Ready to deliver Annual Review 2012-13 Annual Review 1 Contents 2 Getting ready for Quarriers in 2013 22 Our community 4 Ready for Change 24 Ready to be heard H ow Glasgow Group Activities is making Giving a voice to the people we support a difference for adults with a disability 26 Ready to make lasting friendships 8 Ready for Employment The life-changing effect of volunteering Securing funding for work placements to support young people develop 28 Our finances employability skills 32 Our supporters 12 Ready for Positive Outcomes T ailored short-term support for 34 Our people and partners families in difficult circumstances 16 Ready for Diagnosis T ransforming diagnosis and treatment for people affected by epilepsy 2 Annual Review 3 Quarriers in 2013: ready to deliver Quarriers is constantly evolving. 2013 has This year has seen us establish new Looking forward, we are tremendously seen many fantastic achievements. Each services for adults with a disability and proud and excited to have been chosen success is a moment to be celebrated, and families facing difficulties in Ayrshire, as an Official Charity of The 2014 Ryder marks the beginning of a new challenge. which you will read about in this review. Cup. This partnership enables Quarriers to One thing, however, never changes: every expand and enhance a range of services day, we go to work motivated by values Meanwhile, our services continue to including our Coaching for Life programme, which are important to us and to the receive high ratings and awards. Our which better equips young people to face people we support. pioneering digital inclusion service Go4IT disadvantages and succeed in life. This is received a Care Accolade in the Adults an incredible opportunity to invest in young In April, our Stopover Service for young and Older People category; Quarriers people, and in our country’s future. homeless people was honoured by a visit Paddocks Service, a service for young from Their Royal Highnesses The Duke homeless people in Melksham, was rated We are excited about the opportunities and Duchess of Cambridge. Young people ‘outstanding’ by Ofsted, and Inspiring and challenges which lie ahead, and, at the service had the once-in-a-lifetime Quality at Quarriers was awarded importantly, we are ready to face them. chance to speak to the Duke and Duchess a European Foundation for Quality about their experiences, including two Management Award for its revision of young people connecting with the Duke via April also saw the opening of The William Quarriers Quality Management. Skype while on the Leonardo Way to Work Quarrier Scottish Epilepsy Centre, the initiative in the Netherlands. culmination of several years of hard work, commitment, perseverance and belief. Find out about the Paul Moore, Quarriers Chief Executive This world-class facility is transforming difference that the Way to how epilepsy is diagnosed and treated Work programme is making in Scotland. It fulfils the vision William to Michelle on page 8. Quarrier spoke of when he first began fundraising to create a service for people affected by the condition in 1895. Find out about the difference that the new centre is making on page 16. 4 Case Study Annual Review 5 Ready Glasgow Group Activities for For adults with a learning disability, Operational Manager Angela Cameron taking part in a range of activities says that the big difference between day is important for establishing a daily centres and Glasgow Group Activities is routine, getting out into the community, that while day centre activities may cater developing confidence and meeting new for up to 100 people, Quarriers’ service change people. keeps groups below 18, with most having a maximum of 12. Smaller groups allow Quarriers Glasgow Group Activities was for a far more person-centred experience, set up by Quarriers Fred Martin Service and as a result, people we support get in 2010. At this time, several day centres much more out of the activity. Another across Glasgow were closing, leaving key benefit is that people supported by people who used the services with nothing the service attend with their own staff to do. These centres provided a meaningful members, meaning that they are already structure as well as the opportunity to at ease with people they know, and trying a socialise and take part in a stimulating new activity becomes less daunting. activity, and as some people had been attending for up to 20 years, suddenly The sessions are very interactive, from being without them was extremely themed drama workshops which encourage disruptive. movement to the extremely popular music class where participants play along with However, Quarriers responded quickly, some of their favourite songs. The service’s finding venues and tutors – many of them approach to providing activities is simple: if volunteers – within a few months. A new people attending the group don’t enjoy the service was launched in Knightswood and activity, it doesn’t run. Drumchapel, offering dance, music, drama and art sessions to people supported by Quarriers adult disability services. 6 Case Study Annual Review 7 Andrew has been supported by Quarriers Fred Martin Service for 18 years, and for him, the closure of his local day centre was devastating. But since he began attending Glasgow Group Activities three times a week, his staff team has recognised a real change in him. He can be quite introverted, but being able to work in small groups has helped him to form friendships, and having the support of his own staff team has encouraged him to try new things. He now plays an active role in drama sessions, and while he used to avoid art and craft activities as he didn’t like getting his hands The service has seen fantastic results in dirty, he now thoroughly enjoys these its three years: sessions are always well sessions. attended, and groups and individuals who had felt isolated are now thriving Andrew is non-verbal and communicates on the opportunity to make new friends through gesture, but as his support worker from other Quarriers services. Group Mark says, it is easy to see when he is Activities Worker Eilidh Swatton says that happy, and during workshops at Glasgow their ambitions don’t stop there: plans Group Activities, Andrew beams from ear are in place to expand the programme so to ear. Quarriers is ready to help more people Watch a video about the to get more out of life. difference Quarriers has made ‘Andrew is always smiling for people like Andrew. at Glasgow Group Activities.’ Main Image: Andrew really enjoys taking part in music sessions at Glasgow Group Activities. quarriersannualreview.org.uk Mark, Andrew’s Support Worker Above: Andrew gets a lot out of arts and crafts sessions. 8 Case Study Annual Review 9 Ready Way to Work for programme For young people affected by Quarriers has participated in five cycles homelessness, chances of finding a job can of the programme so far, and Inclusion employment be extremely slim, but through an exciting Lead (Children and Young People) Paula work placement programme, Quarriers Raymond is extremely positive about is helping to improve their prospects and what it has achieved. It is a huge change prepare them for employment. for every young person taking part: they may have been dealing with negative Since 2011, Quarriers has taken part in the influences from their family or peers, and Way to Work programme. This initiative, finding a job may not have been a priority, funded by the European Union’s Lifelong so every young person who completes the Learning Programme – The Leonardo Da programme is a success story. Vinci Programme, gives young homeless people supported by Quarriers services The young people are supported the chance to take part in a nine-week throughout the experience. Before they go work placement in The Netherlands. to The Netherlands, they undergo six weeks Participants work in a custom-built factory of preparation sessions where participants run by Leonardo partner Werkcenter, can get to know each other as well as often working on a production line, and taking classes in health and safety, first aid some external placements have seen and the Dutch language. young people doing tasks such as window dressing. Through this, they develop employability skills and gain experience of getting into a working routine. They also receive a certificate of completion, therefore improving their chances of finding a job when they return home. Image: Mandy Burns and Paula Raymond 10 Case Study Annual Review 11 ‘I would recommend everyone takes part in Leonardo. My whole life is different now.’ Michelle Once the placement begins, staff are One of Michelle’s highlights of working on hand to make sure the young people at Quarriers was meeting Their Royal get the most out of their experience, Highnesses The Duke and Duchess of whether that’s arranging outings to see Cambridge when they visited Quarriers the sights or offering moral support if Stopover Service in April 2013. they feel homesick. As Youth Inclusion Worker Mandy Burns says, each young During the visit, Prince William found person is going through their own journey, out more about the programme by and making sure they feel motivated and speaking to young people who were supported is key. working in The Netherlands via Skype. Michelle also had the chance to speak For Young Inclusion Sessional Worker to The Duke about her experiences and Michelle Hughes, the experience was her transition from being supported by truly life changing. Michelle was living in Quarriers to supporting others. Quarriers supported accommodation when she had the opportunity to take part in the However, Michelle says the best thing placement two years ago.