology. In most cases, the may be accompanied by an icon and “burned in” or “after-imaging” or printed in bold or italic type. These “ghost imaging” will disappear blocks contain notes, cautions or gradually over a period of time after warnings. They are used as follows: the power has been switched off. Warning Note Failure to activate a screen saver, or This icon indicates important a periodic screen refresh application information and tips that help you make may result in severe “burn-in” or “after- better use of your computer system. image” or “ghost image” symptoms Caution that will not disappear and cannot be This icon indicates information that repaired. The damage mentioned above tells you how to avoid either potential is not covered under your warranty. damage to hardware or loss of data. Service Warning • The casing cover should be opened This icon indicates the potential for only by qualified service personnel. bodily harm and tells you how to avoid the problem. • If there is any need for any document for repair or integration, Some warnings may appear in alternate please contact with your local formats and may not be accompanied service center. (Please refer to by an icon. In such cases, the specific Service contact information listed presentation of the warning is mandated by the relevant regulatory authority. 3 1. Important 1.3 Disposal of product and Taking back/Recycling Information for packing material Customers Philips establishes technically and Waste Electrical and Electronic economically viable objectives Equipment-WEEE to optimize the environmental performance of the organization's product, service and activities. From the planning, design