Developing & Deploying Ideal Behaviours: Part 2 Presented by: John Quirke Hosted by: Ailsa Carson Purpose of the webinar ► Engaging wider team in behavioural deployment ► Developing confidence and skills to change behaviours ► Example of behaviours and how we might measure them. ► Defining guides standards and systems The SHINGO Model© © S A Partners 30 September, 2020 About S A Partners Making a positive impact since 1993 How we do it Where we operate What we do Why we exist We uphold our Brand Promise “Together, the We have a Head Office near Cardiff in the UK, We help you transform your organization Power to Improve’ by working closely with our as well as established businesses in Ireland, We have a passion for improvement. to achieve Enterprise Excellence and clients and diagnose what success is for them. Australia and the USA. We want individuals and organisations to sustained business results by Then together, we create and implement a make a positive impact and succeed. developing exemplar people. roadmap to improve systems people skills and We work with companies from all culture, to deliver on what’s important. around the world. S A PARTNERS CONSULTING S A PARTNERS TRAINING Strategic Strategic Partnerships © S A Partners 30 September, 2020 S A Partners Consulting Supporting you achieve Enterprise Excellence Making a positive impact since 1993 OUR COMMITMENT TO YOU We are committed to working with our Customers to enable them to achieve their goals. 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Transforming Organisations A benchmark for the skillset to continually Creating high performing using the Enterprise Excellence businesses looking to develop and motivate systems that enable We equip individuals Journey and Model. achieve Enterprise their teams. organisations to and teams with the skills Excellence and those continually deliver to deliver organizational We conduct assessments, build pursuing the SHINGO their targets. success. roadmaps and then solve, PRIZE® coach, train and mentor individuals and teams to deliver their desired future state. © S A Partners 30 September, 2020 S A Partners Training Workshops, Best Practice Visits & Study Tours Making a positive impact since 1993 OUR BEST PRACTICE HOST SITES ACCREDITED SHINGO WORKSHOPS © S A Partners 30 September, 2020 Inspiring New Thinking Award winning books, webinars & online resources… Making a positive impact since 1993 Supporting industry with inspired thinking in: Leadership, Behavioural Change, Organisational Transformation and Enterprise Excellence Supporting the communities in which we work – We donate a percentage of our profits each year to our chosen charities. © S A Partners 30 September, 2020 Developing and Deploying Behaviours Agreed Leadership Key Initial Team Key Key Framework Considerations elements Engagement elements elements and guides Key Initial Beta Socialisation Key activities Feedback Agreed Behaviours and feedback activities Develop and review Behaviours For test! sensitivity and coaching skills Measures Define Socialisation Active deployment Formal Expectations and System and measurement Launch & and standards feedback alignment within defined Contracting Measures revise systems. © S A Partners 30 September, 2020 Developing and Deploying Behaviours Define and Develop Deploy and Engage Systems and Measurement © S A Partners 30 September, 2020 Quick Poll ► How well are the cultural aspirations of the business aligned with the actions of all employees? • Not very well, token acceptance • Some exemplars (pockets) • Well aligned and driving performance and improvement © S A Partners 30 September, 2020 Recap - Ask Google © S A Partners 30 September, 2020 Recap © S A Partners 30 September, 2020 Recap - What is a behaviour? ► If we are serious about developing the culture in an organisation…… • Our aim should be to define the systems in our business that enable the behaviours and culture we need. • Behaviour is every action by a person that can be seen or heard. (Alberto & Troutman, 2003) • We track the expression of these behaviours through Key Behavioural Indicators as part of our normal business performance measurements. © S A Partners 30 September, 2020 Re Cap - Three Insights of Organisational Excellence ► Insight 1: Ideal Results Require Ideal Behaviour ► Insight 2: Purpose and Systems Drive Behaviour ► Insight 3 Principles Inform Ideal Behaviour © S A Partners 30 September, 2020 Recap - Developing Behaviours - Leaders Key Elements What are we about as an organisation can we clearly articulate it and do we believe it? Honestly as a team what are our behaviours like as we work together? Leadership What do we reflect back into the organisation. Considerations What is our skill level and sensitivity to ‘The Coaching moment’ What good/no so good behaviours do we see in our organisation and what is the resulting impact on the bottom line? Do the systems we have in the business, quality system, learning and development, management system etc. Do they enable or disable the desirable behaviours? Are we really getting the results we need? © S A Partners 30 September, 2020 The Essence ► There is a core essence (or spirit?) to what you do as an organisation.. ► What is that? ► We can aspire to many ESSENCE things…but what is at the core of what we do? © S A Partners 30 September, 2020 Developing and Deploying Behaviours Agreed Leadership Key Initial Team Key Key Framework Considerations elements EngagementThiselements session Webinar elements2 and guides Key Initial Beta Socialisation Key activities Feedback Agreed Behaviours and feedback activities Develop and review Behaviours For test! sensitivity and coaching skills Measures Define Socialisation Active deployment Formal Expectations and System and measurement Launch & and standards feedback alignment within defined Contracting Measures revise systems. © S A Partners 30 September, 2020 Developing Behaviours - Leaders Key Elements Win the middle ground early! Honest open discussion, where are we now and what our key challenges. Focus middle management groups (they are the engine of change) Initial Team Co-develop what are we about as an organisation. Engagement Can we clearly articulate it and do we believe it? We agree on the Essence of what we do. Middle Ownership of future vision. Management Team What good/not so good behaviours do we see in our organisation and what is the resulting impact on the bottom line? Build confidence in my ability to influence behaviours. The systems we have in the business, quality system, learning and development, management system etc. Do they enable or disable the desirable behaviours? Are we really getting the results we need? How might we think about measuring the behaviours we need? © S A Partners 30 September, 2020 Structures and players Guidance system Engine for change is here!! Fuel for change © S A Partners 30 September, 2020 The Essence ► There is a core essence (or spirit?) to what you do as an organisation.. ► What is that? ► We can aspire to many ESSENCE things…but what is at the core of what we do? © S A Partners 30 September, 2020 Leadership “The only thing of real importance that leaders do is to create and manage culture. If you do not manage culture, it manages you, and you may not even be aware of the extent to which this is happening.” Edgar Schein Professor MIT Sloan School of Management © S A Partners 30 September, 2020 BIG LEARNING #2 Its all about gaining COMMITMENT, it takes longer than mere compliance but the return on the time The differences between commitment and compliance can often be subtle, invested is VAST but the outcomes never are. True commitment to a vision creates a passion and energy unattainable through mere compliance. Committed people want the vision; compliant people accept the vision. Committed people enroll in the vision, an action that implies personal choice. Compliant people are sold a vision, an action that implies a form of coercion © S A Partners 30 September, 2020 Developing Behaviours - Leaders Key Elements Win the middle ground early! Honest open discussion, where are we now and what our key challenges. Focus middle management groups (they are the engine of change) Initial Team Co-develop what are we about as an organisation. Engagement Can we clearly articulate it and do we believe it? We agree on the Essence of what we do. Middle Ownership of future vision. Management Team What good/not so good behaviours do we see in our organisation and what is the resulting impact on the bottom line? Build confidence in my ability to influence behaviours. The systems we have in the business, quality system, learning and development, management system etc. Do they enable or disable the desirable behaviours? Are we really getting the results we need? Pull out practical day to day week to week examples © S A Partners 30 September, 2020 Measures drive behaviour Good and Bad! Measures KPIs and KBIs And Ideal Behaviours Some work we have done…by