Dr. Jai Menon Director, Bharti Airtel Group CIO, Bharti Enterprises Outline START Bharti Enterprises – A Context 1 - Bold innovative models lend agility THEMES 2 - Replicability follows 3 - CIO leadership evolves FINISH Conclusions Outline Our Businesses TELECOM FINANCIAL RETAIL / OTHERS SERVICES SERVICES WHOLESALE Bharti Airtel Bharti AXA Life Ins Bharti Retail Bharti Del Monte India & SAARC Region Life Insurance Retail Agricultural Exports Bharti Infratel Bharti AXA Gen Ins Bharti Wal-Mart Beetel Teletech Passive Infra General Insurance Wholesale Cash and Carry Comm. and Media Devices Indus Towers Bharti AXA Investment Bharti Realty Passive Infra Sharing Managers Real Estate Asset Management Telecom Seychelles Bharti Telesoft Seychelles Islands Bharti Foundation Telecom Software Jersey Airtel CSR activities Bharti Learning Sys. Channel Islands Training & Development Guernsey Airtel Channel Islands Our Partners TELECOM FINANCIAL RETAIL / OTHERS SERVICES SERVICES WHOLESALE Outline Bharti Airtel consumerconsumer businessbusiness mobile broadband television smb enterprise DTH and IPTV businessbusiness parametersparameters ITIT parametersparameters Mar, 2004 Dec, 2008 Mar, 2004 Dec, 2008 Customers (M) 7 88 Servers 500 2,800 Revenues ($M) 1,113 6,752* Storage (TB) 125 2,500 Employees (K) 5.5 25.5 Bandwidth (MBPS) 550 11,500 Call center agents (K) 5 20 IT employees 300 175 CDRs/day (M) 150 2,700 Outsourced employees 15 3,500 * As of Mar, 2008 Outline Bharti Airtel continuouscontinuous innovationinnovation continuouscontinuous expansionexpansion INDIA •88 Million subscribers •Coverage of over 400,000 non- census towns and villages •55% of net adds coming from rural India SRI LANKA consumer smb enterprise •Launched 2.5g and 3.5g service in Jan’09 •100,000+ customers within 100 AIRTEL LIVE hours of launch •Plan to invest $200M CHANNEL ISLANDS •Jersey Airtel and Guernsey Airtel – Web2.0 2G and 3G mobile services operational SDP: SERVICE DELIVERY PLATFORM •Successful launch of MNP Content Commerce Gaming Applications Advertising Media Messaging User generated Community Sri Channel Island – Europe Lanka Sri Lanka - Asia Mobile Broadband IP Satellite Mobile Broadband IP Satellite Seychelles Jersey and Guernsey Islands Telecom - India Vodafone •IT outsourced to IBM •60M customers •Present in 22 circles Idea • IT outsourced to IBM • 38M customers • Commercial operations in 15 service areas Aircel •IT outsourced to Wipro •15M customers •Operations in over 9 circles Replicability across industry consumerconsumer businessbusiness Bharti AXA Bharti Del Monte Bharti Retail Bharti Teletech Bharti Infratel csrcsr Bharti Foundation Outline The evolving CIO… Outline Principles for further thought… Thank You.