Parallels® Panel Copyright Notice Parallels IP Holdings GmbH Global Headquarters Vordergasse 59 500 SW 39th Street, Suite 200 CH-Schaffhausen Renton, WA 98057 Switzerland USA Phone: +41 526320 411 Phone: +1 (425) 282 6400 Fax: +41 52672 2010 Fax: +1 (425) 282 6445 EMEA Sales Headquarters APAC Sales Headquarters Willy-Brandt-Platz 3 3 Anson Road, #36-01 81829 Munich, DE Springleaf Tower, 079909 Phone: +49 (89) 450 80 86 0 Singapore Fax:+49 (89) 450 80 86 0 Phone: +65 6645 32 90 Copyright © 1999-2012 Parallels IP Holdings GmbH. All rights reserved. This product is protected by United States and international copyright laws. The product’s underlying technology, patents, and trademarks are listed at http://www.parallels.com/trademarks. Microsoft, Windows, Windows Server, Windows NT, Windows Vista, and MS-DOS are registered trademarks of Microsoft Corporation. Linux is a registered trademark of Linus Torvalds. Mac is a registered trademark of Apple, Inc. All other marks and names mentioned herein may be trademarks of their respective owners. Contents Preface 6 Typographical Conventions ........................................................................................................... 6 Feedback ....................................................................................................................................... 7 Becoming Familiar with Parallels Panel 8 Acquainting Yourself with the Panel Interface ............................................................................. 10 Becoming Familiar with Business Manager ................................................................................ 12 Managing Your Profile ................................................................................................................. 15 Viewing Your Subscription Properties ......................................................................................... 16 Viewing Resources ........................................................................................................... 17 Viewing Permissions ......................................................................................................... 19 Viewing IP Addresses ....................................................................................................... 20 Changing Branding and Interface Settings 22 Setting Up Your Hosting Offers 25 Understanding Service Plans and Subscriptions ........................................................................ 27 Properties of Hosting Plans, Add-ons and Subscriptions ................................................. 29 Syncing Subscriptions and Plans ...................................................................................... 50 Starting Business with Business Manager .................................................................................. 51 Managing Security Settings .............................................................................................. 53 Configuring Payment Methods .......................................................................................... 56 Configuring Taxation ......................................................................................................... 67 Managing Online Stores .................................................................................................... 71 Setting Up Invoicing .......................................................................................................... 74 Configuring Schet-Facturas .............................................................................................. 83 Account Creation and Suspension Policies ...................................................................... 84 Changing Company Details .............................................................................................. 86 Applying Your Branding .................................................................................................... 87 Plans and Add-ons .......................................................................................................... 112 Achieving EU Business Compliance ............................................................................... 120 Starting Business Without Business Manager .......................................................................... 120 Offering Domain Names and SSL Certificates 123 Domain Name Registration ....................................................................................................... 124 Setting Up Accounts with Registrars ............................................................................... 125 Managing TLDs ............................................................................................................... 126 SSL Certificate Selling ............................................................................................................... 128 Configuring SSL Certificate Providers ............................................................................ 129 Offering Hosting Plans with SSL Certificates .................................................................. 129 Maintaining and Growing Your Business 131 Promoting Your Plans ............................................................................................................... 132 Coupons and Discounts .................................................................................................. 133 Preface 4 Affiliate Programs ............................................................................................................ 134 Administering Customers .......................................................................................................... 135 Adding New Customers .................................................................................................. 136 Managing Existing Customers ........................................................................................ 136 Managing Customer Accounts in Panel .......................................................................... 149 Managing Subscriptions ............................................................................................................ 149 Adding New Subscriptions to Customer Accounts.......................................................... 151 Viewing Subscriptions Details ......................................................................................... 151 Changing Subscription Status ......................................................................................... 151 Activating or Suspending Subscriptions .......................................................................... 153 Canceling Hosting Subscriptions .................................................................................... 153 Running Subscription Tasks ........................................................................................... 154 Editing Subscriptions ....................................................................................................... 155 Upgrading and Downgrading Subscriptions .................................................................... 155 Adding an Add-on to a Subscription ............................................................................... 156 Viewing Add-ons with Their Properties ........................................................................... 157 Viewing Subscription Properties ..................................................................................... 157 Transferring a Subscription ............................................................................................. 157 Managing Subscriptions in Panel .................................................................................... 158 Performing Manual Payments ................................................................................................... 159 Using a Credit Card to Pay an Invoice ............................................................................ 160 Capturing Authentication-only Payments ........................................................................ 160 Capturing Uncaptured Payments .................................................................................... 161 Issuing Refunds .............................................................................................................. 161 Generating and Running Payment Queue ...................................................................... 162 Managing Invoices and Payments ............................................................................................ 163 Generating Invoices Manually ......................................................................................... 164 Viewing Invoices ............................................................................................................. 164 Editing Invoices ............................................................................................................... 165 Taking Credit Card Payments ......................................................................................... 165 Applying Payments Manually .......................................................................................... 166 Paying by Credits ............................................................................................................ 167 Voiding Invoices .............................................................................................................. 167 Printing Invoices .............................................................................................................